Mattress1One

so glad I went to Mattress1One on Federal Highway. Johnny was polite, knew his business and took his time with me. No running around he not only met, but exceeded the competitors price Great experience. See Johnny for great service

Ahahaha they got sued for improper practices. wfla​.com/​2​0​1​5​/​1​1​/​0​3​/​b​a​i​t​-​a​n​d​-​s​w​i​t​c​h​-​s​e​t​t​l​e​m​e​n​t​-​t​o​-​p​r​o​v​i​d​e-325 000-​to-​florida-​mattress1one-​customers/​ they deserve this. Late paychecks, horrible, idiot management. I’m so happy I left and am now a DM for the biggest mattress retailer.

Great experience. Very difficult decision with so many mattresses to choose from. Johnny was very helpful and patient. I love my new mattress! Thank you Johnny!

Funny the mattress 1 location on federal route1 Fort Lauderdale has a sign that say’s they will beat any competitors price by $ 100. NOT TRUE. I went in with a written deal and they gave me some BS that mattress land a few blocks down the road is going out of business so they are practically giving away there inventory said the sales person!!! IN FACT they are NOT CLOSING!!! They just don’t want to honor the sign
Isn’t that false advertising ??? Humm copy and past here I come Unilocal
The first day I was there another irate customer almost got I to it with the sales person. BUYER BEWARE the May be more shady than a used car dealership! In all fairness I will reach out to the manager tomorrow. Doubt it’s going to change look at all the BAD reviews… So after a year and i think 6months they did right by me and i now sleep like a baby… CHOOSE carefully its very hard to get it right after

Worst service ever, stealing money from credit cards, junkies employed, etc. If you want your identity stolen and to loose money and nerves go ahead and talk to any of the store rep !!! Yuck !!!

Had a fantastic purchase experience here today! Come to the 3831 N Federal Highway, FL store! Johnny knows his stuff and will gladly talk you through all the options. Quick — turned delivery on a special order for us and lots of other help with the process. Definitely see Johnny. I’m so glad I didn’t get suckered by those other stores’ «special deal» ads… this was much better and for around same price getting good quality.

I told the salesperson right away that I don’t like memory foam, but she wouldn’t talk about anything other than how much she likes it and doesn’t understand how people don’t like it, etc. She didn’t give me much information about the beds I was interested, just kept harping on memory foam. I laid down on a couple memory foam beds just to appease her, and told her that they are just horrible for my back and explained the kind of support I need and specified what I don’t like about it. I ended up leaving because I just didn’t feel comfortable.

Terrible customer service!!! This review is for the store on Hallandale Beach Blvd (which store considers to be Pembroke Park). Salesman, Bruce, took almost ½ hour to write up a sales slip for a mattress protector, and didn’t say the item was not in stock until the end, when he said come back tomorrow to get it. He knew the whole time — he said they never stock those items — they’re at the warehouse in Miami, because people buy them with the bed and they get delivered. Except that I bought my bed there a week earlier and no one suggested I buy a mattress protector or told me I needed the pad for the warranty on the memory foam bed! I found it in the fine print! So I came back the next day — oops they still don’t have it, it’s coming later in the day, they promise. 2 days later I called and they still don’t have it — the Miami warehouse delivers to them every 2 days but keeps ‘forgetting’ to put it on the truck! Ok, just refund my credit card and I’ll buy one somewhere else. Oh no, they can’t process refunds at the store; they can only send a request to the corporate office, where it will take 7 to 10 days to «decide» if they can process a refund.
Also, when I initially went to buy the bed, I called first to see how late they were open, and said I was coming within the half hour. When I arrived, it was locked up. I was getting back into my car when 2 people pulled up, got out with fast food, didn’t acknowledge me, and went to the door. «They’re closed», I said. «Oh, we just left for a few minutes to get something to eat», they said, and unlocked the door. Both of them had to go together to Burger King, when they knew a customer was coming? I should have gotten the hint at that point.

