Hertz Rent A Car

It was a great to pickup and leave a car. Had a trip

Hertz as a company provides hideous customer service. They refuse to do even the simplest things such as spit payments across credit cards. Make right errors in reservations.

Very efficient. We’re in the Hertz Gold Club and our car was waiting for us. Staff always polite and competent. Thank you.

I have always been pleased with Hertz, often paying extra over Budget and others, but this last experience has left me questioning why. The rate was actually lower than Budget this time but what has happened to Hertz? My first vehicle didn’t lock/​unlock and had other internal electrical issues and didn’t have a car seat despite paying in advance. When I complained the employee said «its brand new, nothing can possibly be wrong with it.» Of course a few seconds later, it was obvious that it was and he promised to find me another one. So now I am sent to walk to another employee who searches for another. Fortunately (I guess?) they had another Jeep Patriot. It had low mileage and at least worked. I was promised a mid-​size SUV with 29 mpg fuel economy or better. The 2016 Jeep Patriot FWD is rated 21 city/​28 highway and is a compact SUV– thus meeting none of the criteria listed. In real life, I had used a quarter tank by the time I made from the airport to my first destination (assuming the tank hadn’t been topped off…) Low and behold the transmission kept slipping and at one point the car just went into neutral (while still in drive) and I had to pull over, almost causing an accident. While it only did this once, the engine constantly made painful sounds and slipped gears unexpectedly throughout my rental. After just two days, I pulled into the return center to thankfully bid adieu to this sad excuse of a vehicle. As I pulled up in to the return area behind a Jeep Cherokee (which was clearly off and parked) I read a sign that said something about Gold members leaving the keys on the dash and not having to wait. Great, I thought– but suddenly a man started yelling out his window to move the vehicle– it was a Hertz employee. The Jeep was broken down and I needed to pull up further, it was explained. I guess I didn’t mind moving it up into another lane while avoiding other entering cars– I wasn’t blocking entry or anything mind you, I was about half way up the area. As I tried to walk away now, another employee told me to stop and wait. (I had a plane to catch mind you, I thought the whole point of Gold was I didn’t HAVE to wait) She proceeded to slowly scrutinize the car, checking for dents I guess? In any case she eventually says she will print my receipt. Finally, I leave, confused why I had such a bad experience. I have rented from the exact location before without issue. Mind you this was probably half a decade ago. Please get better or I will take my business elsewhere.

Great service from this terminal!
Car was in excellent condition, and aside from picking it up with only ⁵⁄₈ tank of fuel, a great experience! Hertz has my loyalty!!!

The real test of a car rental company is when things don’t go according to plan. We rented a car from Hertz at Ft. Lauderdale airport (FLL). We arrived the rental counter to see a long line and only a few agents. The wait of 40 minutes is inexcusable and Hertz should have known the number of customers due to arrive on this date/​time and had enough agents ready to service customers. This is Strike One. Our rental was filthy– Strike Two. The outside wasn’t washed and we found trash in the back seat. Even the lowest car rental company prides itself on giving customers a clean car. We voiced our displeasure to the Hertz woman manning the gate in the airport garage and she suggested we go back into the terminal and request another car. And wait another 30 – 40 minutes in Nile again? No thank you! Here is Strike Three. After dropping off the car I realized my expensive sunglasses were still in the front seat. I called the FLL location from the terminal immediately wanting to get an agent to secure my sunglasses. No luck, all I could do was leave a message. It’s been a week and my sunglasses are gone, pocketed by a Hertz employee. I have no hope they will be recovered even after filing a lost item claim. Run away from Hertz. Run fast and far and never ever rent a car here.
UPDATE– my sunglasses were never found confirming my theft suspicions by employees.

Great rental car company. I’ve used them all & Hertz continues to be the best!

Horrible horrible service if you can even call it a service! Avoid this Hertz location at any cost! After 2 unsuccessful phone calls with a rep and about a 45 min wait with one person servicing the line of about 10 people/​all the while gold members had 2 personnel literally scratching their balls/​, They did not have our reserved and prepaid car to our disposal and offered us a an «upgrade» which we were suppose to pay for double the price of our already prepaid reservation. Another 30 min later this issue was solved but the bitterness prevailed… Safe yourself the headache and run to another car rental!

Do not rent here! They will charge you for damage waiver no matter how many times you tell them you do not need it and make it impossible to correct. Horrible company!

