Supercuts

I received a good trim and great color, but the real problem here was at the register.
I have had my hair colored at Supercuts for the past couple years after my stylist left her salon and started working at Supercuts. I recently moved and decided to give a new person /​store a chance. This store is close to my home and I popped in to get my roots touched up and get a trim. I gave them the name and number of the color and developer that my former stylist used. The new stylist (Khanidha Colliver per the receipt) did an excellent job applying the color to my roots and was very friendly and nice to chat with. Ten minutes before it was time to wash she asked if I would like the rest of the color pulled through my hair. This is exactly what my former stylist did, so I said yes. She put the remaining color on my hair and I went back to watching TV. When the time was up she washed and conditioned my hair and gave the best scalp massage in the process. She did a good job on the hair trim. No complaints. Then it was time to check out and this is where the problems began.
She asked the young girl with faded blue/​purple hair for assistance in ringing up the order. Trim = no problem, the normal «Supercut». The color however became a problem. Khanidha told the girl that I had come in for my roots and the girl said «but didn’t you apply color all over, you have to charge for all over color.» Khanidha stated that although that was true, she didn’t have to use/​mix any additional coloring product. There was a little back and forth between the two and I was charged for all over color ($ 55). Then the girl reminded Khanidha to charge me for a color treatment. I asked what that was and was told it was for the shampoo & conditioner. It wasn’t much ($ 5) but I have NEVER gone to any salon and been charged for this after a color.
I knew they were over-​charging me, but I really wanted to avoid conflict so I paid and left because I figured a few dollars really wasn’t worth the hassle to me.
This has bugged me for the past couple days. I called and asked about the pricing. I should have been charged $ 45 for the color and NOTHING for shampoo & conditioner. I was told that the $ 5 treatment is a separate treatment that they recommend to everyone who colors their hair. Well, I didn’t even get that and no one asked or I would have.
So basically this store has lost a customer over $ 15 because I won’t do business with people I don’t trust. Just be careful when you go here to make sure that they aren’t up-​charging you for services or products that you didn’t request or receive.

Not hard to mess up a 3.5 all over.

Always courteous device and fairly quick to get in if you use the call ahead service.