Twist it Top it

Love this place, but they recently changed their store hours. They now close at 9 PM. It is currently 8:25 PM and I just went up to get some. They are closed. This is not the first or second or even third time this has happened. Why bother posting times if you don’t stick to it?

Glad the staff decided to open on the second Saturday I tried at mid-​day, but the lack of business may explain the very stiff handles. All flavors but peanut butter were pretty awful.
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Just had to add my review to all the other negative ones that will eventually put this place out of business. We live a few blocks away but definitely won’t throw away any more money at this lousy establishment, all because of the rude staff. The staff in general are useless and unfriendly, but one woman in particular (older woman with glasses, dark hair and a raspy voice) is just… ew. I just can’t articulate a better word than that. She didn’t once say hello to us, the only patrons in the place — so you think they’d be thrilled to have a customer. But as we got comfortable to sit down she stared me down with a grimace while I was positioning my baby’s stroller by the table to give her a bite. I tried to ignore her glaring eyes. Then she finally spoke and rudely told me to move the stroller out of the way. Now I was about to, but was just quickly giving my daughter a bite first. Besides, there was not one single customer in the place besides us so I had some time before I would be in anyone’s way. Then, while we ate our mediocre yogurt, she yapped on and on to the other countergirl about her pathetic life, with curse words too. It was such a turnoff to hear this loud raspy voice ranting away while trying to enjoy our yogurt. Wouldn’t go back if they paid me.

This place is adorable. Its clean. The ice cream, ices and yogurt are yummy. The girls are friendly and always greet me with huge smiles. Its a happy place that I enjoy going to on the weekends. Keep up the good work ladies!

5 stars! Best froyo in the area. This place has over 50 toppings along with soft serve icecream, uncle louie gees icecream and italian ices. The employees are very friendly and the place is always clean.

Late night frozen yogurt is just the thing to hit my sweet tooth — but this place is defiantly not my first choice, but is convenient — and is not Carvel.
I went last night to Twist it Top it, the yogurt is good… but the girls behind the counter look miserable. When we walked in, they were on their cell phones and looked half asleep. Only when we got up to pay, they only voice we heard was how much our total came to.
The customer service is really lacking in this place, and just very rude…

I have been a Twist it Top it customer since they opened 2 years ago. Great frozen yogurt, great topping selection. It is also very clean.
Recently I was at a local restaurant in Metropolitan Avenue with friends and we decided to go to Twist it Top it for dessert. The website and the door said that they close at 11 pm. It was currently 10:20 and we walked in. This was a Rangers playoff night so we walked in and joked about them not having the Rangers on. The woman who works their rolled her eyes and said «No I don’t have the Rangers on, I close in 5 minutes.» We simply asked «11:00, right?» and she responded extremely rudely with «I don’t close at 11:00.» We walked out saying we didn’t need to spend our money there.
I don’t want to come back to this store because of the rude customer service. I’ve read many reviews stating that other people have had an experience similar to mine. If the store hours have changes– you should really post new store hours. I also know that many Forest Hills customers have dealt with this extremely rude employee and won’t go back (especially if they see she is working).
Twist it Top it– you are losing customers because people are unhappy with your customer service. This was not a problem when you first opened…

2 because I like the yogurt.
But if I could I would give it nothing since the girl behind the counter was so rude. I asked what kind of ice there was and I got the nastiest face. I will go to Ralph’s instead next time.

HORRIBLE! They close at 11 i was there at 10:31 and they closed the door saying no we’re closed after I had just been on the bus making the trip to get there and wasted 2.75. To the white girl who looked at your coworker and rudely said no don’t open, I really hope you do a good job cleaning the floor and make it sparkle.

Went all the way to this place, and was so excited to eat some delicious Froyo only to get there and be rudely ignored by the employees. The store closed 30 minutes early even though Unilocal and their front door said otherwise. I signaled to the employees «asking why is it closed already» and they pretended to ignore me and refuse to open up. I was completely dissatisfied with their false advertising online and on the store door. Never going back again. As a Customer Service Manager this was an absolutely bad experience.

Twist it Top it always has a great selection of Froyo Choices. I have been there over 5 times and the experience is always great. It is bright & clean with a friendly staff. Seating is available to enjoy it there as well. The toppings are always fresh and there is plenty to choose from. My favorite flavors are Nutella and Peanut butter. I recommend this store to anyone who has had froyo or 1^st timers. It will never disappoint. Being open until 11pm is also another attribute I like.

This place is official, more toppings and choices than most places and better tasting as well.

Best Fro-​yo shop in the area. Nice selection of flavors, I like the salted caramel and the pistachio. Excellent variety of toppings, including great fresh fruit (raspberries!). Especially like the hot fudge and the self serve whipped cream. Plenty of seating to relax and enjoy your treat, and the place is always very clean.
My only complaint is that the yogurt and toppings are so enticing that I can never manage to spend less than $ 5 on my yogurt sundae.

