Sunrise Van Lines

This has been the most ridiculous moving experience I’ve had.
1. I waited two months to the day for my stuff to show up. Repeated phone calls, assurances in person that I would get my stuff within two weeks and the broker asked me several times if there would be people present to take delivery. If I had known it would take two months, I wouldn’t have worried about receiving the stuff when I got there.
2. The guy who took care of itemizing and having me sign paperwork showed up stoned on the day they came to pick up my stuff. More than two hours late, he adds extra charges, which I have to debate him on, so he gives me artificial discounts to make up for it.
3. Cash or postal cashier’s check only? Are you insane? The delivery folks that subcontracted for the company [which they specifically mentioned they’re not supposed to do] have no clue what they’re doing and had to be reminded a few times that I still had stuff on the truck.
4. All the broken things and no resolution whatsoever. I had a nice storage ottoman filled with stuff and properly sealed that was completely messed up when it got there. Broken into, things taken out of it and rearranged, the hinge broken and the bottom of the trunk was completely broken on one side. Broken glass inside, even though it was meticulously packed between a ton of fabric and bubble wrap. Oh, and an entire box of glassware that was dented like they thought it needed to go into a trash compactor first.
Don’t bother with these guys, as Bonnie is more or less a front to make you feel comfortable until you’re wondering where the hell your stuff went and dealing with an angry stoned man on the other side of the phone who doesn’t listen, talks down to women, and threatens you instead of being reasonable.