Napoli’s

I’ve been here once before and the food is decent, but my mother and my daughter go often. What stands out to me is the way they treat my family. I send my mother and my 3 year old out together when I need some time to get things done. My mother has severe osteoarthritis and has a hard time walking. They get the door for her and they take care of my daughter by getting her in and out of her high chair. They go above and beyond to help them and that is what sets this place apart from everywhere else. Thank you, Napoli’s for being so kind.

The food is yummy but the service is lame. We sat with empty plates ready for our check for at least 8 minutes. A busboy pushed a chair into my legs and then he bumped into the chair I was sitting in. He didn’t notice or bother to notice either thing. The calamari was over cooked and rubbery. My water glass was empty for about 15 minutes.
They seriously need to better train their waitstaff.

Ingredients in food completely different than what’s on menu and sub par ingredients.

The pizza and pastas are good. The alfredo is a little runny. The bread is good. The service is a little lacking. The waiters seem to be preoccupied and refills are hard to come by. Still, if you want Italian in Forney, now the Fredos is closed, this is it (unless you consider Pizza Hut Italian). Go for lunch but skip the dinner rush. At lunch time the place is usually empty so the service is a bit better.

My husband and I are frequent visitors to Napoli’s. We come back because of the food, definitely NOT the service. We literally just walked out after sitting for 10 minutes without even being acknowledged. Seriously didn’t even get drinks, and we were walked past no less than 3 times. This has happened before on a weeknight, but we’ve never walked out before. Weeknight service SUCKS. I’m pregnant, and we had our 2 year old with us. We weren’t going to sit there just to be ignored. No one even noticed that we left.

Chicken parm is very good as is the sweet tea. My son is enjoying his meal, the matricianas (?) as well, and he’s a pretty serious critic (for an 11 year old). :-)

Dined in this time. 1^st thing I noticed was that they did not have a hostess. Badly needed on a busy Friday night. People kept walking in and looking around awkwardly, not sure if they were supposed to seat themselves or not. Food was good but not
husband really enjoyed his lasagna but the garlic rolls were burnt. Our server was pretty good –he was a young blonde kid. it was his first day on the job and he was was very friendly and hardworking.

Today probably wasn’t the best of days for this establishment. We didn’t have to wait long for menus or drinks, but after we ordered our main course it took about 30 minutes for it to come out and it wasn’t busy by any means. Usually the wait wouldn’t have bothered me but when my baked ziti came out it tasted horribly soured. I made the person dining with me try as well and he couldn’t even swallow it. Luckily we got this taken off our ticket but I didn’t want to order anything else. I probably will not be coming back, ever.

This place is not that great. Service is so-​so and the food is hit or miss. It’s so hard to find a really good place I have had both the chicken Alfredo and lasagna. Both were marginal. Home made with crap ingredients. Come on step it up. Been here twice won’t be back until I see a change in reviews.

More impressed. Service on point. The tea was good. Sweet and unsweet both good. Stromboli stuffed full of meat and cheese. Three stars is for runny Alfredo sauce and marinara. Still need more garlic on rolls. But we are leaving full and happy.

We are new to town and were excited to see this place open. The dream stopped there. We did a pickup for pizza here one day. I have had better cardboard pizza at school or from a 7 – 11. We decided to give them another shot the day before Valentine’s Day. We will NEVER come here again. Poor service. Poor management. No clue. Waitresses were not trained well, bus boys taking drink and food orders and delivering them regularly. Another Forney failure. Some like Cristina’s and Crumbzz’s are getting it done it appears and others are like this and Alfredo’s — well, you can only serve the foolish and family for only so long. Bottom line — we won’t be back.

I’ve always had a great experience here. At both locations. Went in early to the new one, 630 on a Friday and the place was full. Got a table right away and had a great server. Food was awesome! Can’t go wrong with the meat lasagna!!!

First time here since they moved, not the same, won’t be back. Wait staff dropped silverware on floor & continued to wrap for the next person!!! Yuck

Food was great, I really loved the tortellini and the pizza is authentic and fresh. Ambience is really good and the service is always attentive! Overall great place to eat Italian food.

Think they forgot to move their service with them to the new location.
We used to be regulars when they were in downtown. After two different visits, one on a Friday and one on a Monday, don’t think we’ll visit very often.
Service has been notably poor. Had to wait 20 minutes to get our drinks. Salads were forgotten, both times. Food came out staggered (last dish came almost 25 minutes after first dish on first visit and about 10 minutes on second visit).
New location has completely different feel than old location. No longer really a place for a semi-​quiet dinner. Much louder and more «chainish».
As far as quality of food, it’s the same quality as their old location, just the service to get that food is very poor.
Don’t see how they’ll last if they don’t get this fixed.

Food was good– service was HORRIBLE. We had at least 3 different people wait our table because they were making waiters take phone orders too. If its that busy hire a girl to run the phones! We had to ask multiple times for the bread they bring out before meal, and our salads were horribly small, even for an appetizer. Our entrée’s were fine. (the only reason they got 2 stars) 30 min after we were finished eating we had to chase a manager down to try and get our check, then HE ordered our food again instead!
Youre much better off at a chain like olive garden if this is what «family owned italian» food is like. I can cook great food so eating out is all about the «experience» for me — and napolis failed miserably there

What a let down! Food was mediocre, service was AWFUL & slow. Busboys were picking up everyone’s slack though & were the best part of our dinner. It took us about 15 min for us to get our drinks & could order. The marinara that came out with the bread & cheese sticks was ice cold. We ordered the small pepperoni pizza, pasta combo & a side of meatballs. We waited about 30+ min for our food. Pizza came out 5 min before everything else. Pasta combo was ok. Meatballs tasted like basic frozen meatballs. The waiters were no help, we had to ask the bus boys if we needed refills or anything. Some of the worst service we’ve ever had.