Belterra Casino Resort

This place is filthy. We paid an inflated price to stay following a concert Valentine weekend. The reservation was made a month in advance. We paid near $ 340 for one night for a standard non smoking queen. The residue of the man who shaved that morning was in the bathroom sink. The room smelled so strong of smoke that it was disgusting. We could smell it on all of our items when we got home. Please don’t stay here. This wasn’t a spa it was a spanking for staying in such a scummy place.

We didn’t come for the gambling, we came to eat and to stay at the hotel! And what a beautiful place it was! Our room was much bigger than the pictures on-​line led me to believe! IT was beautiful, very clean and very comfortable! We had a king sized bed, flat screen TV, desk and chair and lounge chair. The bathroom was huge! It had a shower AND a jacuzzi, a sink with a lot of counter space, a TV (which you can see form the tub) and a toilet. This place was great and we can’t wait to visit again soon!

Everything was great BESIDES the Fire Alarm malfunctioning for a couple Hours in early am & the Voice Alert system in the hotel room telling us «Be Prepared to Evacuate» every 5 seconds… for TWO straight hours. The staff did apologize like a dozen times though
Despite the lack of sleep, the casino was great and the food was decent there.
The Hotel breakfast was first class!

Don’t come late, hungry. Checked in at 10:15 pm, told only option for food was room service. Started calling at 10:55, no one answered until 11:25. Tried Stadium Bar at 11:15, they closed kitchen at 11:00. So obviously the guy at the front desk was wrong. It’s now 11:55 and we’re still waiting room service. Horrible!

We have been coming to Belterra for our company planning retreat for years. Unfortunately this may be the last. Communications with the business office is slow. Group checkin is always a hassle. Hosting a business meeting requires a partnership with the venue-​rooms were not ready, tables were not set up and our staff had to help the workers get it set before the meeting started. The worst thing is the wifi-​and most cell reception is non-​existent. If you need presentation equipment or Internet for a web meeting the company that is contracted is great and accommodating– just pay for the wired connection for reliability.
If you want to get away and unplug that could be bonus.
19, the buffet and the sports bar are very good. The cafè however does not live up to the brands it replaced. We miss having branded restaurants like Starbucks and Ben & Jerry’s.
The rooms are comfortable and clean. The beds are super comfortable.

Came here for a few days away from home and to have some fun in the casino. I stayed in a deluxe room which was spacious and had a nice view of the river and surrounding foliage. The bathroom was very spacious with a separate shower and jacuzzi tub with a television mounted on the wall. The accomodations were great and I’d choose the hotel again. HOWEVER…
The casino is another story. Now, I didn’t expect Vegas but I would think the croupier would encourage the players enjoy the game, especially when there’s a lot of money on the table. These, however, were the rudest and most unfriendly people I’ve ever sat at a craps table with. Not only could they not keep up with the game, they acted as though they were irritated all the time. A male croupier actually SHOUTED (angrily and condescendingly) at another player over the rules regarding a bet. It was entirely uncalled for. As far as drinks, it seemed there was a lone waitress for the entire casino and she only came around every couple hours. I only ordered water but tipped very well and it still didn’t get her around to us any quicker.
As far as the casino goes, I’ll choose to play in a better environment in the future. Regardless of how much money I win (or lose), the vibe at the table makes the game and there’s some bad joo-​joo floating around at Belterra.

Clean but smells like an old ash tray. The hall to the casino is bigger than the casino. The sports bar was good. I don’t gamble. Was here for business. Lots of old people.

We stayed overnight while passing through the area and had a nice time. The room was large and I appreciated the fridge and free wifi. It was also nice to see that a «resort fee» is not added to your bill. We had a nice dinner in the steakhouse and breakfast at the buffet.

The staff here were very friendly. I asked the front desk if I could get a late checkout because I had just flown in from Canada and they were happy to oblige. Rooms were very clean with nice views. Cleaning staff smiled and chatted (without being intrusive) when they passed you in the hallway.
I would definitely stay here again if I were in the area.

