Hilton Fort Lauderdale Marina

The worst hotel service & amenities ever. No microwave in rooms, «complimentary» breakfast is actually $ 14, concierge informed me luggage carrier could only be used by staff (although did not offer to help me take my bags to my car after telling me I couldn’t use it), laundry & ice are located on another wing of hotel so you gotta be motivated. The only staff I found to be genuine & helpful was the valet guys. If you have more money than you have sense, spend it at another hotel!

Please join in me in boycotting this and every other Hilton where they have discontinued room service. Room service is an important convenience at an expensive hotel and Hilton has decided that it’s more profitable for them to replace room service with a «café» or «deli» that sells prepackaged food that, at some times of day at least, they might deliver to your room.
So, instead of just getting exactly what I wanted while working in my room, I had to go down to the Waterway restaurant for an overpriced ($ 25), low-​quality buffet, with poor service (e.g., I had to go find a coffee pot and pour my own coffee, when clearing plates they took my silverware and I had to steal some from one of the few tables that were prepped.)
The scrambled eggs were gross and could have been made from powder, the bacon overcooked and more like a bowl of bacon bits than anything else, no English muffins, and the fruit either rock hard or overripe.
Overall, breakfast was a shitshow.
The room was nice enough. The views are great, since you’re tucked into a marina. It’s not easy to walk around the area because of the teeth of the marina — two places 50 feet apart on map might well be separated by water required a long walk around the perimeter.
Overall, not a bad hotel, average for a Hilton and a bit on the run-​down side and with service on the weak side.

Like many South Florida hotels, the Hilton has the same musty stale smell when you enter the lobby. You can imagine I was disappointed upon arrival.
BUT, the room’s OK
Sure, this isn’t the best hotel, but the rooms are pretty decent and there was no musty South Florida smell once I got inside.
Just open both doors and let the air blow through for a minute.
Enjoy your stay

Nice place but doesn’t worth $ 350 for a regular room .long wait at the lobby for check in and out.

This is my third visit to this hotel. Every time I book a standard room and they direct me to the «West Villa». I had to change rooms the first two stays for cleanliness and the noise level from the road. I was disappointed when again they directed me to the building of shame (West Villa) today but I was willing to give it a shot. The room was actually nice until I tried to go to sleep. The HVAC system is so loud it is nearly impossible to sleep. I notified the rude front desk clerk and was immediately berated as I guess, this is what you should expect in a «standard room». Stay away from this hotel and the West Villa.

This place gives Hilton a bad name. It’s an old hotel and the elevators works when they want to work, the fire alarm goes off for no reason, some of the halls had exposed ceiling tiles, and the rooms are as basic as they come. It’s ghetto for lack of a better word. I paid extra for an upgrade and I was still disappointed with my room so I’d hate to see the room I was going to be put in originally. The bar/​café is a joke and closes around 11:30pm so don’t get hungry or thirsty after closing because there are no vending machines. I’ve stayed at plenty of Hiltons all over and have always been pleased, but this absolutely did not live up to my expectations or what I have become accustomed to when staying at a Hilton property. Never staying here again.

One nighter before a cruise with the family. Not the most luxurious Hilton I’ve been to, but more than adequate for the convenience of being a stones throw away from the ships.
The Good:
— 10 minutes from the airport and right next to cruise terminal.
— Lots of restaurants within walking distance.
— Name brand hotel.
— Clean room with comfy bed, modern overall feel.
The Bad:
— Not a lot of dining or snack options on the property. Plus, the snacks are prohibitively expensive — to the point I felt like they were taking advantage of people.
The Ugly:
— Common spaces were not kept well. Observed peeling wallpaper, broken ceiling tiles and wall panels, water stains throughout.
While I’m not in love with the place, it is fine for the pickier traveler.

Where to begin? We arrived and somehow our reservation had been deleted from the system, we waited for an hour in the lobby until we finally got a room.
We got into the room and the sink had a long crack in it which they tried to patch that looked horrible and when we turned the water on it started leaking onto the floor. Just replace it instead of being ghetto.
The TV wouldn’t display red so everything was brown, blue or yellow, and yes, I did try to adjust the video settings. Our remote died and the TV said to call the desk to get a new one so we did. They said they’d send one right up, but that never happened.
There’s no vending machines for snacks because they want you to go to the bar area and buy a $ 5 Kit Kat or whatever.
My wife went down to the desk to inquire about internet and if it was free or not because she had paid $ 10 to access it. They said they had no charge for internet, only a $ 47 bar charge, but we never got anything from the bar!!!
Had dinner out by the pool one night. The table next to us was there before us and waited at least a half hour for a burger and fish sandwich, while our food came out first, and no, it was not busy. My wife’s ordered ribs that were delivered cold.
The only thing nice I can say is the room seemed clean, other than that this place is a dump. Definitely not worth $ 200 a night.

Outdated. Looks a little worn. Not up to Hilton standards anymore. Staff was great though (5 stars here). Food was good too even though overpriced. Public areas were nice but rooms average (3 stars here).

