Cold Stone Creamery

We have been coming here since my first daughter was born 8 years ago. We got her first birthday cake here and have been a frequent customer ever since. We love this place! We can’t get enough! They truly have the best ice cream we’ve ever had and the staff is so friendly and helpful!

I like this location. Very convenient and perfect to stop when returning from the beach on the 17^th Causeway. I’m a big fan of ice cream, in particular Italian gelato. I’m not a huge fan of chains but I feel that this Cold Stone may be one of the exceptions – the staff is young and friendly and try their best to please you. The ice cream is yummy and I like the front tables – good place to sit outside. It’s small but does the job and near other places to double dip and do errands. I don’t give many places 5 stars cause 5 stars equals out-​of-​this-​world good. But consistent quality, friendliness, good amenities and prime location gives this place a solid 4 out of 5.

I love Cold Stone, so I was excited to treat my kiddos to a waffle bowl, which I had a coupon for. If I bought one at full price, I was to get one free. Sweet deal, right? Until, the owner herself decided to not only refuse to honor this coupon, but rudely conduct herself. Aside from being extremely embarrassed and disappointed, I left without ice cream! I would not recommend this location.

Meh.
What I ordered was right off the board. A heaping serving of peanut butter awesomeness.
What I received was a pathetic serving… I couldn’t even find the ingredients.
At least it was a $ 9 ice cream cone.

Great ice cream! We had no trouble finding parking and the employees weren’t rude like many of the other reviews suggest. We did go on a Monday night so that might be why. Our kids enjoyed it and we sat inside at the bar top… it’s nice that the stools adjust. our kids are 3 and 2 so they need to be high up to reach the table top. Nice sweet spot to stop at after leaving Funderdome!!!

Ice cream with attitude. Told us they didn’t have chocolate but later pulled some from in back. Then wouldn’t make a shake. These workers definitely don’t like their job.

If you take your health serious avoid this location. This is what we witnessed right in front of us while we were waiting in line:
Girl orders ice cream. Employee starts making the ice cream on the cold stone. Ice cream is ready and given to the girl that ordered. While the girl starts eating from her ice cream she apparently doesn’t like it.
What happens after that is shocking. She gives back her ice cream cup to the employee that made it who then turns her ice cream (where she just took a few bites from) upside down again on the same cold stone where everybodies ice cream is made on, adds some extra toppings to it and mixes it into a new ice cream ball.
So now we have the same cold stone where other people’s ice cream supposed to be made on potentially contaminated by ice cream containing bacteria from human spit (since the girl already ate from her ice cream). Absolutely unacceptable, disgusting and a serious health hazard.

This is the worst cold stone location ever. We have a shake at least once a week and this was our first trip to this location. The milkshake tasted like milk i.e. thin and watery. The manager told me that if I wanted a thicker shake then they would have to remix and charge me for extra Oreos. Poor service. At least I got a refund.

Our family loves cold stone creamery birthday cakes. Our favorite is the coffee and vanilla mixed with health bar and caramel with vanilla cake.
The best reason to do business with the 17^th St ft lauderdale location is the outstanding service. Tara decorates cakes beautifully. Fatima even called to see how everyone liked the cake. It was the hit of the party.

Ordered 2 medium sized cups. One had Heath bars pieces and one had brownie. Total = $ 14.39!!! Are you fking kidding me? I can understand if this was the best ice cream on the planet, but it’s mediocre at best. Never again.

Went for some ice cream… while always yummy, what a shame no one behind the counter was smiling or looking like they were enjoying a busy Saturday night.

Our family was in Florida for a short trip. After reminding ourselves everyday till a week before, we forgot that it’s our parents’ wedding anniversary the night before. So, it was a last minute attempt to get a cake for our parents’ wedding anniversary and surprise them at midnight. It was 10:15 pm and we found Cold Stone nearby and open! … though a 25 minute drive from our hotel.
The lady at the counter was very helpful. We ordered a small ice cream cake, which was delicious. She went out of the way to add some ice in the bag so the ice cream stayed cool as we headed back to the hotel. We bought some candles, and as we left, remembered, we did not have any matchsticks/​lighter in our hotel room. She just gave out the lighter for free. Just wanted to say thanks again through this review for the wonderful service!
Visited: 5^th May, 2014

