Tile World

This store has terribly poor customer service and are potentially fraudsters. Be very very wary of doing business here. We had an absolutely abhorrent experience. The salesperson we dealt with was not trustworthy. We ordered tiles and paid a deposit. We counted on the tiles being in stock and delivered but later were told they had to backorder. Our contractor needed the tiles and the tile store left us high and dry. DO NOT TRUST THEM. Finally, when demanding a refund, no one in the store would assist us — saying that we had to wait for the salesperson we dealt with originally — who are already ONE HOUR late to a scheduled appointment. VERY VERY BAD. BUYER BEWARE

Contrary to some of the reviews here, I had a good experience with TW (did my kitchen cabinets, laundry room cabinets, tiles, backsplash here)
I would recommend you do some background research to have a general idea of what you are after style-​wise, and I found the staff to be quite helpful in finding a range of options (some of which I hadn’t previously considered), and they really helped me figure out where to cut back price-​wise so I could have the layout I wanted that was still within budget.
After ordering, there were 1 or 2 minor problems with the delivered items (this would’ve happen anywhere), but the guys at TW were really helpful in correcting this and getting the right items. Home renovations are always stressful but I’d use these guys again the next time i’m looking to do some work!

This place could be kind of «couldn’t care less» attitude until I got introduced to Shane. She’s the Korean sale. She was helpful, patience and gives good advise. Even though every time i was there, she was running in and out doing different things. But at the end, she did tie my project together for me. The same tile I saw in other tile stores sell for less price here. Would recommend you do your own research and know what you looking for. Then come in for the exact item for less. Ask for Shane.

We recently had to re-​do two of our bathrooms. Our contractor ordered from this place initially, and we had to go as well to get some additional pieces. We had been struggling to figure out the right tile combination for our bathroom, and Jay helped us pick not only the right matching tiles, but provided us a design idea which was absolutely perfect. Had we gone with what our contractor and we were thinking, our bathroom would have looked boring and like a hospital room! Thanks to Jay, they now look trendy and chic, with a minor design addition, that didn’t cost much at all. I thought that was the epitome of good customer service, not only attending to our immediate needs, but figuring out the best thing for us the customer. I found the prices to be pretty cheap, though I did not visit other tile stores (because I felt they were pretty cheap to begin with!). We got regularly subway tiles, carrera marble tiles, bullnose tiles, and glass tiles (don’t know the name of those).

I bought white calacatta marble from Tile World, well at least that’s what I thought I was getting. Before I put down the deposit I specifically asked them the origin of the marble which they told me was Italy. And also gave us a sample of the marble. I understand that since it’s natural stone of course there’s variation in veins and colors. However, what I ended up getting was completely different!
We got a box of actual white calacatta and the rest were something different. At first I thought my contractor picked up the wrong order. We tried to return them but they argued that it was white calacatta and won’t exchange for me. If you look at the photos there’s no way that they are the same stone!
When we were at the store to exchange it there was a sales person who confirmed that it wasn’t white calacatta but actually it was a knock-​off version from China! And the price is LOT less! After hearing it I demanded to speak to the manager. The manager insisted that it was white calacatta from Italy and that the sales person didn’t know anything. And funny thing is the sales person was no where to be seen later to repeat what he said. The manager was extremely rude and wanted us out! We were screaming and aruing for a while. And at then end the manager told us we are not welcome at Tile World ever again and I am banned from the store including my contractor.
I should have paid it with credit card so I can dispute my charge but I paid in cash so I could get discount and not pay for tax. I know I got the wrong marble because we got 1 box that was white calacatta and the rest were something entirely different. I spent nearly $ 10,000 in cash for the marble and they won’t even have courtesy to exchange them for me.
I am renovating another house and I found many other stores around Tile World that offered far better service and not to mention HONEST!
They may have a bigger and seem to have more selections but their price is higher compared to other stores around. What I would do is go to tile world and pick out a sample you like and ask other stores if they can get the same tile. Most likely they can. Don’t get tiles from them you may be getting cheaper and knock-​off version from China!