Decent old hotel except for the food service. No room service even though there is a menu in the room. The personal has been beyond bad during this Christmas Holliday. Even from a Hilton hotel I expect more. The weather is fantastic but management should be replaced with someone who inspire the personal to do something else than stand around watching TV and gossiping. Work becomes more fun with a higher ambition level.

I am a Diamond member of Hilton… and always stay at Hilton properties…
I was told that I will have a discounted rate for valet when I checked in and then later some arrogant guy told me that it was not the case… when I asked him to charge the balance to the card on file… he simply declined… not done…
Seems like business doesn’t care about training the staff to manage the expectations and or train them to behave politely

My wife and I went to Ft Lauderdale for a weekend get away and this hotel missed on all accounts. They failed time and time again when presented with opportunities to provide good service. A couple of specific examples for you to consider:
1) An elevator was down through the entire weekend and the waits were so long for the remaining elevators we decided to take the stairs.
2) on the way to the lobby, the interior elevator door opened but the exterior door did not. I was forced to manually release the latch to allow all the occupants to exit. I shared this with the staff so others would not be captured in a similar fashion and they proceeded to ignore me.
3) they decided to change the locks on the doors to the rooms. Promptly at sunrise, they started working on the rooms on our floor. And if the noise was not enough, they knocked on our door no less than 5 times asking if they could enter to work on the lock. Each time we answered with our estimated departure time. They even opened the door once while my wife and I were slow to respond ;).
4) no one explained the locks were being changed and would require a new key. So after being out partying till late, we returned to the room to find that the key did not work. Now tired and drunk, I had to go deal with the broken elevators again to get a new key.
5) we were there during a very rainy weekend and the lobby was leaking badly. They had towels and trashcans throughout the entrance catching water
I only included the highlights from the trip and could put down another ½ dozen examples of similar service. In fact, I blame the Hilton for the mega fight my wife and I had that weekend, what was supposed to be a stress free get away was anything but that.
BTW — I am a Hilton honors member so I am not normally hard on them.

I’ve stayed at this location several times when I want to just get away locally. Each time that I have stayed at the Hilton Fort Lauderdale Marina I’ve stayed in the Intracoastal view room. The views are amazing at night and if the weather is right you’ll feel the wonderful energy as you sit on the balcony. My first stay almost made me change my impression of the Hilton hotel brand but thanks to the wonderful management staff at the Marina Hotel! One person in particular that cares about the guest and their stay is Derrick Deal. Derrick kept in contact with me and he was so understanding and genuine! That is why I will also choose this location first before any other. Derrick you rock! My fellow Libra!
The rooms are clean and so are the bathrooms. The A/​C doesn’t blow as cold as you would expect but it still cools the room down after a while. I would also suggest that Hilton invest in better comforters for the beds. My last was Thanksgiving and I had to call and request that a comforter be brought up to my room. When I received the comforter, it seemed as though it had gone through a lot throughout the years.
Melissa is another person who has aimed to please at the location as well as Warren. I thank you all for caring about your guest overall stay. My home away from home!

One of the most worn out and I dare say dumpy Hilton’s I’ve stayed in. The bathroom walls had stains on them. The tub was pretty disgusting and there was what I think we’re blood stains on the shower curtain. The floor tiles were cracked and the door jam was busted up.
On the positive there was full food service in the bar — a big plus for he business traveler. The Bartender was friendly, despite being being extremely busy… As were the waitstaff. I probably wouldn’t stay here again and certainly not for pleasure.

Great Location — right next to the Mall & close to the beach.
Great sized rooms — very clean!
Reception was under construction when we stayed so it was a little messy looking and dusty but service was great.
I would certainly return.

For a one night stay at this hotel, they did a decent job, except for the fact that they don’t carry cots or pullout couches, that would have bumped by review from 3 stars up to 4 if they had them.
The hotel is gorgeous and clean. It’s also very close to the Port Everglades Terminal, so if you’re looking to go either to or from a cruise ship, it’s a very quick and easy ride. They even have signs around the hotel helping people out for that reason. It’s also a relatively quick ride to Ft. Lauderdale beach, which is very nice and serene, and helped make it a nice stay.
I do complain about the fact that the pillows were very plush, and the mattresses were not very firm, which made it a bit hard to sleep, but the bathrooms were big and spacious, as was the hotel room in general. The poolside area is VERY NICE. Lots of chairs, big pool, and the beds to relax on are super comfortable and each come with a pillow. I could’ve very easily spent the night on one of those! (I did in fact take a 2 hour nap on one of them and didn’t even notice).
It is a very pretty hotel, and whether you’re here on business, pleasure, or catching a boat, it’s a nice place to consider when considering your options in the area.

Old ass Hilton. Elevators are a joke– was just giving up and taken the stairs but that’s not an option for my disabled Grandparents.
Rooms are fine and clean, the beds are small. Whole thing seems like it just needs a facelift. The good — reasonably close to the airport (but there is no shuttle so it’s a $ 20 cab). You can buy transfers to the cruise ports. There are a few different restaurants on site. Fridge in room. Decent shower. This was probably a top-​of-​the-​line place in 1984. Now if it were the holiday in express, I wouldn’t have any complaints with the corresponding appropriate price.