I love Cold Stone… though I slightly miss the days of their annoying singing when they got tips… and yes this has made me stop tipping (plus who has cash these days anyways?).
This location is the closest to my house and seems to be along my route home from several of my favorite restaurants. And yes, most of the time I’ve already had dessert, but who can resist Cold Stone as a second dessert round lol.
This location only gets three stars because a) the staff is borderline rude/​miserable b) the parking sucks and it’s often hard to find a spot and c) there is pretty much no outdoor seating that isn’t already being commandeered by patrons of the next door establishment. HELLO! It’s hard for me to drive and eat ice cream! and I can’t eat ice cream sitting inside your freezing cold establishment.
Anyways… the ice cream is still solid, I don’t do any of those crazy combinations they’ve planned out — I keep it simple with cheesecake, raspberries in a waffle cone. I’ll sample some of the new flavors when I’m there, but it always ends up that cheesecake is the flavor that can’t be topped… or rather outdone, as all of the flavors here can be «topped» ;)

Can’t really go wrong here as it’s ice cream but I ordered a dish and the girl corrected me that I was ordering «a bowl» haha

This place was the worst. I got their «gotta have it» size of one of their signature ice cream blends. The guy only mixed in one Reese’s cup and less than a table spoon of peanut putter. Super skimpy…

Doesn’t even matter if I love or hate ice cream… I just know I HATE THIS Cold Stone location ! ! !
I drove down to the Fort Lauderdale area to take a bike ride around town; and in no time I racked up 15 miles. The sun was bright and hot and all that cardio meant one thing… I was in need of something refreshing. We alluded the many Ft Lauderdale beer spots and decided to treat ourselves to a frozen treat.
We all know the routine at Cold Stone (just like Marble Slab)… pick your toppings and mix into your ice cream on a cold slab of marble/​stone. It’s not all that unique (as Dairy Queen has been doing something similar with Blizzards for decades) but it is a delicious reward nonetheless.
What’s not part of the typical routine is the RUDE STAFF… We’re paying customers so that alone makes it imperative to treat us with at least minimal respect if you want repeat business.
From the moment we came in, an older woman (assumed to be owner or manger) was yapping on the phone loud; even if it was a business related call she should have taken the call into the back room or outside since she was quite loud (and in a foreign tongue). The younger girl was ice cold… no hello, no thank you… even our easy questions about «specials» posted or menu choices were answered in quick, simple quips. no explanations, no emotion, really disturbing (and it wasn’t in a «she might just be shy» kinda way). She was just a job-​hating mean-​girl.
We asked about a posted special that included bottled water (remember we are hot and can really use some water too)… turns out you had to order something that we didn’t get so we asked for a couple tap waters… she hesitated and acted like she was being put out; as if we were wasting her time. Keep in mind, there are no other customers (Gee, I wonder why).
* * * She handed us the cups of water… we said «THANKS»… she just walked away
We ate our ice cream and before leaving we decided to ask for more water (HOW DARE US, RIGHT?)… What shouldn’t be a big deal, is again making us feel like we are taking time away from her standing around doing nothing. And again, the «EXACT» same scene was repeated…
* * * She handed us the cups of water… we said «THANKS»… she just walked away

Open late! Icecream was better than the service…

A friend and I visited the store to use our «The Ultimate Indulgence Coupons» for a free Love It size Creation with a plain waffle cone or bowl. It has been awhile since I have visited any Coldstone but I was surprised when Adam seemed unfamiliar with the coupons from your company. If that was not embarrassing enough he had to call a manager on the phone. Tahira I think is who he spoke to. Adam then tells us that they can not accept the coupons. I was made to fill as though the coupons were somehow fake or shady. I was beyond embarrassed and will never visit one of your stores again.

We love Coldstone, but the lady that owns this one is an annoying micromanager thats always manages to sour our ice cream experience. They also skimp on everything– even the ice cream cups seems smaller to me than other Coldstones. No doubt its because the manager is so cheap. The employees there are miserable, and when we tipped them because we felt bad they had such an awful and rude manager, they didn’t even sing.

Very helpful staff and very clean! Great chocolate shakes as well.