E-Z Rent A Car

The pick up process was fine, the staff was friendly but not professional. But what really makes me mad is that I verbally declined extra insurance. We definitely talked about it and the Agent, David, added Supplemental Liability Insurance anyway.

I made the mistake of posting this on the EZ Car Rental instead of Advantage.
Let me say that my experience at Advantage was the worst I have ever had (4÷21÷16−4÷25÷16)
I am so disgusted with my rental car from Advantage rent a car from the Ft. Lauderdale airport.
The man who rented me the car was very nice and friendly however the car was horrid!
First off, he told me he would give me the best car they have in that class. Brand new. Umm, LIES! It was 7am. All cars were there. He could have given me any other car!!! Why they put me in this one, I have no idea!!! They should be ashamed for renting this car at all in this condition!!!
This car was filthy inside! See attached photos. All seats were stained. There was gross sticky grimey stuff in the console and crumbs everywhere.
There was also supposed to be a full tank of gas, BUT less than 3 minutes after pulling out of the terminal, the gas tank line went down a full notch! Again, see photo!
I am so disappointed, especially because I travel all of the time and am always renting cars. This was by far the worst one I have ever been in!!!

If I could give this company less than one star I would, because they honestly don’t deserve anything. I am so dissatisfied with this company.
I reserved what I thought would be a «compact» car on
through EZ rent-​a-​car. When I arrived there was a line of very dissatisfied customers, one who even yelled to us «If you haven’t prepaid, LEAVE!» I unfortunately prepaid for our car to reserve the compact one. When I got to the counter, the lady claims they have no more compact cars! My options were a mini van (clearly not compact) or a mustang (compact but an upgrade charge for $ 80) — which I might add they most likely use this tactic since it’s Florida and they know most people will choose the upcharge. I was very upset but chose the Mustang because that was the closest size to a compact car. When I arrived home I called the company to report my claim that I would like the $ 80 refund for the upcharge of the car since I had originally reserved a compact car which they didn’t have. The woman on the 800 number emailed the manager at the West Palm beach resort who was supposed to contact me directly. I never heard from him. I called the 800 number a week later and spoke to another woman who put me on hold and spoke directly to the manager at the site and said the $ 80 would be deposited back to my account the following day. I never saw the money. At that time I was given the direct number to the manager of West palm beach in case I never got the refund. As it turns out, I never got the refund. I called the West palm beach multiple times because no one was answering and finally reached a male worker. I asked to speak to a manager and he reported there wasn’t one available. He took my number and said the manager would call me back when he had time. I have never heard from this mysterious manager. So finally, I called customer service again at the 800 number. I spoke to a man who apparently was the «supervisor of customer service», he had a thick accent so I didn’t catch his name. He did however report there was no manager for me to talk to and he wouldn’t refund me the money. I explained that I pre-​paid for the compact car which wasn’t available and had to be upcharged $ 80 for the next smallest car. He continued to say that was my choice and did nothing to help my case. I am a very dissatisfied customer which didn’t seem to bother this so called supervisor. I would like my refund and I think they need to fix their company. They have the worst customer service I have ever dealt with. I have continued to get the run-​around with them and I will NEVER do business with them again.

First let me explain why I’m giving this a 1 star rating. It’s simple. I contracted a price for the car and when I returned the car, the total was $ 122.00 more. Since I didn’t have time to argue the bill, I submitted a complaint with AMEX and received a refund in less than a month. Now for the rental experience.
Yes EZ was a lot cheaper than the other rental cars probably because they keep their cars in a hotel parking lot away from the airport. The bus that takes you there and back operates frequently. That’s okay. The rental booth is inside the hotel. That’s okay. They try to upsell to a larger car and other extras. You have to continue to say no. That’s not okay. The cars are clearly high mileage and a bit ratty. Well, okay, they were cheaper than the other rental agencies. That’s okay. Make sure all the damages are stated on your paperwork… and there are plenty of dings and scratches on these cars. This is a perfect example of you get what you pay for.

