Verizon

Bought a new iPad 64 G, bought a new Samsung phone, spent over $ 600 in accessories and phone. Waited for my tablet, which as delivered to an address we corrected in their system (they don’t link to your current Verizon information because they’re all franchises. Phone was signed for at an old address. The brand new Zagg keyboard I purchased from this store has never worked; can’t charge it. The new wireless earbuds for $ 100 don’t recognize my other iPhone devices, hence they only work on my iPhone. All the new technology is worthless and bummed. Let’s see what happens 1 month later when I attempt to return the merchandise. This new technology appears to be so sophisticated. Make sure you ask the salesperson how to use the accessories and troubleshoot.

An outstanding experience from start to finish, as I’ll explain below.
Arrived at store open, greeted immediately by Vince. Explained we were just browsing for new service and phones since AT&T service in the area is spotty. He took time to explain current offers and promotions, showed us a few Android and Apple phones, and covered the main differences between subsidized contract (2-​year contract) and «device payment» (formerly called «Edge», where you buy the phone over 2 years), which we were confused about until he explained further.
All that aside, he helped us pick a couple iPhones, transferred our Contacts and Photos, got our phones programmed and working in less than an hour. What a difference the service coverage is versus our old provider! A big bonus: We’re saving over $ 40/​month now.
The customer service at this store is top-​notch, the displays all work and can be played with (unlike the Best Buy, where we were going to go), and if you have a billing issue/​question, they can resolve most trouble right there in the store. No, they don’t have the same kind of promotions other resellers will occasionally run, but if you need your new phone right away, and set up right the first time, then this is the Verizon store to visit in Flag. Be sure to see Vince — he’s got it going on!

Verizon customer for almost 20 years. Four users on family plan. Cell phone due for upgrade in a month. My oLd phone dies of old age, go in to get a new one, assuming they’ll accommodate.
They say no, I need to wait a month to have a working cell phone.
I’m switching carriers. Textbook bad customer service, bad short term management guidelines, right out of the General Motors business model.

I went to the store on Milton, bad experience, so I came here. This place is wonderful! So helpful, quick, and a better deal than the Milton store could do. I will always come back! :)

Hands down one of the best customer experiences I’ve ever had. The staff was very helpful and we able to go above and beyond for us. I am very happy to have switched over to Verizon. Travis (general manager) was awesome and had Taylor Stevens help us. She was sweet! Cassidy Castleman (manager) was extremely helpful as well and was there with Cassidy helping out with our issue as well. And Alexander Mendoza was great. It was only his first day and he already knew so much! All of them were extremely helpful and my mother & I left very happy! Thank you again!

On 1÷17÷15 I attended a new android phone workshop taught by Bridgette Schamer… She did an excellent job covering a lot in one hour… Then she spent time with me helping me get the right case for my phone… She is worth the wait… I had previously had a less than great experience on 12÷23÷14 with a Christmas hire, and Verizon made it right with Bridgette’s assistance… Thanks!
On 1÷28÷15 I returned to pay my Verizon bill in person… Ry Penniman made the necessary adjustments to my January bill… He was extremely knowledgeable, and it was worth the time to get my 1^st bill right…
On 2÷17÷15 I returned with some issues for my February bill (corporate billing has issues that are not easily resolved without personalized service!)… This time Morgan Hatch did a most excellent job reviewing my bill and having a manager adjust the bill accordingly… Thanks Morgan!
The Flagstaff Corporate store does indeed have many well trained and knowledgeable employees…

If I could give ZERO stars, I would. This store is a joke and Verizon needs to revamp it. Don’t get me wrong, I like verizon and have been with them a long time. Do NOT go to this store! Wait time is ridiculous, even if you make an appointment. It’s also a bad sign when you talk to corporate over the phone and their response to «I had a horrible experience with your Flagstaff store» is «I have heard about that store in Flagstaff and the bad service. Unfortunately there is always that one store»!
I worked with corporate over the phone and talked to a manager to work out the best plan for my fiancé since he had been grandfathered in with unlimited data. We were looking to upgrade due to a broken screen and so we needed to alter our plan. This plan no longer existed and was replaceable with a plan for the same price we were paying but with 6GB instead of unlimited.
We knew we wanted the unlimited talk/​text with 2 GB for $ 60 a month and had the plan explained clearly by the corporate manager over the phone. (We live in a remote area and hardly use 1 GB a month most of the time.) My fiancé then went in to this store in Flagstaff and the salesman was frustrating and kept denying that the $ 60 plan existed. The salesman twisted information about past usage and was uncooperative. We already had the facts about our history use but due to the ridiculous behavior of the salesman and the waste of time from the day, my fiancé signed due to the need for a new phone to replace the broken one and to get out of this awful place.
My fiancé notified me of his trip to this horrible Verizon store and his frustrations concerning the incompetent salesman. I made a direct call to corporate and they immediately put the correct plan into our account and were made aware of the horrible experience at this store. (Not to mention all the horrible reviews and ratings between Unilocal and google reviews). It made for a long day but in the end, working with corporate over the phone was so much better!

