Kerry of Florence

Very poor customer service. Once you purchase a vehicle, they are unwilling to help or provide customer service at all.
My mother previously leased a car and then purchased a new car from Kerry Nissan. Our sales associate was either not knowledgable or dishonest about the services the dealership provided when purchasing a new car. They told us that the loyalty program would waive any fees when purchasing a new car. Months later we were receiving $ 900 invoices for the return of the lease. We spent our time dealing with something we shouldn’t have even had to do.
Our sales associate told us to bring the car in after 1000 miles for a «check up» — no appointment needed. My mom took the car in for this check up and the people had no idea what she was talking about and the sales girl couldn’t be reached.
Took the car in for the «free car wash once a month — no appointment needed» and they only sprayed it off with water. Apparently Kerry Nissan does not know what a car wash is. No soap? No drying? Pathetic.
Air conditioner randomly stopped working every now and then. Middle of August and they said they couldn’t get it in until September. That is unacceptable. A brand new car — less than 3 months old and they expect you to wait that long. It’s not my problem you are «backed up and behind a few techs». Figure it out. Learn how to run a business or get a new manager to run things. Don’t make your customers suffer.
I’ve never had this kind of service from Audi or Jaguar/​Land Rover. This place could stand to learn a thing or two about customer service and how to run a dealership if they want to keep customers.
I sincerely regret recommending this dealership to my mother and will not recommend them to anyone else.

Well I got another New Hyundai Sonata 2013… very Happy with it.
Kerry Nissan/​Hyundai called and emailed me to remind me to get my oil changed and also a courtesy check overall on my new Hyundai on April 1^st 2014.
Dave Chastang Service Manager is one of the nicest and friendliest person that goes out of his way to give Great 5 star service.
I’m amazed on the new remodeled waiting room and pre-​owed show room. Even the retail parts department got remodeled… Very impressive. Overall I will definitely be getting my Hyundai Sonata service from them :-)