Planet Fitness – Florence

It’s a clean place and friendly staff. I just can’t understand why the close so early on Friday and Saturday night.

I’ve been a member of Planet Fitness at more than a few locations across the country. Among these are Southern California, Raleigh-​Durham and Charlotte, NC. Most of these places deliver what they advertise: ²⁴⁄₇ (or close to it) and clean facilities.
The difference is in the staffing. This location misses the mark on that. If you ask for anything that is not written down for them or easily accessible, they are clueless. And unhelpful.
I have been trying to transfer my existing membership to this location since I moved to this area a year ago, They still can’t get it right. I’ve tried online, Iv’e tried bringing my contract in, I’ve tried asking for assistance from «management.» Still nothing.
As a Black Card member, I can still use this facility and any service in it so for me, it’s really a wash. It’s just inconvenient that I have to go through an extended sign in process every time I go in. I also have to make the same request and repeat the same history. Actually, at this point, I am kind of glad my monthly dues don’t support this location.
Also, depending on who is behind the desk and how motivated they are to help you, it is almost a certainty that you will get varying levels of assistance. These range from moderate to apathetic.
I get that this is a «discount» gym with a max monthly rate of $ 19.99. But the service here is not up to the level of other locations. Dealing with this sort of frustration makes me seriously consider tripling my monthly spend and going to the YMCA or McLeod Fitness.
The only real convenience here is the hours for people who work hours other than 8 – 5.

Very clean with lots of staff who seem eager and willing to help. Music is excessively loud and annoying. It is hard to ignore, even with good headphones.
Equipment is clean and functional, but geared toward the beginner. There is nothing wrong with that, but this is not really a gym for serious athletes.

Plenty of space, great variety of equipment, and a fantastic staff.