We visited here with family as a nice weekend since we are from out of town. This review is not tied to winning or losing at the casino. The rooms are nice with comfortable beds and furnishings. We got a king sized room in the non-​smoking floor /​area. The issue is even these rims have the smell of smoke. The bathroom ventilation is passive so odors come from other rooms. I’m about 6′ tall and the shower head is at eye level which surprising since I’m average height for the area. One negative is the poor circulation in the casino. We’ve visited several riverboat and freestanding casinos including Vegas. This one has a very heavy smell of smoke beyond the normal abd much worse than others. I don’t expect «clean air» but not a bingo hall equivalent.

I want to start by saying most reviews on casinos from guests are related to whether they won or lost and they allow it to influence their reviews. I will be reviewing the overall experience of this resort now that I have officially tried everything the resort has to offer.
This resort markets itself as a getaway which I feel they have truly established. It’s not far off the highway but just far enough to be in the country with not much else around. You pull up and immediately see the golf course and the beautiful fountain and free valet parking. There’s also a parking garage if you prefer not to valet, but for free I recommend it. You walk into the beautiful round rotunda with the glass ceiling that has a view of the sky and hotel tower, and a long hallway of stores. There’s a women’s store, a men’s store, general store, candy shop, and some boutique jewelry store. For dining options you have a coffee shop with pastry’s, the main buffet, stadium bar and grill, and 19 steak house. While we haven’t tried the steakhouse since the switch from Jeff Ruby’s the menu looks exquisite with similar pricing and the same luxury high end atmosphere. The buffet we’ve tried for both breakfast and dinner. At breakfast they have made to order omelettes and all the breakfast offerings you would expect from any breakfast buffet. For dinner they have a wide variety of seafood, Italian, american food, fine cut meats, and a large dessert buffet variety. The selection changes frequently and it’s not always the same food.
The hotel we have stayed at quite a few times and typically go with the deluxe rooms for the upgraded bathrooms and the jacuzzi tubs in them. This last time they had an event that featured a tour of the hotel lead by the hotel management staff. We got to see all the room types and offerings. You can see all my photos for inside photos of the rooms. The suites are nice and offer a separate room sleeping area and main living room area. They also said they have party suites with large tubs to accommodate larger parties. They now offer pet friendly rooms with hardwood floors, crates that the resort provides, dog treats in the room, and easy access to their pet relief area. However, the highlight of the tour is the exclusive and invite-​only 15^th floor. The second the elevator enters this floor you notice immediately the main hallway has a different carpeting, wallpaper, and curtains in the halls. The rooms on this floor are all named after past derby horse winners and this is where I aspire to be invited to when I come back. We were told there is no price for these rooms and you cannot buy them at any price, you must be invited to them that’s what makes it that much more luxurious. See all my photos of this. The 15^th floor suites feature full living areas, dining rooms, bar areas, and a huge bathroom with a centerpiece tub, foyer, and guest bathroom. While all the rooms are great, they all have their own features which you have to choose what is right for you and your guests, I know I prefer the deluxe rooms due to the tubs and bathrooms but even the basic rooms are beautiful.
Included with any resort stay is something I think is a hidden secret that we didn’t discover right away. On level two is the spa, and inside the spa is the gym and the locker rooms. Inside the locker rooms are a Jacuzzi, steam room, and sauna that are free to resort guests to use. I recommend using these, they’re usually secluded and private and definitely relaxing! We tried to spa and received a great massage.
Definitely check out the bar across from the lobby. There’s a bartender named Marci who makes her signature «Blue Tsunami» drink by request and it should be on the menu! I highly recommend this drink it’s a hidden gem. See my photos of it.
Finally we have the casino, while you have biased reviews as I mentioned based on winning and losing I will be unbiased in my review. I’ve left here both a winner and a loser so I’ve experienced the feelings of both. Sometimes you take the house, and sometimes the house takes you. It’s located at the end of the resort and onto the Belterra boat. You immediately enter to the tables in the center with beautiful chandeliers with TV’s attached to them. Their table games are always changing with new and up and coming table games and they keep it fresh. Their machines are always getting the latest and greatest. The dealers are all very friendly and the staff are genuine and friendly. The only thing I don’t like is the smoking, but that’s just me. It’s a very relaxed gaming atmosphere and enjoyable!
What sets this aside? At the end of the day it’s the staff, everyone I talked to was there 5,10,15 years, and even when asked why they liked it they said the guests are what keeps them there and they love them. You can tell this in everything they do and the service they provide you. Luxurious resort, and luxurious high end service from their staff. Enjoy your stay!

