Pro Care Collision

I have worked with this shop for the last 10 years or so and have had several of my vehicles repaired there. I am a State Farm insurance agent in Flower Mound and have had many customers use this shop for repairs to their vehicles. I have always found Kenny Bartholomew and Kevin Pyle– the owner, to be extremely responsive and if there has ever been an issue, they go out of there way to make it right. When someone is involved in an accident it is usually a stressful situation and emotions can run high when you are without your vehicle, especially if you don’t have adequate coverage on your insurance policy. It is not the shops responsibility if you don’t carry rental car coverage etc. These are good people and I highly recommend using them if you need an auto collision shop.

Kori D.
This is in regards to your review as it is an unfair review. We did everything we possibly could to assist you on this repair. You were updated via phone call and e-​mail several times by me personally throughout the repair and I was even able to assist you with some of your deductible. The out of pocket expenditures that you had to incur were because you did not have rental car coverage on your insurance policy and therefore had to pay for your own rental car. It is not fair to hold a repair shop responsible for that as we have no control over what coverages you have on your policy. I understand that you are missing a key, but we were only given one key to the vehicle and have photographic evidence to support that.
It is unfortunate that the repairs took as long as they did, but that was due to the quarter panel being on back order for your vehicle with no firm release date by the manufacturer. You were informed that we were crippled without that component as that was the center piece of the repair and everything else circled around it. You were updated several times on the status of the quarter panel by myself and your insurance company both via e-​mail and phone call. The quarter panel for your vehicle was on national back order through the manufacturer and no dealership or warehouse had one. Even your insurance company attempted to locate the quarter panel themselves and they too verified that it was not available. We at the shop cannot be held liable for the manufacturer of your vehicle not being able to supply us with the necessary parts to repair the vehicle.
I notified you when the quarter panel finally shipped on August 14^th via e-​mail and told you that it would take approximately 1 week to arrive and that once it did arrive it would take us 7 – 10 business days to complete the repair. I notified you on August 20^th that the quarter panel had arrived and reminded you that it would take 7 – 10 business from that point to complete the repairs. On September 1^st the repairs were completed.
We have no reason to hang on to your vehicle or anyone’s vehicle longer than we have to. We try to do the repairs as efficiently as we can, but if the parts needed to repair your vehicle are not available there is nothing we or any other repair shop that you would have gone to could do about it.
–Kenny Bartholomew

Do business with these «pros» at your own risk. I won’t go into painful detail for fear of a flashback induced panic attack but I couldn’t be more displeased with their level of professionalism and customer service. Taking my Jeep to them ended up costing me over a grand extra, 2 months of my life, and I now have a missing key fob that will cost another 300 dollars to replace. For the amount of money the insurance company paid them to work on my vehicle I would have appreciated a little more «manning up» to their responsibility of getting the transaction done with a decent level of care. «ProCare»?! Naw… NoCare

Excellent experience at Pro Care! Everyone was extremely friendly, professional, and knowledgable. They did a great job of explaining the estimate they quoted and reviewing actual work completed. My car looks great! Highly recommend!

Pro Care would tell me my car was being finished on a certain date, and then each time I called to see when I could come by and get it, they would tell me that it wouldn’t be ready for a few more days. This happened several times, and they only told me that it wasn’t ready when I called on the supposed «finish date». My car was there for over three weeks.

Poor workmanship and quality as they do not stand behind their work. There is a reason this place is not affiliated with the Better Business Bureau as they would be out of business. I has some pieces painted and it had excessive bubbles and blisters in the paint, and they said sorry, it’s not under warranty so your SOL. How is this place even in business? I would not recommend this place to anyone.

Excellent work. The only place in the DFW area I trust to work on my cars. One of the few places where true bodymen work. They have worked on several of my cars… all with great success. Kenny and Kevin are great to work with. Highly recommended!