Nor-Francis Lewis Service Station

These older posts must be referring to the old management. There is a new owner of the mechanic shop, Neal. He is very honest and a great person to deal with. I found Neal years ago in another station and was always satisfied with his service but the gas station closed down and that was that. Until a couple months ago I saw a sign with Neals face plastered on it which was great! It’s only a few blocks away from my house so dropping off the car couldn’t be more convenient. I suggest you give him a fair try, I’ve been there twice so far (different issues) and the service was outstanding.

They charged me credit prices for using a gift card. In every other gas station, they’ve charged debit prices. When I told this to the cashier, he brusquely wrote me off and told me that’s how Gulf corporate operates.

Im sorry these guys have excellent service. I bring all my cars here, they are always honest and its cheaper then most mechanics. If the mechanic was so bad in the last review, how come the mechanic wasn’t singled out or named? Also, if your so good at doing brake jobs by yourself why didn’t you replace the hose and calipers on your own? $ 90 is not top of the line for brakes its bottom of the line for almost any car, and its also standard to replace both. If a person is too cheap to fox something and gets into a car accident because of it, who is to blame then? And if you couldn’t afford $ 90, then you probably shouldn’t be looking to get rid of your current car. Just saying.

DO NOT BRING YOUR CAR HERE FOR SERVICE OR REPAIR!
I brought my car here for a ruptured brake line on the right side. I was told that it was likely caused by a frozen piston in the right caliper. The service manager tells me they are going to replace both calipers brake shoes on both sides and the ruptured hose. I asked why they had to replaced the left caliper? He told me the left one was probably leaking too. I informed him that I had checked the left side and there was nothing wrong there. Just as I had expected, 2 hours later he calls me and tells me that the left side WAS leaking. I told him it wasn’t, but he insisted that fluid was pouring out. I informed him, I was getting rid of the car and I didn’t want any unnecessary repairs. He convinced me to replaced the left caliper.
I go to pick up the car, I look at the receipt, they charged me almost $ 90 for brake shoes, I asked if they were made out of gold. I reminded him I told him I was getting rid of the car, why would you get me top of the line shoes. He mumbled some response. STRIKE ONE! On the receipt was a $ 10 charge for, «solvent», I asked what that was. They charged me $ 10 to spray some brake cleaner on the discs to clean them. That brake cleaner costs $ 2.60 for a whole can. STRIKE 2! I requested to see the calipers, the right one had the ruptured hose, no problem there. I was shown the left one and he pointed to where,“fluid was pouring out” (knowing a little about the brakes, I’ve done dozens of brake jobs). Fluid was pouring out because the mechanic broke bleeder off. Now very pissed because they weren’t totally honest about the left caliper and the over charge for solvent. I had to ask why they weren’t honest about the caliper, there was no response. I then asked why should I have to pay for something they broke, his response, «you don’t expect me to pay for it do you?» Instead of making any attempt to remove the broken valve, they just put a new one in and charged me for it. STRIKE 3!!!
Funny how I knew they were going to figure out a way to charge me a second caliper.
Off to my next stop, BBB and then the Dept. of Consumer Affairs.