My experience was absolutely unbelievable. I’m currently renovating my kitchen and was shopping for tiles, back-​splash and granite. I went downstairs to the granite dept and asked if they had something similar to a sample I had. The lady said «All we have is right there» and brushed me off. I was like OK never mind I’ll just spend my $ 4k somewhere else then… I go upstairs, really turned off but since I was there I just wanted to get something accomplished. I find back-​splash and tiles, while debating over the match with my hired construction guy, they tell us they are closing in 10 minutes. After calculating measurements to decide how many boxes we’ll need (god forbid someone there helped us with that), we head to the cashier to put the order in and they proceed to tell us they are now closed. Very rude, horrible customer service. Oh and btw-​one guy told me «He wasn’t a designer» when I first asked his opinion on a back-​splash! Then as if it couldn’t get any worse, they start shutting off all the lights, WHILE WE WERE STILL THERE… most of the employees huddled by the door in their coats ready to go. WOW!!! So RUDE. Horrible horrible service. I have never heard of people in business turning down an order. Guess they don’t care about small orders and only care about mega projects. And on top of all this, the prices weren’t even that amazing. Tile World should be called RUDE WORLD.

I am an interior designer specializing in kitchen and bath design and renovation. I have used this place several times for my clients. I mostly agree with the other reviews regarding the pros and cons of the place from the regular customer’s point of view. Yes, they do have a great selection of tiles although it’s not the place to find anything exquisite. And yes, I had once a problem with the wrong tiles in the box, and I have watched other clients having arguments with the staff every time I am there. But I also had good experience with them when they did their best to arrange fast delivery of tiles from NJ warehouse for my client when we needed it. I was only dealing with the owner of the business, and he was quite nice (as much as someone profiting from the volume rather than the image of his business can be). So, do NOT expect any personal approach or enthusiastic help when you go there. Help yourself and be as prepared, specific and articulate as possible. Good luck!

Wonderful selection, but really bad customer service. They are nice when you are spending, but their after service is horrible. And even if they sent you the wrong product, they will not honor it and place the blame on you. I spent over 16K here and regret it everyday. Buyer beware and do not buy from Tile World. There are tons of great places in the same area with better pricing and superior customer service. I will never buy here again.

Wow… this place has a huge selection of tiles for kitchen, bath, the whole house. The prices are ok, but they have an expansive selection of tiles. They also have kitchen cabinets in their lower level. The service is not bad, but could be better.

My husband and I stopped by to look at their showroom for kitchen. We had bought tiles 3 years ago for bathroom renovation and we were pretty much in satisfactory in terms of quality and customer service. This time we bought a house and need a new kitchen asap. One of floor sales people brought us to the so called «manager» or so in kitchen area saying she would help us. She was on the phone so we waited. However when she hung up on the phone, the first word out of her mouth was «what is it?» in korean asking the sales person about us. Yes, we didn’t make the appointment but it was not appropriate with that attitute in front of the customer pretending she has not seen us or we were invisible. Would she be like that if it was her own business? She needs to go back to school to learn how to care the customers first before designing kitchen or whatever. I didn’t expect any top quality customer service in that area but it was worse than my expectation.

They are called Tile World… but really should be called Unhelpful World…
They do have as large of a selection as Swan Tiles, BUT they also treat their customers like Poop… Literally, if you want to be helped here you need to make it rain on them, and I’m not talking water folks, like you should be throwing $ 100 bills at these people just to get prices on tiles here…
I should’ve come here in my rich people clothing, cuz my normal wares got me Sheit…

If I could, I would give no star at all for this place.
The sales lady, Angela, we encountered is just giving us a hell of time for our kitchen renovation project.
Her bad attitudes, her lack of knowledge and her mistakes cost us about $ 1,000 over budget and a serious delay.
Their prices aren’t better. Their products aren’t better.
Three words for all readers — DO NOT GO!