Starbucks

Slow and the coffee hot or cold is always waterd down! Iced coffee taste like iced cold water with a hint of coffee drop!

You need 30 mins or more for a cup of joe at this SB… unless you are getting a pre made drink. So plan accordingly. Drive thru or walk in… It’s super slow. The don’t make the best drinks either but they are conveniently located… that’s the only reason I go here. not my fav store…

Nice Starbucks location to go to! Food and drinks here are always great and the staff here is excellent! Very friendly — my friend works at this location and everyone there seems very open and relaxed. The place is clean and I like the setup of this location. Other than that, this is a typical Starbucks and I definitely recommend this one if you’re coming off of route 84 and need a quick coffee run.

Fast service. Place was dirty for only being 9am so assuming the night crew didn’t clean very well. Team was energetic but way too loud more concerned with yelling between each other their schedules and BS’ing than engaging with customers.

I was a little harsh on this Starbucks originally, and it seems that new staff has totally made this one the best in the area. I go at all times of the day and for the most part, everyone is extremely friendly and most try to remember your order. Think about mobile ordering because depending on the day, it’s a small store and the line can get seriously backed up.

By far the best Starbucks in the Hudson Valley Area. The Baristas literally go out of their way to get to know you and if you become a regular they will get to know what kind of drinks you like.
The line is fast paced and drinks come out and a good rate. A+

Far better service via the drive thru on Thursday afternoon (³⁄₁₀). Although the size of the beverage I ordered was wrong it was taken care of right away. The person who took my order was very helpful as was the manager.

Bleh I hate to be so negative about Starbucks but this one is the pits.
The staff is horrid. The drinks are rarely good and it’s always slow. Whether it be the drive up or the lobby. Help Starbucks Corp. help!

Want a green tea latte on a Saturday afternoon? Drive on… I’m a regular at this Starbucks and have been for about five years now (it’s the green tea lattes, I’m powerless against their lure). I’ve seen management and baristas come and go, but one thing has remained consistent; management does not staff up appropriately for Saturdays and busy holidays. I used to pop in there as part of our Saturday errand routine, but have given up. Week after week the drive through line and walk in line is packed and there are usually just two or three baristas moving (never very concerned with the crowd or their efficiency). Shouldn’t management note this and adjust staffing?
Today was my last straw; Line out the door, baristas working away and the manager sitting in the seating area typing away at his computer, completely unconcerned with the chaos and crowd, couldn’t he roll his sleeves up and help out at the bar during this mad rush?
Another problem that I have with this location is while quite a few of the employees (especially the long term ones) are friendly and professional, many of the new recruits are not. I don’t expect much, it’s Starbucks, not Cheers, but if you order and pay for a soy drink and you get a dairy drink, the barista that you alert should make some statement of apology, if only just a «sorry about that.»
My final gripe has to do with Starbucks in general. I’ve spent a small fortune (really!) on soy green tea lattes and earned myself a gold Starbucks card in the process. A benefit of this loyalty card used to be that I didn’t have to pay extra for soy milk. Apparently this benefit was discontinued some time last year. Having to pay extra for a non-​dairy option seems wrong to me and having a benefit of my loyalty card yanked definitely has me questioning my loyalty. There are other great local coffee houses in beacon and cold spring, but I just wish Starbucks could turn this one around because this mama does love her soy green tea lattes!

I have been to many Starbucks and received the worse service here by far I’ve ever experienced. No one looked up to greet me with the usual cheerful hello when I entered. They were very busy, nothing exceptional, just a typical busy Sunday morning crowd. The layout here is poor. Customers are bottled up in the front area and I had to squeeze thru to make my way to the order counter where I stood for over two full minutes while not one of the six baristas bothered to greet or even acknowledge me. I finally had to call out to them to make contact. My communication was consistently polite and kind. There were six employees all very busy-​looking, but I waited 15 minutes for my one latte. The blond girl at the front of the service area was working very hard, but never smiled or made eye contact and did not call out all of the drinks when ready or even put sleeves on the cups. There were no sleeves or stoppers on the counter. I think the problem with this Starbucks is a combination of unhappy, unmotivated, and perhaps poorly trained baristas. There did not appear to be anyone in training, which customers are typically very patient with. We are pretty much in awe of how kind and efficient most baristas are. Happily, this experience was completely different than any I’ve had at any Starbucks location.