I agree with everyone else here. My experience is very mixed. Although Matt seemed to be very good to me and seemed to go above and beyond at the time, I am currently stuck with a $ 3000 mattress that gives me back pain every day! I was told I could switch it out for 2 mattresses, but on the day of delivery, my mattresses were not on the truck. i was then told the Supervisor would not approve it and I could exchange for 1 mattress only. The trouble is the only mattress even close to this price is the one I am hating! I am now stuck with this mattress OR exchange for a mattress ½ the price and lose my money. Doesn’t matter now because they won’t even call me back, each time I call I am told I will be called back and never am. Go somewhere else, and let me know if you want a tempurpedic at a great price, as it’s not for me!

Bought rather expensive mattress, store missed three delivery dates. When I try and cancel for non delivery, they threaten a 20% restocking fee. Would not ever buy from these folks again.
I agree with all of the other one star reviews.

So I thought I was getting a great deal on a bed, but they can’t seem to delivery it. Today will be my fourth attempt to wait for them to arrive. When I call they say we will call you back (we are with a customer right now) WAIT, I am a customer that already paid! Or they then tell me it is not in stock (wait you sold me something you don’t have?) then 30 minutes later I get a call from another person saying they would like to schedule delivery and then they don’t show up. They have told me all kinds of stories like the truck broke down. I then found out my bed was never on the truck that broke down. Either way this is a terrible experience and there is currently no bed for 4 days in the new place (that is for my 83 year old father, not too mention I am 17 days away from having a baby and have been driving up from Miami each day to wait all day). Today they said they will refund me the money… so now I have to start all over with another place to find a bed for my father. I have never had such a bad experience in all my life. Lesson learned never pay fully for something till you get it, and don’t buy a bed from here unless you can drive away with it yourself!

Go somewhere else. The buying experience was fine — although upon looking a little more there are definitely places that have more affordable mattresses. It’s delivery and their manager that is a nightmare.
I stated explicitly that I needed the mattress to be delivered the following day. They said no problem we can do delivery between 4−8p tomorrow you’ll be set. So 645p the following day I start getting nervous and call. Oh no problem delivery is on the way you’ll be good. About another hour goes by and my sales person calls and gives me some story about how when they loaded in the morning they were out of my mattress. So you know that in the morning when you loaded the truck. Yes. And no one told me. And you lied to me when you said it was on its way. Well — they didn’t update the computer so I didn’t know. I will leave a note for Johnny to call you in the morning he will make everything all right.
So 11:15a rolls around I still haven’t heard from Johnny. I call and this voice absolutely dripping with attitude answers. I of course assume it’s Johnny, correctly ask him what he’s going to do about his guys screwing up my delivery. He gets all defensive as if nothing has happened and finally after stating my name multiple times and what happened multiple time he goes oh, yeah the Kingsport model. Yeah let me find out what happened I’ll call you back.
2:30. Still not a peep from people person extraordinaire Johnny. I call, his same disinterested answering of the phone. I cask what the hell is going on. Oh yeah it’ll get delivered today.
They had been advised explicitly to call me so I could head to my house from the office. I get a call. Hey I’m here with your mattress. So a couple of very dour workers bring the bed and their clear disdain for their job and customers as well.
Did I get the mattress I ordered? Yeah. Did I overpay? Yeah. Was the service horrible? Yeah. Will I ever go there again. NO!

STAY AWAY AT ALL COST. Sure they can sell you a mattress, but so can the store next door. Their customer service lacks something to be desired after your purchase is complete and forget about getting any help or call back if you have any issues with your mattress. If I didn’t follow up no one would have called me back from this fine establishment. SHOP SOMEWHERE ELSE. You deserve good rest at night.

Avoid this place at al cost! Buy mattress somewhere else
Ignored every attempt to resolve the issue. Terrible customer service.
1. The mattress was with the incorrect stands making the bed extremely high and dangerous.
2. The electric base is defective making sound, can’t sleep
Purchase date August 3, 2014,
Sales Rep JO’EL.
Location 3831 N Federal Hwy, Fort Lauderdale, FL 33 308. Price $ 6097. Problem Date August 4, 2014 (delivery date).
The mattress with Ergo Plus set and power adjustable base was delivered with wrong stands (legs). The bed was raised significantly affecting the sleep and the design. We were told that the legs will be replaced in a few days. During the night there were noises from the power base. Called next day and were told by the Sales rep and the manager that the base was defective and would be replaced with the correct stands shortly. We called in 1 week to find out about the status of the replacement. Were told that the order hasn’t arrived. We called in 1 more week. Were told that the replacement order hasn’t arrived. We called after 1 more week. Finally, were told that they don’t know about the replacement order. Also were informed that the return period has ended and if we decide to return defective item, our credit history would be destroyed by the Mattress One company. Nobody returned my calls and nobody ever followed up with me. It’s not comfortable and dangerous to sleep. I haven’t slept normally for almost a month.
Please be careful and avoid this place.

