Pep Boys

I went to get my car taken care of and was verbally harassed. The associates name was Chris and he went off on me; this occurred after I called him out on part of the quote that wasn’t there when I discussed with him later. The associate proceeded to raise his voice after me after I told him I would not be returning to the store in the future. Oh yeah, I forgot to mention there were children I. The waiting room and his manager was standing behind him. His manager eventually pulled him to the side in the back of the store. However, I never raised my voice to the gentlemen and yet he treated me like I was crap. Upon checkout the customer service manager apologized for Chris’s very poor judgment but it was already to late for me. I would not recommend anyone to go to this store unless they deal with an associate other than Chris. Even better advise get there quote in writing before they pull your car to the shop. Or else you may be verbally harassed by someone with no customer service ability when there is a disagreement. If I miss heard him by mistake like he states then that’s fine you are entitled to your opinion just don’t yell at customers when your representing a bigger cooperation.

This place redeemed my faith in pep boys. After a terrible experience at another pep boys, these guys (specifically Scott and Bob) were great. I was pretty quickly in and out. They had to evaluate my tire, see if it qualified for road hazard, take the old one off the rim, put the new one on and balance it. Would recommend them for tire issues.

Very POOR service. Dropped a tire for a repair, told 1 hour, came back 1.5 hours later… Hadn’t even moved the tire. They clearly forgot and instead of being honest… Made up some BS story. Then the guy at the counter took it back, put the plug in it and 5 Mins later done. Coulda done THAT when we dropped it off !!!
And $ 20.00 for a plug. Obscene. Tire Discounters did this repair FOR FREE. On a tire I didn’t even buy there. DIscount Tire only charges 5.99 for a simple plug job like this.
Never going back !

Maybe it is because I didn’t need anything complicated from Pep Boys, but I didn’t have nearly the same experience as the previous two (one-​star) reviewers!
I am clueless when it comes to cars and needed a new car battery. I walked to the parts counter and told the employee my make, model, and model year and he got me the battery I needed. He also brought it to my car for me.
I had to come back the next day to return the battery because it was leaking. Without any questions asked or paperwork filled out, they quickly swapped my battery after recognizing me from the previous day. Again, the gentleman brought my battery to my car for me (also holding the door for me when I arrived with the first purchased battery).
When I returned the next day to get my $ 12 rebate for bringing back my old battery, they held the door for me again as I entered the store, quickly credited me the money, and I was on my way.
I can’t say enough about the service and the staff! They were friendly and courteous, and didn’t take advantage of the fact I know nothing about cars!

I agree with last reviewer, one star for Pep Boys.
First of all, I bought a buffing wheel cloth to buff my car from Pep Boys. I was going to Harbor Frieght, someone told me it was cheaper to buy it there. I was in a hurry and Pep Boys was on my way. So I bought the buffing wheel, it cost me over $ 20.00. I am thinking that sounded a little high for a cloth. So I decided to goto Habor Frieght instead, and guess what. The exact same cloth was going for only $ 6.00. I paid over 3 time more at Pep Boys… I felt Like I got ripped off, so I took it back.
Well, I go back to Pep Boys. I was standing at the cash register for more then 10 minutes. No one was around. So I had to goto there automotive area where there was someone. When I got there. I told I need to return this item back. He said «we cannot take return here». He sent me back to the same register… arrgg frustrating. So I stood there again for 5 minutes. No one there at the cash register. I had to scream out loud to a person. Is anyone going to ring me up. Finally the manager came up. I asked her are you guys short handed, she replied yes. I said” why don’t you hire more people”. She said «she can’t hire anyone». What a joke, I will NEVER shop at Pep Boys, poor service.