Me and couple body decided to try to have fun there. The atmosphere is great food was good but the blackjack dealer name Nicholas or nick work at night shift is rude, not friendly and seems like he’s not like the job. Other casinos employee always been helpful friendly and nice to customers. I understand we all human being but don’t take it to customers. Leave your problems at home. He is the reason we not coming back again. Im sure will tell all my friends and i will post on my experience in social media.

Great place for the weekend. Hotel room was very clean/​modern and much fancier than expected. Beds were very confortable. There was also a TV in the bathroom for when I relax in the jacuzzi! If you want to eat, TRY ROOM SERVICE food! Each time I ate, I ordered from room service and the food was phenomenal each time! Staff were all so friendly. I have no complaints, I really enjoyed the place. I’ll be back!

Decided to goto Belterra Buffett on a whim. My girlfriend Toey was craving for Crème brûlée…that was one of the highlight for lunch. Went there on a Tuesday, not too busy. Of course I was starved, everything looked good when your starved. So onto my lunch Buffett. I got lasagna, it was not bad. Sausage links were good. I liked all the different cheeses and slice of meat. The restaurant décor was really really nice. Toey was not too impressed with her lunch. I really didn’t have any complaints. The only thing was I wish I came here on Thursday. All you can eat barbecue for only $ 12.99 instead of $ 17.00 o well next time. I would come back here again for all you can eat crab legs.

II was not impressed with the breakfast Buffett at all. Also sign up for the casino’s my choice so you get a coupon. That way if you try it and don’t like it at least you did not waste

I was in town for a car show and decide to try out the Friday night seafood buffet for $ 31.99. Since there was nothing around to eat at the Ramada by the speedway, we drove about 7 miles to the casino. The food was great. The crab legs were super big and very fresh. Not salty at all! Fried oysters was excellent. Prime rib and fish hibachi grille was very good. The dessert bar was good as well. It was def worth the price as I ate over 5lbs of crab legs alone. I def will be back again when I am in town!

We have been patrons of Belterra for 10+ years. Although the casino is showing its age, they have fun dealers, good drink service on the floor, a large variety of slot machines and a delicious fine-​dining spot: Jeff Ruby’s. We have yet to try the buffet.
(They have a nice men’s shop with name-​brand merchandise. Sadly, the women’s shop is terrible, a strange mix of matronly and trampy.)
We have seen a few concerts here. It’s is smaller, comfortable venue. I only wish they would bring back some non-​country acts.

Las Vegas, this is not! Even for a smallish local casino, it leaves much to be desired. I am not a smoker, avoiding the smoke here is really hard. I’m also not a gambler so I spent a total of, literally, about 30 seconds in the actual casino. I walked in, smelled smoke and walked out. At least I didn’t lose any money! I was here for a concert (Sara Evans) and to visit the buffet. The show was wonderful! The buffet was not. More like an upscale (but not very up) cafeteria. Nice selections, but nothing to write home about. I won’t be back unless there is another show I want to see. The theater was nice, cozy. Good acoustics for a singer like Sara Evans. Oh, the rooms are just okay too. More like a Holiday Inn Select. Not upscale like you’d fine at Wynn in Las Vegas. I’ve been there, I know.

I have been here several times in the past, and boy, is this place starting to show it’s age. The worst part about the Belterra is the fact that cigarette smoke permeates EVERY SINGLE CUBIC INCH of this resort. The rooms are worn around the edges, the carpet is worn threadbare from the door to bed and bathroom and my room reeked of old and stale cigarette smoke, not to mention the smoke managing to come in through their antiquated ventilation system.
The ONLY reason I gave this review 2 stars is Jeff Ruby’s steak and wine was AWESOME and for a couple of hours, let me forget about the state of the room; plus the staff everywhere are friendly and nice. If they would take some of the money they rake in at the tables and renovate the rooms, I would definitely up the rating– and they REALLY need to do something about the cigarette smoke– come on, this is 2013! And having said that, the fact they charge for the Internet is pretty lousy as well…

