Pep Boys Auto Parts & Service

I’ve only used Pep Boys since we bought our Hyundai. I’m here today getting tires, oil change & general check up. Miguel is helping me today. He’s awesome!!! Professional, courteous, polite & patient. As always, everyone here is fantastic. I highly recommend this location.

I brought the truck in this morning because I had a nail in the drivers rear tire… The gentleman at the Service station said they would take care of it and it would be about $ 20.00.
I left me keys and went out to breakfast with my friends… When I came back to pick up the truck. I was told not only did I have a nail in the drivers side but also a nail in the passengers front tire… The service technician said both tires were repaired and there was no cost… I asked why? He said,“Managers special” I asked if I could thank the Manager and he pointed to the gentleman that I first talked to when arriving… He had a big smile on his face when I thanked him… What a blessing for me and a great way to start my day…
Thank you so much, Management and Service team at Pep Boys,
Sincerely, Jeanne Trembly

I loved the customer service they have given me !!! I wish I could remember his name so he can get credit for his great attitude and support with me.

Always one person at register. Every check out person drags their feet to help you. Great selection of things though. Lazy atmosphere. Horrible service.

Lamar does it again. I remember when he first started at Pep Boys!
The experience at a mechanic is always a bit nerve racking, but Lamar is always calm, helpful and professional. I hope management takes notice at some point and makes him head of training for all stores. The day that happens Pep Boys would see a marked improvement in customer satisfaction across their Company.

Wow… I’m one to give a second chance but holy shnikeys Eduardo. This guy’s the real Tommy Boy of pep boys. This idiot has given me the wrong part twice. What a waste of oxygen. …dude, make yourself useful and donate your organs now… please not your brain.
Avoid Eduardo.

Being someone who have experience working in a retail setting, i typically have patience with the working associates when I’m a customer because i know how difficult it can be to maintain in a fast paced environment. Pep Boys is infamously know for its high labor prices and i knew this before coming here so thats not the problem. This location in particular have the worst customer service i have ever experienced. Employees huddle up and talked for 20 min about random topics that had nothing to do with sales and service (topics included a concert coming up, a basketball game, and politics) when theres 10 people standing in line complaining about the lack of service. Anyway, I had some work done on my car and as usually they wanted me to get other things done as well. I didn’t get a full tune up as recommended because all wanted to do was replace my serpentine belt because it was starting to crack. As i was leaving i noticed my car was making a clicking sound and figured the new belt just needed to be broken in. Needless to say my car overheated about 5 miles away from the store. After about 2 hrs of start and stop movement i finally made it back to see why it was doing that and was told «I told you to go with the full service tune up and flush, do You want it now?» I just wanted to know why my car is making a clicking noise and smoking now when it never did this before i came here, well according to brynden the associate it was because when they changed my serpentine belt it caused damage to the water pump But its nothing to worry about because they can fix it and give me a tune up for $ 850 and add the coolant flush. Im upset with the fact that i went for a simple job and my car ended up needing more work then before i came in and was treated like im the one who damaged it. Ive been a customer with Pep Boys for years, but after today i will never step foot inside of another one. And would highly recommend anyone who need service done on their car to go somewhere else. You are going to spend a lot of money and have more problems than what you start with.

Worst service ever. Been here for 7 hours and still no update if our van will be up a running. We have a 12 hour drive ahead and we let the staff know but seems they don’t care. Do not go to this place unless you want to spend an entire day at this shitty auto shop.

Lamar and his crew really came through for me last night. After driving down from Orlando for a family emergency, we had to hop a median to avoid an accident (south Florida drivers) yesterday afternoon. Around 8pm last night a chunk of our tire sheared off the side wall, likely from hitting the median.
After trying to find the location on 441 for 30 mins with no luck, we stumbled upon this location. They were 25 minutes to closing and we needed 2 new rear tires to make the drive home. Needless to say we were at our wits end. Everyone there really came through for us and had the tires on incredibly quickly. All of the staff were very kind, and even offered water for out 7month old pup.
This Pep-​Boys turned our night around, and lifted our spirits to not only make it home, but make it happily.

Great service and open late, My Kinda party. Came in after work for new brakes and an oil change. The customer service was excellent and they were willing to work within my budget. No appointment required for break change and only took about an hour. Will definitely come back to this location for any future car services.