I went to Verizon last Friday and I will say the wait was kind of long but with as many customers that were there I couldn’t really expect to just walk in. The young lady Bridgette who helped me was worth the wait though. She was by far one of the kindest and knowledgeable Verizon employees I have ever worked with. I was having issues with my son going over on data so she looked at my plan and helped me chose a better one for my needs. The best part I was able to get a new phone as well!!! Not at all pushy and got me exactly what I needed. I will always wait for Bridgette even if it means skipping my turn. Thanks again for the outstanding service :)

Just want to let it be known that my experience at this particular Verizon store was top notch. Sean Fantetti was the employee I dealt with and he was very helpful. Every question I had for this guy was answered respectfully and professionaly. The whole team at this store are all pleasant to interact with and extremely attentive to their customers. I don’t care how long the wait is, in my opinion the service is well worth it.

HATE THE NEW BUSINESS MODEL VERIZON! When I walk in the door of grocery store or even a car dealership they don’t require that I give my name and phone number before they can even tell a customer if they carry a 10.1 tablet. There were over 15 people waiting and they didn’t look happy. I tried to ask if they had a tablet in stock where I’d wait for it, they required I give my personal info first, I could wait the estimated 45 minutes, and then they’d tell if a tablet was in stock. I got the idea of leaving feedback when I heard others talking about doing the same. Customers do not like being treated like this. You need to revisit this business model. Bought a tablet elsewhere.

My husband and I went into the Verizon store today to set up our new account since we were recently married. He was transferring from AT&T and I was on an existing share plan with my mother. I was literally amazing at how helpful Matt was. Going into cell phone stores usually results in headache and a sales gimmicks. With Matt, he really tried to get us the best set up for our family. I would advise you to do your homework on phones and plans before you go in. Otherwise you will feel like they are talking a foreign language. And you’ll waste more of your and the store employees time. Its just like anything else, the more research you do on your own time, the less time you’ll have to spend talking with the associates. I’ve been with Verizon on my family plan for over 5 years and i’ve always been satisfied with the service, technology-​wise and customer-​wise. We work 4 – 10 hour days (with 2 ½ hour commute everyday) and it was nice to go in on our off day and not feel like we wasted a whole day. If you go on the weekend, waiting is probably inevitable. Same thing for every other store/​restaurant in town. Just wanted to give a shout out to Matt! The other employees working all seemed like they were being helpful and friendly to other customers as well. Glad this is our neighborhood verizon store. Sounds like a lot of these people just need to suck it up. If everyone worked even half as hard as these employees, the nation would be in a lot better shape.

As an ‘older’ person trying to learn the New Technology, I traded my olé flipPhone in for an Apple 5S w/​Nuud waterproof & impact-​resistant cover — sales rep Sean Fantetti was extremely helpful and spent all the time I needed to figure out what I just bought and how to use it! You can call ahead and book an appointment because they do spend alot of time with each customer — and I sure appreciated it. Four days later I had a ‘few questions’ and Sean spent another buncha time helping me figure it all out. Customer service was great!

wait and you wait… and you wait. Then some DB who thinks he is a stellar human being because he carries around a tablet to try to help you out. This is a typical fucking Cell phone company, customer service is stupid and completely shallow. I hate this fucking place. I hate Verizon in general.

Perpetually understaffed. I have never had a wait time LESS than 25 minutes. Really? REALLY? That is a completely unacceptable level of customer service. They don’t seem to ever be able to staff accordingly. The staff is very friendly, but maybe a little clueless? It doesn’t seem to occur to them how preposterous those wait times are. I drive all the way over there, only to find out I need to kill half an hour waiting around. I simply don’t have spare time like that, so I end up leaving, putting off getting the help I need, and becoming more unsatisfied with Verizon overall.
…and it appears I am not alone!

Super unhelpful, when I asked the sales associate a question she didn’t know the answer to she said ‘I suggest you go online’. Obviously, if I had wanted to go online I would have. I wanted to talk to a person. I ended up just leaving because she didn’t seem to want to help. Oh well, I guess AT&T works just as well (and always had good service here in Flag-we’re switching plans and I thought that Verizon would be a better choice since I had heard good things. I guess not?)

absolutely worst verizon store i have been to the employees and manager are totally rude. if you going here you better have time because it is going to take over an hour. this store makes verizon look terrible.

I cannot believe how long I spent at this store. I went to buy a pay-​as-​you-​go internet/​wifi device, which took close to two hours to set up. Then the product didn’t work, I can’t blame that on the store though. Then I went back to return it, and spent another 2 hours there! When you come into the store they put you on the waiting list, which is about 40 minutes, and then you just have to stand around and wait for someone to help you.
I will say that Brett was a major help. He made sure that I got my return and everything went smoothly, even though I was standing around waiting for the corporate support, he was positive and helpful.
I was told that several of the associates had called in «sick» the day I was there, but I don’t see how that could happen several days in a row.
My suggestion, go right when the store opens, and DON’T get anything that is prepay. Good luck! You are going to need it.

There is no worse feeling than to be thousands of miles from home and have a dead cell phone. Our first day of vacation included an early morning flight from Pittsburgh to Phoenix and then driving all the way to the Grand Canyon. I had all my trip information stored in the phone, plus I needed to use the navigation program. I tried to power my phone up after landing in Phoenix and the phone was completely dead. I called customer service to get store locations and decided to stop at the store in the Flagstaff Mall. The store was very busy, but I got the assistance of a technician right away. He diagnosed the problem right away, popped in a new battery and I was on my way in less than 10 minutes. No hassles, great service. Thank you, VZW!