Avis

BEWARE, they will charge you msic fees and send you out in a rental car with only 3000 miles on it that breaks down in San Jose. The San Jose Avis exchanged the car but the person they sent was verrrrrry rude. When we didn’t get our belongings out of the car during my grandson’s 4^th birthday party the San Jose Avis guy threw our belongings on the ground and was quite rude in attitude. they charged us for insurance which we declined because we have car rental insurance through our american express. card automatically when we rent a car. We went through costco travel, were quoted 81.08, and this avis location charged us 193.10. Scott at the Folsom location has been helpful in getting us 84.34 refunded but we still paid 27.08 over and above what we were quoted in misc fees.
We rent from Budget typically and have never ever had a car break down on us or been charged anything other than what we were quoted.
The only reason we chose Avis was that it was a convenient location. In hindsight the 8 miles to Budget would have been well worth the «inconvenience».
Never again will I use this Avis location or Avis period. Sticking with Budget.

If you’ve seen my other posts you’ll know 4 is as high as I go unless my hair blows away from the amazing experience… (5 is like playing golf at pebble beach).
I rent from avis for business no less than 10 times a year and the one time I needed them for personal reasons I chose this local Avis branch.
Its located in the Dodge dealership in a small corner, but who cares. The guy running the desk was likely the entrepreneur running the local market.
+service was great. The guy was super nice
+I got a car that got me from a to b safely, reliably, and was clean and brand new
+the price and availability were perfect for me
I will go back anytime I have a need around here.

I have been coming here for a few years and have always loved their service and knew what to expect with reservations and rentals.
I showed up for my reservation on June 27^th at 5:00 PM. I was stressed because I had planned a huge trip with my family to see my grandfather in AZ who was dying and this would be the last time I would be able to see him, but I remained cheerful with the front desk lady. She was pretty rude to me when I pulled out a prepaid card to pay and basically said they don’t accept «those kind» of cards. Okay fine, I use it as a DD card and can transfer it shortly to my bank account. Then I was told that I would need to provide a $ 300 deposit to take the car. I planned a trip to drive because my family and I were really tight on cash and needed to see our family member before his death, so a flying wasn’t an option for us at the time. Anyways, I was not informed of this and I have never had to leave one before, but the woman was completely unhelpful, didn’t have any options for me, and just stood there looking at me like «what do you want?»; So, I just walked out and left.
An hour before I was supposed to go pick up my uncle and mom and head to AZ, I now realize I have no rental car for the trip.
I ended up taking my car that has expired registration (They expired in May and I had put it off so I could go see my grandfather) and ended up getting a $ 100 ticket along the way for expired tags. I don’t blame them for that, but I really wish I had known about the deposit so I could have planned accordingly.
Frankly, I have always gone here for trip rentals, but after this experience, I will be taking my business elsewhere. I left feeling embarrassed, stressed, and completely helpless at a time that was already an emotionally difficult time for me. I rarely leave bad reviews for companies, but it is nearly a week later and I still can’t shake the experience I had with Avis.
Thank you for reading.

My reservation was for 1 week at $ 201 and change. I brought the car in a day early and the guy hands me a receipt without explain the charges. $ 347! He charged me more for bringing in the car early plus $ 37 for gas even though I brought it back at the same amount I left with (¾ tank). The guy working that Sunday (⁶⁄₁₇) said, «The computer does it automatically. It’s my job to check in the cars». It took a lengthy phone call to their 800-​number to get amount on my reservation charged to my card.
Be very careful when renting from this location.

The manager here, Scott, really takes care of the customers. One time I booked a car rental through Avis’s website. The website allowed booking a car rental which had a return date on July 4^th, but a few days before the car rental, I called this Avis location to confirm the reservation. It turned out that the website just did not have this information, and that this location would be closed on that day. Scott allowed the car to be returned the following day, free of charge. I’ve reserved rental cars at this location multiple times because of the great service that I get. The workers here alway follow up with what they say, and make sure the customers have a great experience.

Each time I go they get better!
Have been renting a standard size auto roughly 2 times per month and Scott and Sara are consistently taking care of my transportation needs.
Don’t take my word for it…
O