Furniture Row

My boyfriend and I visited three Furniture Row stores on 12÷10÷13. We bought a mattress from Denver Mattress, a bed frame, table and chairs, and entertainment center from Oak Express, and two chairs and a rug from Sofa Mart. We coordinated with all three of these stores to ensure that they knew we were ordering items from all of them so they could be delivered on the same day. The sales representative from Sofa Mart (I believe his name was Josh) informed us that unfortunately one of the chairs we wanted was out of stock and wouldn’t be able to be delivered until mid January, but they would call us as soon as they arrived. We scheduled delivery for 12÷21÷13, the day we moved into our new apartment. Here’s where our experience went downhill.
Our «Guaranteed» delivery window came and went. About 5 minutes after the deliver was late we heard from the delivery driver saying they would be late. Well this is obvious and pretty unprofessional to keep us waiting and not informing us until AFTER they are already late. When they finally do arrive almost and hour past their «Guaranteed» delivery window they don’t have all of our stuff. The only items that arrived were what we ordered from Oak Express leaving us without a mattress for the evening and forcing us to stay in a hotel. This, as you can imagine is infuriating. We spent over $ 3,000 with this company and now not only is the delivery late, but it is incomplete. We call Chris at Denver Mattress and somehow he entered the wrong delivery date. A new delivery can’t be made until the following day. At Sofa Mart the representative doesn’t know how his items weren’t loaded, must have been an oversight. Extremely frustrating since we were very clear in telling each of these stores that we were ordering from the others and to make sure they coordinated so there were no issues in delivery.
Chris offered us a $ 200 store credit as a way of apologizing for forcing us into a hotel for the night. Hardly commensurate with the troubles we received.
Fast forward to now, Feb. 16, 2014. It is halfway into February and I never received a call saying our chair was in stock. I finally call them myself, and they act as though it’s no big deal. «Oh, I think they were just delivered today, that’s why we didn’t call.» This is UNACCEPTABLE. First of all I highly doubt the chair just so happens to be delivered the day I call inquiring about it and I don’t appreciate being lied to. Secondly, if we go with the assumption that the chairs were in fact delivered today, then when they knew the order would be delayed past mid January as previously stated why didn’t they call to confirm with me? I am beyond disappointed with the professionalism of this staff. This has been by far the worst experience I have ever had buying furniture.