Tonight I had a terrible experience at a local restaurant, and on a whim grabbed coffee afterwards. The staff at this location were super pleasant and friendly, and made my standard drink, a venti white chocolate mocha with two extra shots perfect! It totally turned my whole mood around. The only real negative is that sometimes in the morning/​early afternoon there is a heavyset employee who talks smack very loudly about what the people in the drive thru are ordering, and that’s unprofessional and leaves a funny taste in my mouth

Has gotten much better

Attention Howard Schultz! This Starbucks location is awful and isn’t worthy of being part of your coffee emporium empire.
I have been to the Fishkill Starbucks several times and it has always seemed odd that the drinks in this location differ in taste (and not in a good way) from the standardized products served up at every other outlet in the chain. The brusque servers are very slow despite their large numbers and sanitation leaves much to be desired with the counters covered with empty sugar packets, dirty stirrers and a film of milk.
Tonight I ordered an iced latte from the drive through. The transaction involved three unsmiling staff in the window at various times during the several minute wait for my drink to arrive. When the last server thrust the drink at me without as much as a thank you or even an indifferent, «here’s your latte» I was glad to have my coffee and flee the no smiling zone. That is, until I tasted the latte. It was lukewarm with a sour dairy taste competing with a nasty «off» coffee flavor. I have no idea how they could make the usual satisfying Starbucks latte taste so bad. Two sips and I dumped the whole drink rather than risk getting ill.
While this was my worst experience at the Fishkill Starbucks, it’s consistent with the mediocre service and product I’ve come to expect here. Overall I love Starbucks, but this location is to be avoided at all costs.
7÷14÷15 Update
I have heard from the Starbuck’s corporate office and they apologized for the poor product and service at this location. They agree that my experience there is unacceptable and indicated that they would follow-​up with area management to attempt to improve the customer experience in Fishkill. Kudos to them for the prompt response and for taking accountability for the situation.

I was so happy when this store opened. The people that work there are so friendly!!!

I actually frequent this drive-​thru pretty regularly (once every 2 weeks is kinda regular, right?) And they’ve really done a nice job moving traffic along and getting orders right. They are very friendly and I enjoy coming here. I just wish there wasn’t always a ten minute wait on the drive thru.

Bad, bad, bad! Everything, bad! Seriously, don’t come here. I’d rather suffer through the worst, I-​feel-​like-​my-​eyes-​are-​bleeding caffeine headache of my life than come here again. My experience was, to put it simply, a disaster. The baristas had absolutely no idea what they were doing or what they were making. And, there were six people behind the bar. Six! (I’ve been to coffee shops in the city where only two people were behind the bar and a line around the corner, and I still walked out with my drink in under five minutes.) Three — three! — patron’s drinks were made incorrectly, which is really, solely the cashier’s fault, not the baristas, but I’m blaming everyone. (#sorrynotsorry)
I ordered a grande, nonfat latte and it took — drumroll please — fifteen minutes! One of the baristas even got a little sassy with me when I asked where my drink was (Kansas? Oz?), which I did not appreciate. I’ve worked in customer service, too. It’s no walk in the park, but it is your job (…and, Miss Sass, I’d really love for you to do it and spare me the attitude. Thanks!)

Great coffee, and friendly workers. I also like the fact that this place stays open until 11PM

For 8 months now I’ve had a contest with this store and the Newburgh Starbucks. At the end of each month I go in and order a Carmel Frap with no whip and soy milk. For 8 months in a row, Newburgh has gotten my order wrong. However, 8 months in a row the Fishkill store has gotten my order right.
Thank you Fishkill store for paying attention.

Great location, friendly staff; very clean. Space inside is a little tight, but there is seating available. Service was quick and green tea is very tasty and good as always!

This is where it all began for me and where I spent a good deal of my time for about 2 years. *sniff* I miss going there every day for lunch to get my fix with my coworkers but I still visit on weekends. I knew everyone there at one point. I’ll always love Starbucks, thanks to this store. I was there the day they opened. LOVE IT!!!
July 2015 update: Unfortunately I have to agree with recent reviews. This location seems to be overwhelmed and although people are friendly for the most part, service has gotten very slow and the area by the napkins and stirrers is sometimes very messy. Hopefully they’ll get whatever they need to stay on top of things because this is a great location and obviously a heavy traffic area. I’ve sat in the drive up line at times for over 15 minutes.