What a rip off. We went stayed at Belterra this past weekend for a charity event so we experienced the casino and the hotel amenities. I would give this place a solid 1 ½ stars. If the hotel was more reasonably priced, I’d give it two stars but alas they overcharged for subpar room and casino amenities.
Hotel room:
Now Belterra most definitely tries to market itself as a luxurious getaway, but it is not that. When we first arrived, we decided to check in before hitting the casino. Right off the bat, we got this little punk who kept asking us if we were going to smoke in «his room.» I told him that we weren’t smokers but he reminded us three times that it was $ 150 for smoking in the room. I almost strangled him. Running with the smoking theme, the moment we got into our room, we noticed that the smoke detector had been tampered with and was hanging by a wire from the wall, but no one had fixed it. The hotel room was fine but disappointing once again considering how much they try to charge people to stay there. There were big dents in the wall where previous guest had rammed stuff into it, the carpet needed cleaning, the desk chair was broken, and the bathroom had not been cleaned well (black smears along the bathtub and grime on the sink). The shower was the most alarming. No one bothered to secure the plumbing when the place was built so you could pull the faucets and handles out of the wall, and there was no pressure so you had to hug the wall to get under the shower head. They surprisingly decided to install these tubs that have thick ledges, and since the shower water pressure was terrible, the water just hit the ledge and then spilled off onto the bathroom floor so it was like a slip-​n-​slide getting out of the shower. They clearly did not think everything through in designing the rooms. On the positive side, the mattress was extremely comfortable.
Casino:
I think everyone else has established that this place is smokey. It truly is which was a real downer for us. It also is a real downer to see so many old people with oxygen tanks, chain-​smoking and staring zombie-​like at the slots… yikes, but that happens at all casinos. The Belterra’s casino did have a smoke-​free area, but it appeared to be an after-​thought as it was really small and had the crappiest slots and the not-​so-​official card tables. It’s almost like they shoved it in what was once a backroom storage area. I’m not sure what I would think of the experience if the whole casino wasn’t billowing with smoke but I’ve seen better.
Dinner:
The best restaurant at Belterra is the Jeff Ruby’s. It’s a popular Cincinnati chain (excellent, high-​end steaks) which is quite pricey but quite good. If, however, you want to eat there (and it is a weekend), I would suggest that you make a reservation significantly ahead of time as it books up quickly. We ended up not getting into Jeff Ruby’s for this reason so we tried out the Aquarium Café (as there really aren’t that many places to pick from). We initially just drank at the bar, and I am unsure if it was just that our bartender really liked us, but the drink prices were shockingly reasonable. We later came back for a late night snack. I had the club and my boyfriend had the burger. The burger was gross but the club was quite good. Again the prices were reasonable.
General hotel/​casino amenities:
You can really judge a place by how they generally keep up the building. It’s the little things. And I had the laugh as we walked down the hall at Belterra. At some point, some drunk idiot had probably been messing with some of their light fixtures as one in particular was dangling from the wall by the wire. Did anyone fix it? Nada. And staff didn’t bat an eye as they passed it. I also observed their lovely cleaning staff dropping dirty towels and paper products as they wheeled their carts down the halls. Other staff walked by but no one picked up the mess.
In sum, this place gave me the heebie-​jeebies. We’ll be spending out money elsewhere next time.

We were guests of the hotel on a Thursday night. There was quite a crowd, despite it being a weeknight.
We arrived prior to our check in time and were able to house our belonging with the bell hop while enjoying the shops and casino.
The casino is fun, but very smoky. Of course, I wouldn’t have expected anything less. Smoking, drinking & gambling go hand-​in-​hand. There are no smoking sections for those who are intolerant of the thick smoke.
The hotel room was nice and, thanks to an online deal, it was a real steal! The room was clean and fresh smelling. The sheets were crisp and the bed was very comfortable. They rooms are a little dated and show some signs of wear. They still have tube televisions and the high traffic areas of the carpet have worn. The shower had little water pressure, but aren’t hotel showers simply the worst? Other than a few things that were non-​issues, the room was fine. We requested extra pillows and towels. Housekeeping brought them up right away.
Since it was a weeknight, there was a deal on the buffet, so we went for it. The food was pretty good and we made a couple of trips to sample the things we wanted to try. It was a quick, casino buffet and it was $ 11 per person that night. Worth every penny. If you want to have a better meal that’s quiet and upscale, you have options.
As far as the casino goes, we had an even keel of wins vs. losses. We got to play a good long with the same investment. One person in our party came out ahead. I came out a little lighter in the pocket, but it’s because I’m greedy.
We had a great time and will go back.