Looking for a mattress can be a very daunting task, but Joel was very helpful and knowledgable about all of the mattresses and helped me narrow my search. He also gave me a great price on the mattress I wanted and even arranged to have it delivered 48 hours after I purchased it! A lot of mattress stores had other great options, but the great price and fast delivery time that Joel at Mattress One offered me sealed the deal for me! I would definitely recommend coming here if you are shopping for a mattress! Thank you Joel!

This is by far the worst place you can ever buy your mattresses in! I swear, they may have good prices and everything but when it comes to the delivery it ruins everything! The first time they promised they would be here from 12 – 4 and they arrived 7:30! Luckily I was home! Now, I’m waiting for my parents mattress to come and again they are already 1:40 hours late and who knows when they’re coming?! Oh, and not forgetting that they delivered me the wrong mattress and NEVER exchanged it for the right one, they always hung up on me. AVOID THIS PLACE DESPITE THEIR PRICES

BUYERS BEWARE!!! The prices on the ads might look great, or the prices this store quoted you might sound excellent. But if you still want to make your purchase at this particular store, you better make sure they list everything that you are buying and write them down on your receipt! When we made a deal on the mattress set, I was promised that the price included the mattress, box spring, mattress protector and FRAME. Plus free delivery. At the time when I was paying for the purchase, I noticed that they only listed «Mattress Set» on the receipt. So I asked again about the frame and making sure it comes with the frame since it was not written down. The store managers then said «mattress set» means the whole set which includes mattress, box spring and frame. I thought fine, that makes sense. And since the big poster on the front door clearly printed «FREE FRAME FREE SET UP FREE DELIVERY» I just let it go. BIG MISTAKE!!! The delivery guys showed up late next day, however they were very polite. They quickly brought in the mattress and box spring to the room, and was about to leave. I then asked where the frame is. The delivery guy said sorry but it’s not listed on the receipt and they don’t have one for me. Well, what I was afraid would happen have just happened. So I immediately call the store and the man on the phone said okay we want to make you happy, come by the store and we will give you a frame. Well, how nice of you! I should have got the frame with my mattress in the first place. But now that I have to drive all the way to the store myself and pick up the frame I purchased, and you are making it sounds like you are doing me a favor? No thanks! Our sales person was very nice and friendly, but I absolutely hate this store’s sale practice. Buy it at your own risk in this store.

Feeling that I had been screwed over I paid a visit back to Mattress One to raise the issue with them about the differences between what I ordered, what I had paid for and what I had in fact received. To my delight and surprise they readily admitted an error in that they directed their installers to deliver a «mattress frame» as opposed to an «advanced mattress frame» which also had a price difference of around $ 400 that I had previously paid.
The next day the installers showed up, this time punctually and replaced the prior frame with the frame I had actually bought and had paid for.
So, I’m rather pleased with the store clerks and understand that mistakes may be made, however, I’m still rating them as one star since no matter how nice their store clerks maybe, you still end up having to deal with the manufacturer and worst of the worst installers imaginable. While I was at it, I placed an order for two pillow cases, told that they were only sold by the pair though I only needed one since the manufacture, which was to have sent me two had only mailed me one. Not wanting to pair for the two pillow cases until I actually saw them and had them in my hands, the installers told me they had placed them in my bedroom so I paid them the COD sum of $ 62.50, but quickly ran into my bedroom just to make sure that the pillow cases were there, which of course they were not. Fortunately I was able to confront the installers with the fact before they made their escape to which they merely said «Oh, guess we made a mistake» quickly handing back the money I had paid them. Hmmm? Mistake? It’s just way too many mistakes and an excuse that has gotten rather lame with me.