Swan Tile & Cabinets

Wonderful experience. I ordered a countertop through Ikea that they delivered and installed. They were right on time (much appreciated!), the job was done quickly and efficiently, and the crew was very nice.
Cynthia and Leon were extremely helpful in expediting the process at our request, especially since they didn’t need to do anything since the estimated installation time frame is 10 or more business days.

UNPLEASANT EXPERIENCE … WASTE OF TIME
Looked like a great selection, but my husband and I couldn’t tell because, out of all of the customers present, we were the only ones who were not greeted or given attention or even perfunctory service We were also the only African Americans present. We won’t waste our resources or further attention on this matter.

not many write up on this subject but I called and talk to Alan/​sales/​Flushing and ask him about kitchen counter top. Pick up a quartz top and the price was okay not super saver but it was my first time dealing with this kind of project. You have to know your stuff so they can help you in selections which i brought a sample of my cabinets color to match up. I could have went HD but after waiting for a clerk for 30 mins I gave up. I didn’t pick up my backsplash from them but instead I went to HD to save a couple of bucks.

Swan has one of the better selections of tiles in the area and open on the weekends. It seems like a complete crap shoot depending on the salesperson you work with. I had a great experience with Kingsley. He was extremely knowledgeable and helpful… especially for someone who needs a bit of guidance. The materials came in on schedule and had to order some supplemental supplies and the process went smoothly.

I would rate Swan Tile and Cabinets with 4.5 stars. Since Unilocal does not allow ½ star, and judging based the end results, I gave Swan a 5 stars.
Wife and I purchased a co-​op apt in Manhattan and decided to renovate the kitchen. We closed the apartment at end of Feb, 2014. It is important to note the time as that impacted our order process. Co-​op apts in NYC are generally very strict when comes to renovation, sales. So even after we closed on the apt, we had to obtain management approval for renovation which took 3 months. Below is our experiences in dealing with Swan Tile.
Pre-​Sale (2.5 stars) — This is where Swan needs improvement. From Jan-​Feb 2014, we shopped for tiles and cabinets. Swan was one of the tile/​cabinet stores that we visited in the area. Swan sales people are informative, but very cold. They don’t come up and greet you, you must approach them. Not the friendliest group of people compare to the other stores around there. Beginning of March, 2014, we have chosen our cabinets. We designed the kitchen and hand the requirement to one of the sales persons. The sales person quoted us a price that’s less than what other stores were quoting by a good $ 300; the material quoted was Chinese plywood which is much cheaper than American plywood (about 15% lower). We decided to postpone the order until we receive the renovation approval from apt management. Unfortunately, we didn’t obtain the approval until early June of 2014. On the second Saturday of June 2014, we went back to Swan about 30 minutes before closing. This time we met Sonny, who was not the friendliest at that time. In fact, we felt he was rude — this first thing he said was :“we are closing in 30 minutes”. Wife and I went back the following day and brought our quote from March. Sonny was much friendlier on this day. Apparently the sales person we spoke to in March no longer works there. Sonny looked at our requirement and came back with a lower price while using American plywood. Wow, no brainer, we ordered on the spot. Sonny has been extremely helpful since. One more thing, Swan doesn’t sell cheap cabinet handles, Sonny actually recommended us to go to Ikea or Home Depot for better value handles. I thought that was very nice and honest of him.
Order/​Delivery process (5 stars). Once we placed the order, Sonny sent someone over for measurement to ensure the order fits the kitchen. Sonny was extremely responsive to all our questions. After the measurement, we went back to Sonny. Sonny explained what items were ordered and provided extra fillers and considered many things that we didn’t think about (ie some area may be better with drawer instead of doors). We asked Sonny if we could ask cabinet maker to speed the process. Sonny suggested not to rush them. Based on their experience, the rushed orders usually came back with poor workmanship. The cabinets were promised to be delivered in 3 weeks. The manufacture came through and Swan deliver the cabinets one week ahead of schedule.
After sales (7 stars). Wife and I have renovated our new apt and old apt this past year. So we have encountered many vendors, and Swan, hands down, without a doubt, by far have the best after sales support. After the delivery, we noticed some of the cabinets have some blemishes. We were disappointed. We called Sonny. Sonny happily called the manufacture and replacement was shipped out in 2 weeks. Every calls/​requests to Sonny were returned/​answered within reasonable time. Besides that brief presale where he acted rude, he has been a delight to work with.
Final thoughts: Swan is a great place to shop. Their second floor has samples of cabinets they sell. They also have good selection of tiles to choose from. If you don’t like sales people to disturb you, this is the place. They will answer your questions, and everyone are very knowledgeable. Their presale persona is rather business like. Their after sale is unmatched, which is something I rather have than a great presale but crappy aft-​sale support (see my review on Global Flooring). As another vendor close by told me, the competition is fierce, prices are going to be very similar, so aft sales is something they treasure for either repeat business or recommendation. Swan stands out in both price and aft support. One last note, Swan does not do «cash, tax included» transactions. So pay with your credit cards and earn points.
Bravo Sonny, Bravo Swan Tiles.