It is a shame but I give them 1 Star… as their product is great but their employees are lousy. Posted store hours clearly indicated closing tonight was st midnight. but at 10:30pm the door was locked and the employee was ignoring my knocking on the door. she then went into the back to further ignore me and other customers. Sadly this is not a one off time as this seems to be the case many Saturday nights. When you report this to the manager he claims that it was an unusual occurrence. Wrong!

Great froyo closer to home then Howard BEACH also one in Ridgewood Fresh Pond Rd. Great service as someone is offering u a taste as soon as you walk in. I tried the caramel & cinnamon wow the women recommended these flavors together was she right. I will become a regular here .Keep up the good work.

4 star average?!
I have been wanting to try this place for quite a while and now the weather’s warming up so off to Twist it Top it we went!
Samples here are locked down like Fort Knox. I never sample and leave but this place made me want to. They send an employee out to make you a sample (this could be because the machines are tough to use — more on that later). But you have to keep asking for different flavors. I felt bad asking just for 2 samples!
I never sample the Plain because that’s always good… or is it? Not here, it’s just weird. Its not tart and not sweet, just weird. The Salted Caramel was good and so was the White Chocolate Macadamia (think good humor almond bar). But the Pistachio and Plain were subpar.
The machines… you pull the handle down HARD to get it started and when you let go, it release a quick 4 inch pump of yogurt into your dish, WOW so shady. At least they tare the cup weight here…

If you want something lighter, or if Eddie’s is too crowded, then there is finally a great option on Metropolitan.
This place is just as good, if not better, than the major chain places. They have 14 great flavors, such as Peanut Butter, Cookies & Cream, Cake Batter, and the usual good sweet stuff you’d expect, as well as some you don’t typically see, like Milky Way.
They also have a ton of toppings, with most in the usual toppings bar format, as well as several more in containers that you can shake onto your yogurt.
The staff was very friendly and willing to give out plenty of samples, which is key for the self serve places. I will definitely be stopping here for dessert any time I happen to be in the area from now on.

Twist It! Top It! Bop It? wait, no, that was a terrible toy from the 90s…
while the Queens Bully /​Austin Street scene is drowning in a zillion froyo and ice cream places, the selection for cold sweet treats further south is a little more sparse. Eddy’s is always packed; Carvel is always empty; La Dolce bakery is decent for their gelato, but closes early on weekend nights. thus, on our occasional weekend night walks, we end up at Twist It Top It.
unlike the big chain froyo places, there isn’t that odd chemical taste to the froyo here. it’s serve-​yourself, and they are always glad to let you try samples of the flavors. Nutella, cookies-​and-​cream, cake dough, and pistachio are my favorites, but so far everything I’ve tried (read: everything but coconut) has been great.
the toppings bar is pretty decadent here. all sorts of candies (broken up Twix, Reeses, Kit Kats, etc), chopped up cookies and cakes, mini pretzels, mini boba, granola, nuts, mochi, fresh fruit, even cereal and various syrups! holy flavor combinations, Batman!
the prices here are by weight, and it’s not that expensive. they have a rewards card that you can earn points on each time. the staff are friendly.
the interior of this place is modern, clean, and comfortable. it’s usually busy on weekend nights but not hectic, they’re open quite late, and they even have outdoor seats when it’s nice out.
I generally try to stay clear of The Summertime Froyo Invasion, but this is a welcome addition to the usually-​sleepy Metropolitan Avenue scene, and I’m hoping it sticks around!

A while ago we stopped over at the Howard Beach location. We were on our way home from Jersey and had my pup with us. Not only was the yogurt amazing, but the owner actually came outside with a cup full of water for my puppy! So sweet!
Anyways, on to this one… My boyfriend and I had gone to dinner in the area and wanted something sweet and I got almost giddy at the realization that a Twist it, Top it had opened up! I got the Nutella and Peanut Butter flavors and my boyfriend got Cake Batter and Cookies and Cream. All flavors were deliciously smooth and creamy. Out of all of the froyo places I’ve tried, this is hands down the absolute best. Now all they need to do is open one up in northern Queens and I’ll basically be living there!

Finally a fro yo place near by! I’ve been to the other Twist It Top It location in Howard Beach, so I was so excited when I saw the sign go up. A vibrant and modern spot to grab something sweet and hang out for awhile. There are about 15 flavors of fro yo available and tons of toppings to choose from. Everything from fresh fruit to nuts to cereal to rainbow cookies. It’s creamy and delicious and it opened just in time for the warm weather.
Staff was friendly and quick. They also have a rewards card, so be sure to sign up for one towards some free frozen yogurt.