ZERO STARS! Don’t give them a credit card. They will rob you. They charged my card twice for a cancelled reservation. When Amex back charged them and gave me credit, they charged my card again without my authorization! STAY AWAY FROM THIS AGENCY.

The agent was really helpful in making sure that we got this pass for those electronic tolls. Although it was really late, all the agents seemed very helpful to the visitors!
They upgraded our car from Camry to RAV4, which was awesome! For what seemed like a no-​named, scary rental company, EZ Rental Car company gave us a super clean, luxury looking car. Thanks!!!

RUN, don’t walk, RUN away from this place. DO NOT rent from them! The worst customer service I’ve ever seen. Not worth saving a few bucks. I will never rent from them again!

DO NOT rent from this place, they are the worst! If I could give then negative 5 stars I would.
We rented from them last year, should’ve learned our lesson, and about halfway through our trip the car got a flat tire. When we called to inform them of the problem & request a new car we were told we had to drive the car back to the airport to ‘trade it in.’ I’m sorry what?!? Drive a car with a flat tire on 95, yea that’s safe! Luckily we were able to put air in the tire & it held until we got to the airport.
This year we, stupidly, rented from them again. Well on Christmas Eve the car’s battery died in a restaurant parking lot down the street from a carnival we were taking our young children. When we we called to report the problem they couldn’t guarantee they could help us, essentially stranding us. We took an über up the street to the carnival & figured if worse came to worse we’d über back to where we were staying. While at the carnival my husband spent the entire time on the phone making no less than 50 phone calls. We were eventually passed off to the Miami Airport branch as we were closer to that airport. We clearly told them we were about ten minutes away & needed a heads up as to when our replacement car was on the way. Instead the relief called when he was at our car & we explained we needed time to leave the carnival, find a cab & get there (mind you this was almost 4 hours & 50+ phone calls later.) We were waiting for our cab when we were told the relief left. No one could guarantee anyone would return. When we told them we’ll just leave the car they said it would be on us if anything happened to the car, essentially leaving us @ their mercy as they had our credit card. We resumed calling, managers & any numbers we had. Our calls were ignored, sent directly to voicemail, & several times this one bitch picked up the phone & immediately hung up. We spent over an hour, after rushing our kids away from their cousins at a carnival, standing in front of a convenience store (my kids are 5 & 7). Finally 2 guys with jumper cables showed up, jumped the dead car, gave us the new rental, & drove off in the shitty car. This entire ordeal lasted over 5 hours forced us to cut a visit with family, we see once a year, short as well as force our kids to leave a carnival they were having a blast at so they could stand outside of a convenience store & wait for these clowns. We’ve made daily calls to corporate & cannot get ANYONE on the phone.
This company is a disgrace, stay away, you’re better off with a horse & buggy.

I would not reccomend this company. They all seem confused when I arrived and could not locate my reservation. Once I gave them my confirmation number they found it but the cost did not match. Stick to the name brand companies.

I had no issues with the car or the service… But be aware that they will hold a deposit for double of what you’ll pay, and you won’t get the refund back for up to 21 days!!!
I was also surprised by $ 100 worth of extra fees upon pickup (insurance, tolls) that wasn’t mentioned anywhere when I reserved the car.
I will not use this company again, because I can’t afford to have hundreds of dollars tied up like that.