Their showroom is clean and well organized. It is very interesting to browse all the various tiles, kitchen cabinetry, and stone options. This is where the positives end. The staff are not very helpful and they lack inspiration. It is hard to get one of the salesmen to speak to you and even harder to have them give you helpful ideas on a remodel. They have no contractors that they work with so everything must be installed and built by yourself.
All in all it is a good place to go if just want materials and want to see them in person. They have a bathroom which is nice. For full service look elsewhere.

I am a Manhattan based designer and have worked with Swan on multiple projects. Projects have included custom and semi-​custom cabinetry as well as granite and Caesarstone countertops. All projects to date, have worked very well. If an issue did arise Swan mangers quickly remedied the situation. As a design professional it is important to have a competent professional vendor.

I’m surprised at all the negative reviews. My experience was totally a positive one. I dealt with Leon via e-​mail and he was extremely responsive before, during and after my countertop installation.
I noticed a small chip on the countertop right by my Farmhouse sink and when I called Leon to tell him about it, he had two guys in my house within the hour to repair the issue and guaranteed me that if they could not fix the problem he would replace the entire Quartz slab.
Leon was professional, attentive and responsive to my needs as a client. I would highly recommend Swan Tiles for your kitchen needs.

Too bad there’s no 0 stars
Order tiles a month ahead. Got called that it was in. Gave an extra week to go pick up. Moron on the phone tells me the warehouse is on 32 ave. it’s not, it’s on 33
Went to warehouse. No tiles. Shit isn’t even in yet
Sales people and warehouse people do not even know wtf is going on. Fving people. If I find my tiles else where I’ll order them somewhere else can cancel my order

I called the North Bergen store to get a quote on two Silestone vanity tops. The woman said she would not provide a quote over the phone. I told her I was busy and couldn’t drive to the store. She begrudgingly gave me a quote on the first piece. She then refused to give me a quote on the second piece. When asked why. .. she said I «wasn’t a serious buyer.» So much for avoiding the big box stores. Looks like Homedepot gets my business now.

Two stars for value and selection: We bought nice porcelain kitchen tiles for a really great price.
Three absent stars for poor, rude, and disrespectful customer service:
Flushing — I went to the Flushing store first and when I asked for help, was first ignored and then made to seem like I was a huge bother. They didn’t have the color tile I wanted but they told me I could get it in their North Bergen store. I borrowed two samples which they said I could not drop off at North Bergen (very frustrating to have to bring them back to Flushing when I was going to make a purchase in North Bergen).
North Bergen — When I arrived here, the service was even worse. They were not friendly and ignored customers waiting. Then they laughed at me and mocked me to one another in Chinese (not realizing I could understand Chinese) when I wanted to open up the boxes to check that the tiles that I had ordered were correct. When I opened the boxes, the tiles were the wrong color. When they brought out the seemingly correct order, they laughed again when I wanted to check and count them insisting they had it right this time. Well, while the color was correct, the number was short by a significant amount. When this was corrected, I went back to Flushing to return the samples and let the manager know how terrible the service was. He seemed to be the only nice man in the area, but without any power to change anything.
If you want super cheap tiles and are willing to tolerate rude and unhelpful ‘service’, come here.