There was no line but it still took me 30 minutes to get my car, while a «live telephone/​camera» agent tried to talk me into a whole array of things that cost extra money that I didn’t want. The agent also tried to charge me for something that I had not agreed to, by using unclear language to try and sneak it onto my bill!
I had pre booked via Hotwire and simply wanted to pick up the vehicle I had PREPAID for.
First she tried to see what «specials they had» which was basically a more expensive vehicle. After telling her «no» I just wanted the one I had already paid for, she then offered me another vehicle choice and it wasn’t clear if it would cost me extra. After I asked her directly, she admitted that yes this vehicle also would cost extra.
Once I finally convinced her that I really wanted the car I already booked, she then told me that the car came with GPS which is a great option. I said «ok», not really caring because I have a smartphone. She then tried to up-​sell me on insurance options and prepaid/​ripoff fuel charges, both of which were a hassle to tell her I didn’t want and were met by frowns from the agent.
When I got to the checkout screen, I saw a NINETY dollar charge to add GPS to the car. I guess she conveniently took my «ok» earlier to her GPS comment as an «ok» to charge me $ 90. She never made it clear there was an additional charge or that I was agreeing to pay extra, and I made it very clear several times that I had prepaid and just wanted the car I prebooked.
After having her take the GPS charge off of my bill, I finally got my car — which what do you know, came with free «NeverLost» GPS. The GPS was actually kind of bright and annoying and I wished it didn’t have it, but the people at the gate didn’t know how to remove it or turn it off.
At a later point in my trip, I misplaced my keys and tried to call the 800 number to ask what my options were. I waited on hold for 25 minutes and never got anyone on the phone. I ended up hanging up, and luckily found the keys later. But the customer service isn’t exactly great either.
The car itself was fine and I didn’t have trouble returning it, but the whole pickup experience left an awful taste in my mouth. I don’t mind there being up-​sell options, but the tele-​agent experience made me feel like they were just trying to trick me into agreeing to spend extra money rather than being straightforward and listening to what I wanted.

I had a great experience with hertz this trip as gold member. They were quick and gave great service, ensured safety with booster seat and gps. With the toll service, will see how that bill would be but driving from ft. Lauderdale to Orlando and back, the Altima did it’s thing. Bought the pre-​fuel so I didn’t even have to top off gas or get gas for the whole trip. Worth it if you are not from the area.

Watch out for their surprise toll charges!!!
When there are no options to pay a cash toll, you automatically get charged an extra $ 4.95/day of rental for using their plate pass on top of the toll charges. That was a nice shock on my credit card bill a month later. :(

My my my. How I am loosing so much faith in Hertz! I tell you I have just had a streak of bad luck when it comes to this rental company. It’s not even the cars it’s the customer service! If it wasn’t for the extremely good car selection that hertz carries I would’ve switched to a competitor. My most recent travel to Miami I decided to fly into FLL and just drive in. Of course with me being a Five Star gold member I remain loyal and booked myself a premium! Upon arriving I was alerted that my car that was selected for me was an impala which I absolutely hate. So I went to the gold member counter to switch it out and oddly enough i got the manager. Usually this would’ve been the best bet in a normal circumstance but this guy who helped me seemed to be the least bit helpful in the matter of getting me into something different even if I was willing to spend extra just to upgrade. I guess the weekend I chose they barley had cars but $ 500 – 600 extra for an upgrade was beyond ridiculous! I asked if I came back would they have something better and he said «I’m not going to guarantee you anything» in a very short way. Hmm I see why this location has the ratings it does. They are extremely slow and very unhelpful. I returned the next day to speak with another manager at the gold booth where I waited 15mins but was sent away to a different counter to wait another 20 minutes and just with my luck I again was declined of anything to switch into. This manager was better than the other in the sense that he was more respectful and was empathetic towards the situation. Yikes! They have to get it together!

I would only give one star if it were not for Valerie at the exit gate. When I arrived at the Fort Lauderdale airport I got my luggage I went straight to the rental car counter. There was no one in line and two employees were there and I thought great! I’ll get through this fast. I went up to one of the women and she said do you have a reservation? And I said yes I do. And she said then go to the machine. Really mean tone to her voice. I went over to the machine which was a person on a TV screen talking to you while you pick up a telephone. The two employees who were there just sat there on the Internet or on their phones. They were doing nothing. I couldn’t hear the person on the machine so I moved to another machine. Bottom line it took me about 45 minutes to rent the car. I then went to exit after picking up my car and I asked for a pen so I could mark where all the problems were with the car (dings, scratches, etc.) and Valerie told me that they should have told me at the counter. The COUNTER? The people at the counter didn’t give a hoot about customers!!! I told her that and not only did she apologize FOR THEM, but she helped me out so much. Valerie, you need to ask for a PROMOTION! The 2 women at the counter on Saturday morning at 7am should be reprimanded and Valerie should become their boss. Val knows how to get it DONE! Great job Valerie!!! Boooo to the women at the counter.

Better today that I had to drop off the car. Customer service was much better too. I think I’m the only one giving them 3 starts at this location. Scary!

Today it took Hertz 1 hour and 40 minutes to get my friend from the airport to his reserved car. Avoid FLL Hertz!!!
Avoid Priceline and Hotwire as both send you to Hertz at this location. I always get bad service here.
Lines at all other rental car companies are significantly shorter.

Horrible! The wait to get assistance by an in person agent or a «live computer» agent was too long. What was especially irritating, was that the counter has about 10 stations but only 2-​people working. The other 4 people I saw walking around didn’t seem to concerned about the long line of customers waiting.

I’ve been trying to call this place for over a week. Even left voicemails and no returned call.

This location sucks. The kid working the counter kept trying to sell me on upgrades and BS stuff that was not needed. He also talked me into taking a car that turned out had previously had a smoker, so it reaked, and later I noticed the front left strut was not right. I should have gone to the airport Hertz. I will not be back.