Enterprise Rent-A-Car

I received great service when I went to pick up my rental. I had major issues with my insurance company and the employees here went beyond ordinary measures to help me out. They’re friendly and super customer service oriented. The staff here actually make this location with their friendliness and they truly care.
Rent your next car here.

stay away! if you are dropping off your rental car before your cruise from port everglades or if you are like us and need a rental car. there is no pick up and drop off to port everglades. where the cruise ships are docked.
this enterprise location is less than a mile, which is where they get most if not all their business. here is the issue after talking with one of the employees about the misunderstanding he said, «that they are not licensed to do so. and also they can not shuttle us to the airport because it would conflict with the other enterprise location at the airport, because they are all privately owned?» we were lied to! before i book anything i investigate throughly so trust me when i say this location said they did have shuttles to the port and to the airport. frustrated and aggrevated after 2 hours of lines and taxi hassle… we had to to pay 10.00 dollars to cross the street, which obviously money was not the issue here! i’ve already spent thousands on this trip and just want what is promised enterprised. we decided to call customer service from the port where we had been waiting for over 45 minutes in the hot sun for our shuttle and after finally getting a real person on the phone they told us they did not provide a shuttle and we would have to take a taxi. (i really think they get a kick back/​paid from the taxi’s) because why wouldn’t enterprise drive across the street to pick up your customers that you promised the shuttle service to. some other customers said they paid anywhere from 18.00 or above depending on luggage and people… we were told by enterprise that they did provided shuttles to port everglades and to the airport just like all the other cruisers in line…
customers where leaving without cars, because they were so frustrated! They actually started walking to the next rental car locations that were located close by or getting taxis to the airport to rent their cars from there. We decided not to leave only because we where the 15^th caller in line for a taxi with a two hour wait… BUT now when we return this car we have to first get another taxi to take us to the airport that will cost around 35.00 dollars but the worst part is we will also have to cut short our last day of vacation to give ourselves plenty of time based on the lines that we have already witnessed due to only two employees that work here.
here is something really ironic … i was watching tv in my hotel room this very same night, right before my eyes, a commercial about enterprise came on… my ears perked up when i heard them say,“they offer free pick you up and drop off’s…isn’t this called bait and switch and highly illegal enterprise?
another unsatisfied enterprise customer,
jessica l. weber

Stay far away from this location. Went on a Saturday morning and they had 2 people working and 2 people who seemed to be hiding in the back. Meanwhile, 20 people are waiting for pick up or drop off. No one has a clue what’s going on here.