Sofa Mart

Bought a couch and chair set and a bench. Perfect color, size etc. From Flexsteel. However when the couch was delivered it was broken. The chair didn’t come but was given to another customer who has been waiting longer than me. I refused the bench because it couldn’t be made stable, the couch I can keep till it’s replaced. The lady at the store reordered the sofa and the chair tonight. Let you know in a month.

I highly recommend staying away from this place. The first thing that turned me off from this store was the smell of must and cigarettes right when you walk in. One of the employees came over to talk to us and my boyfriend asked him a few questions about what the couch frames are made of and such. We noticed their price tags have a «200% guarantee of the cheapest prices around» so we asked why the same couch was half the price next door at American Furniture Warehouse. He said some things about quality and tried to sell us some bull***t. My boyfriend called him out on it and he stumbled over some words to try to save face, but it didn’t work.
Here’s where it gets good though…
I asked what their warranty is like and he said it’s 7 years and they guarantee a great warranty. I told him we were just at LaZboy too and the woman there guaranteed us a lifetime warranty on the couch frame which was included in the couch price and we could purchase a lifetime warranty on the fabric for under $ 100 even a rip or spill was our fault. The guy at Sofa Mart retorts with «Well that’s where they get you, Colorado law only allows lifetime warranties to be 7 years.» I thought wow that lady at LaZboy really tried to screw us over. We left and went right back to LaZboy and asked the lady about what the guy at Sofa Mart said. She had no problem giving us a full copy of the warranty in black and white and lifetime means lifetime! The guy, once again, was full of crap. So then, I googled what he had said, and there IS NO SUCH LAW.
I will tell everybody to steer clear of here!

This place was incredibly disappointing. Zero stars if at all possible or if there such thing as negative stars this place deserves it. Our couch was super late getting delivered to us as well as the couch had several defects once it arrived. Ordered a new couch and of course its late again. DO NOT BUY FROM HERE.

I cannot believe this place! It’s no wonder they are not the top furniture sales in colorado. I purchased a couch and chair set, which was one week late being delivered to begin with, so it took 3 weeks to get to my house. 2 weeks later I decided it was to shiny for leather and not that great of quality. I contacted them about their return policy, and what did they tell me? They basically have no return policy, and that we waited to long!!! They were the ones that took 3 weeks to deliver… I am extremely disappointed in the quality and customer service of sofa Mart. I will not be purchasing again, nor will I encourage any of my friends or family to do so either. The «customer is always right» is my business ethics and in this economy I would suggest they take note also.