Terrible service, don’t waste your time by walking in here to shop. They won’t even acknowledge you.

No service at all!
They made couple mistakes, and did not want to correct them, so they drag the work for more than 8 weeks!!! The work here means two vanity countertops, should be very easy to finish.
Their so called design consultant pushes you very much to use what they think good.

Here is the low down:
Positives:
— A massive array of any tile you can dream of — Marble, Glass, Mosaic, Wood flooring, Granite, Silestone, Ceasarstone, Quartz…
— Any brand name you want
— Quick, and easy delivery, and pick up options
Negatives:
— Expensive… expect to pay at least 25% more than the other tile places around
— Customer Service from any other person there other than Eric is horrible… literally they will IGNORE you…
— Too many selections to go through… you can literally spend a whole day there and not have seen everything
If you come here, come with a plan, have an idea of what kind of tile interests you, have measurements on hand, and most of all if you don’t want a super sucky experience ask for Eric

THE WORST, they should NOT be doing business in America. Swan Tile is unprofessional, slow, inefficient, unmotivated to do business and frankly I do not know how they stay afloat. The manager, Ian, believes that he can yell and raise his voice to customer, moreover he is a liar and a cheat. He cheats his customers out by purposefully scheduling deliveries for the marble 2 weeks after it has been paid in full and gets angry when you mention that this is an unacceptable business practice. Not only is he a petty man so is every salesman in the store, they do not know what they are talking about and are unwilling to help a customer. If yo work with one salesperson one day you will find that they do not work 5 days a week and that no other salesperson can help you remedy their mistakes, because they do not want to be «responsible.» Moreover, when you call or go into the store to inquire about your $ 30,000 tile order, no one seems to have any record of the order and cannot tell you the status.
It is impossible to do business with them and we are extremely upset that we spent $ 30,000 in marbles to get this terrible terrible customer service.
Bottom line is Swan tile needs to go out of business, they do not deserve customers, their prices aren’t even the lowest! This type of customer service is unacceptable in America. They will never be able to fix how they run their business so giving them a chance when so many terrible reviews have been written is just a waste of your time. Swan tile will waste your time, they will keep you on hold for 10 minutes and when you finally get to talk to someone they believe it is ok to hang up on you when you just want to know the status of your order. I have spent hours and hours on the phone with Swan tile being yelled at by customer service representatives, being feed lies, and ultimately no one can help you out not even the manager.
Swan tile is absolutely the most backwards and intolerable company I have ever worked with, as a professional I am shocked and appalled. They need to go out of business immediately!

Their custom kitchen cabinet is very expensive. If you’re going to spend more than a few thousands on cabinet, you mind as well go to home depot. Home depot’s price is way better than swan tile and home depot always have promotions.

Ian is apparently no longer in the manhattan office (so his colleague says). i am dealing with alan now. my countertop is still on order there. they already did the measurement for it months ago. they just came to remeasure and all of the sudden there is 3.7 more sf then before. «that comes to $ 222 + tax» please. nothing has changed. STAY AWAY~!!

they are decent.

Even after reading the other review we decided to go ahead and went to Swan to redo our basement floor and living room floor with tile and hardwood. One of my friends had her bathroom remodeled in NJ and recommended us to check them out. She was happy with the results. So even though we were a bit hesitant about choosing them after reading the other review on Unilocal,we decided to visit the store anyways and see for ourself. After we spoke to the salespeople… they had the best selection and prices especially compared to what we saw in Philly. I’m glad we decided to use them. Our floors look great! They had a good selection, reasonable prices, and the salespeople were knowledgable. I can speak some Chinese, but my husband doesn’t.and although their English isn’t perfect they knew what they were talking about. I would consider using them for other home remodeling projects.