After recommending E-​Z Rent previously, I’m not so sure still recommend them now. Perhaps something is going on at the Ft. Lauderdale location because in just the past couple months they have gone from 3 to 2 stars indicating how dissatisfied people are.
I know E-​Z Rent is generally cheaper than other national car rental chains, and I get that they have to cut costs somewhere, however the condition of the car and the employees refusal to swap it for another car was just unacceptable to me. This car REAKED of a mildew like smell so bad! It actually smelled like someone died in the car (especially in the trunk). Throughout my rental I tried keeping the windows open, and numerous different air fresheners, but nothing would fully take the smell away. At some point the floors and the trunk of this car must have been flooded with water because that is where the smell was the worst. The smell actually came off on backpacks and suitcases placed in the trunk and on the floor. Unacceptable.
Also, the tires of the car were exceptionally worn out (or bald) to the point where the wheels would often ‘peel out’ when first giving the car gas. I was legit scared while driving during the rain. This is dangerous!!! Finally, no one either at the Ft. Lauderdale office or Corporate Headquarters could give a clear answer as to whether you could use the ‘pay-​by-​plate’ system now on many Florida road ways. This is NOT Sun Pass, but should be able to be used since many roads literally have no cash or toll operators. They only response I could get from E-​Z Rent was to buy their Sun Pass for something like $ 9 a day plus the cost of tolls. Rip Off!
After this experience I doubt I will use E-​Z Rent again, and I certainly wouldn’t recommend them.

If I could give zero stars I would. DO NOT RENT FROM THEM! Rented us a car with 4 bald tires. One so bad it went flat the next day and AAA said they couldn’t believe how bad of shape the tires were in and how unsafe. 2 huge holes in the tire. Tried reaching someone at ez all day and was on hold for over FOUR HOURS. Got no where. They don’t care. Worst experience ever. They should not be in business.

I had a rough start but Carolina and Willie more than made up for it.

I flew into Ft. Lauderdale for the weekend. I pricelined these people and they said they would not honor that. The cost was supposed to be $ 88 and in the end my bill ended up being $ 357. This is the worst experience of my life. These people lie and cheat. Do not go with them!!! They also hung up on me and would not help me out.

STAY AWAY!!! They advertise $ 15 a day for the rental car, but somehow we managed to pay $ 46 a day. They are scam artists and very good at it. Although the employees are nice, they are trained to lie to you. We were told that we need to purchase their car insurance in order to rent the car, when later I found out that I had the full insurance I needed to rent their car without using their extra insurance. I’d suggest going to another reputable car rental company, even if the price is slightly higher. You’d probably end up still paying less and not be lied to.

Not impressed. They did get us the car we wanted for a good price. However, they bungled some logistics of having the car at the proper pick up location and cost us about 30 extra minutes waiting for them to get the car to us. Next time, I’ll probably pay more for reliable execution.

We rented a car from EZ at Fort Lauderdale airport and will never do that again. Go for big name even if they are slightly expensive. Two bad experiences in a row with cheap rentals.
Upon arrival, we had about 20 people in front of us and it took them a while to process.

This place is a joke. I feel bad for the employees that work here. Not enough staff to quickly turnover customers. If you’re here, it’s likely you just got off your flight. Save yourself the frustration and go somewhere else.
As far as the car we rented, it was a wreck. Looked like someone played bumper cars with it. Scratches and dings galore.

After being burned by another cut-​rate rental company, I am glad to report that E-​Z did not disappoint.
The car I reserved was available when i arrived. Check out and check in took less than 15 min each, car was clean enough and the employees were nice. The check-​out guy even took the time to show me the operation of the convertible top. No surprise charges or other issues. I’d use this company again.

After a month of calling, emailing and calling some more — I finally received my refund for a rental I had. That was AFTER, the front desk manager lied and said «The reason you didn’t get your refund is because you were late for your flight». She told me she reviewed the cameras and «Someone was at the desk, you were just late.» Which was later confirmed by the GM to be false information. The same representative failed to return several of my calls and was extremely rude when my father called in to get help. She hung up on him after he very calmly asked to speak to her supervisor. Although he confirmed she lied, he didn’t offer any kind of resolution to the situation that didn’t require me renting from them again. AGAIN?! I’m too terrified to give them any money.
From the GM on down to the customer service reps at the counter, all have conflicting stories as to why it was taking so long. Every time I’ve asked for a different, higher level manager I was stonewalled. I am so disturbed over the lack of service, I would rather pay double than ever rent from them again. They added rental insurance even though I already have it with Geico.
Do not rent with them. They do not care about serving the client once they get their money. Total disappointment.