This hotel is great!
The beginning process was a tad bit sluggish. And I was expecting the worst a for my trip after my anxiety hit an all time high. I booked the hotel with orbits and for some reason, the hotel had my reservation that I lived in Chicago and I had a whole ordeal with calling hotel/​orbitz back and forth. Orbitz told me they fixed it, and when I called the hotel bc my gut was telling me something was wrong, my info was still wrong. FINALLY got to fix everything myself…
When I arrived I was greeted by everyone, everyone from valet to the front desk was extremely helpful. I was trying to check in early and the receptionist told it it’ll be about a hour. I waited less then 10 min in my car and it was ready for me.
I walked in to a clean and fabulous hotel room with mirrors everywhere! Two double beds that was perfectly ready for me to jump on of excitement. I turned to my left and saw two huge Windows showing the marina and opened those suckers right up to truly enjoy the view.
I got lucky to be here on such a beautiful clear Florida day!
I didn’t even have to go to the beach I could’ve tanned from the balcony to be honest! This hotel is such a great mini getaway! Truly enjoyed celebrating my fathers 45^th bday and thanks for a great stay!

Prior to our cruise we wanted to spend some family time in Fort Lauderdale. The Hilton Marina became our option because we figure it would be beautiful hotel to enjoy without going far.
Guest Service:
I’m going to start with Guest Services… We flew in on a Thursday at about 11pm and didn’t end up getting here until 12am. We were extremely tired and on top of that we had someone who was in pain in a wheelchair. We had our own wheelchair but asked them if they had another one that accommodated him better. The girl at the front desk was extremely rude and short with us when clearly no one else was there. She was NOT busy. There was also another man working behind the counter. She handed us a wheelchair without the foot petal. After we asked her to get it, she came back with only one. She watched my parents struggle to put it on and did not offer to help until I asked her. When she did «help» she was no help at all. It was obvious she did not want to help. She asked the gentleman also working to help her who was much more helpful. I asked her if there was concierge service and she replied «no». When I found out the next morning there was clearly a concierge desk set up. At the end of our trip I spoke to management who was apologetic about our guest service experience. He also was able to add my Hilton points since I paid for stay. I was told originally that they could not.
Valet:
We came during a time that had a large convention. Valet was a little crazy as I watched waiting for my taxi. They also took awhile.
Rooms:
The rooms nice and clean. The beds were extra comfortable, large, and no complaints. The house cleaners were really good with cleaning, always stocked up, and also really friendly. The restrooms were also spotless. My only complaint was that the rooms were a little small for my liking. Especially the balcony. I was hoping for something a little larger but it was pretty tight. The view, which we paid extra for was also not as beautiful as I had hoped.
Pool:
Since we stayed for two nights and never really left, we spend a good amount of time at their beautiful pool. There was no jacuzzi, which was not needed since it was hot out in Florida. The pool area included complimentary citrus infused water, towels, and lounge chairs. I also liked that there were plenty of tables and chairs around the pool area for those who just want to hang out without swimming. They also had two hammocks for those who are lucky enough to get to them before others. Nearby the pool was a full bar that was pretty lively at night. If you get bored laying by the pool you can walk around the hotel and view the beautiful marina.
Lobby– I love the large lobby at this hotel. It has a very nice open view. It also includes an in house Starbucks for those who feel their room coffee isn’t good enough. We spent some time hanging out in the lobby and their outdoor patio. Both is beautiful. The outdoor patio has a cute fire pit at night.
Dining:
Since we did not want to go anywhere, we ate at Nanking, the hotel’s restaurant downstairs. It was excellent. It was an Asian infused seafood restaurant that was very good. They have happy hour too which was very good. During our stay there we wanted a late meal when everything was closed. Guest services recommended us a nearby pizza joint that delivered ultra fast. I recommend asking for it if you want some late night deliveries.
We left on a Saturday and it was insane with 9 837 492 374 people. I was glad we left then because I cannot imagine how pack it would have been. Overall, we had a good experience minus the guest service people. The location of this hotel is breathtaking. I recommend taking your time here and not going any where. Walking around the hotel at night was one of my favorite things to do there. It has a serene feeling that is hard to find.

This is not a 1 star hotel, nor is this a 5 star hotel.
What’s good about this hotel:
Nice location by the water and close to the cruise ships if you are going to be hopping on one.
Water taxi access
5 – 10 minutes to the beach, but not on the beach
Beds are comfy
Rooms are clean
Pet Friendly
Contemporary, but smaller lobby
Comfy pool
What’s not so good about this hotel.
Pay for parking every day, minimum of $ 25, and parking is not awesome. It’s most likely going to be very far from your room. There is no where else to park so gotta suck it up.
Rooms are very narrow
Bathroom door crashes into entrance/​exit door of hotel room.
Bathroom is slippery and very narrow.
Queen beds are not queen beds they are full beds, so they are quite small.
Drinks at the bar are sky high.
Pay for WIFI unless you have frequent stay points.
No free breakfast.
All in all, not too bad of a stay except for these hotel construction quirks.
I have figured out, I’d rather pay more money for a beach front hotel in a bigger city, than try to save money. You end up paying more money for parking, as well as killing time looking for parking.