I started going to this place 2 years ago as a local neighborhood mechanic and sometime it is extremely busy but I don’t mind waiting because I know I will get good advice and the exact part I need. The staff will spend time to go over any questions I have about a part. The manager Alex seem very eager to extend his guidance and even call upon a mechanic from the garage if something is unclear about how to properly install a technical part. This location has become my one stop shop! I totally recommend this store.

The wait time was way too long and the estimate for my car repair was not only incorrect but over-​priced. Never going back. Was hoping for some honest service, too bad.

If I can give them a zero if there was an option I would. Fixed a flat to wake up with the same thing. Lost day at work for this. It’s a rental. I was debating pep boys but it was the closest thing to where I needed to stop. Follow your instincts. BBB is next

Horrible– it says speedy oil change. But I’m here 80 min. Crazy pissed! Used the lady’s restroom as I waited and that’s soooo filthy I thought I would catch a disease. The tv in the waiting room was just static sound and soo annoying. I do not recommend this place at all! Plus — I hope a manager reads this and they put a children’s activity table in the waiting room.

I first drove from North Miami to this store because it is so hard to find honest reliable mechanics in Miami. I keep making the trip, when my Chevy work van needs service, because I trust these guys to do the job right. They recently did a front brake job and alignment, as well as replace two tires for me. It was 10:45am and I told them I was on a schedule and needed to have my truck ready by 1pm. Well, they had me out of there by 1:15 (close enough in my book) and my truck is running great! Another job well done guys! Thanks again.

Pep Boys is the most convenient way to get auto supplies and small work done on your car if you do not need to go to the dealership. Do not have to go very often, but not knowing so much about mechanics in cars, I love coming here when I need to get new batteries, wipers, and fluids for your engine or wiper fluid.
Have to be careful of what time of day you go because you definitely wait a long time, but if you go first thing in the morning, the service department will get you in and out quickly. It’s definitely the most convenient and quick way to get those aggravating things done for your car you don’t like to deal with. I am not really sure about how economical it is because when I went for a new battery, I did not have time to shop and I think I spent 30.00−40.00 too much, but the battery I needed, they had limited supply, and I was not going to start shopping batteries, if you know what I mean. Great thing though: have a three year warranty on the battery I got, and in Florida batteries sometimes last less than that, from what I have been told.
For convenience and good service, I recommend Pep Boys service.

This isn’t the first time I’ve been here, and I can tell you from personal experience and discussions with others that service is INSANELY slow and very poor.
Today may well be the last straw.
I know their oil change time is bonkers, but how in the WORLD does it take you OVER THREE HOURS to change a brake light?!
How do you serve three customers who came in afterward, with more complex automotive issues, before the five minute brake light change?
This place is ridiculous.
Save yourself a few hours you can never get back and go somewhere else!

Nice sized Pep-​Boys! They offer good products and quick service. I’m usually not in the best mood when I travel to Pep-​Boys as it’s for car parts or repairs so it’s nice to be treated kindly and with respect.
I also noticed this Pep-​Boys is cleaner then the other Local Pep-​Boys.

ZERO Stars!!!
I wrote this review on the shop I took my car in after my visit to this Pep Boys location, but this is what happened to me.
I normally am afraid to take my car to any garage thinking that I will get screwed. So when the AC went out in my 4Runner, I was hesitated to take it in for repair just anywhere. I got a coupon from Pep Boys for free AC check so I decided to take the car in there for an estimate first. The guys over at Pep Boys took 4 hours to do the diagnostic and came back to tell me all the different things is wrong with my car. The final estimate: almost $ 800.00. I couldn’t believe it. So I asked my friends around to see if they can recommend me to a honest auto repair shop with fair prices. Luckily I found another garage not too far from where I live. The shop manager there was very friendly and helpful. He examined my car and told me pretty much the same thing the guys at Pep Boys told me, except the costs. I saved over $ 200.00 from the estimate from Pep Boys quote. Therefore, I highly do not recommend anyone to take their car in this store for any repairs.

Immediate service at this store re: tire pressure monitoring signal! Pleasant serviceman! We lucked out stopping here with our problem while driving on our trip from Ft. Myers to Hollywood, FL.