The Pet Brigade

I can’t even put into words how awful pet brigade is. If you love your animal and care how they are treated and even you. Steer clear of pet brigade

I have always had a wonderful experience with the Pet Brigade for doggie daycare, grooming and boarding. The staff are wonderful to my dog and he always gets excited when we mention the word «daycare.» They are also incredibly helpful and flexible. I feel great knowing my furbaby is well taken care of when I drop him off at the Pet Brigade.

Worst kenneling experience ever. After just a 4-​day trip, I returned to pick up my poor dog who was completely covered in mud, limping, and severely dehydrated. I ought to sue, I literally had to take her straight to the vet. BOTTOM LINE: DO NOT TRUST THIS «BUSINESS» TO WATCH YOUR BABIES.

Wow, all sorts of negative review on here. We just recently moved to the PNW and needed to have our cocker spaniel groomed. Found TPB on Unilocal and decided to give them a shot. They knocked it out of the park! I dropped the dog off around 7am and he ready before 10am. I did need about 2 – 3 minutes to fill out some paperwork as it was our first time, but everything else was smooth. I do wish they’d told my wife that shot records would be needed, but that’s not a enough for me to remove a star. My wife commented that this is the absolutely best grooming that had been performed on our dog in the five years we’ve had him. Prices were reasonable, pickup times were good, and turnaround time was good. We’ve only used this place once, so take that for what its worth. We’ll keep using them and will update this review if anything changes.
As for some of these other reviews, Unilocal is a venue to praise or vent about your own personal consumer experiences. Posting a review based upon a news article or about your work experiences there is not appropriate, although it is funny that your only two reviews have been 1 star based on previous employers.

I’ve taken my dog many places and think that the Pet Brigade did a great job! They were flexible with my schedule, were able to get my dog in over a holiday, and she came home tired and happy. I also really appreciate and respect the fact that they take any non-​aggressive dog, regardless of their breed or appearance! Definitely recommend.

Big Fan of this place. Very mindful of pets as individuals and not discriminatory on breed. Extremely comforting and attentive to a new «pittie» Mama such as myself. Any time I make the trek to Olympia I make it a play day for my pup.

I’m giving one star because the only positive thing I have to say about this facility was that the girls who work in the back with the dogs seemed friendly and professional. My husband and I boarded our puppy here for the first time (and will be the last time) for about five days while we were on leave. When we dropped her off they almost immediately took her in the back. When I was finished with paperwork they were really weird about me asking to say goodbye and would not let my husband or myself go in the back. When I picked her up her bedding was wet, she had sores on her neck with dried blood and matted hair, and her ear that had been previously treated for an ear infection was really red. The people who rung us up and gave us our puppy back didn’t even mention the sores until I came back inside to ask about them. Turns out, something vague had been documented on Saturday morning about the area on her neck. One of the girls at the front proceeded to tell me, «If you take her to the vet they’ll just shave her neck.» I took her to the vet that day to have her looked at. Turns out she had lost three pounds, and those sores on her neck? Infection/​irritation sores from being wet for an extended period of time. Her neck was shaved in order to be properly treated, and she is now on antibiotics to prevent her from developing a staph infection. The amount of money we spent to board her and the subsequent vet costs were equal to the amount it would have cost to take her home on leave with us. I would not have even had to take her to the vet to be treated had she been taken care of properly. I would not take your dog or cat here for anything. I saw other dogs outside with long hair who were filthy and wet. My dogs collar came back filthy as well.

Grooming is WAY over priced. They need to rethink their prices and make them comparable to other groomers in the area.

I could not disagree more with the review that said the owner, Regis, is a rude and angry man. I dealt with him over the phone and in person and he was nothing but professional, polite, and had a great attitude.
When we PCSed from Hawaii at the beginning of the month we had to fly our dog over a couple days before we arrived due to the 4^th of July holiday. The reservation process a couple months beforehand was easy and straightforward. Communication from TPB employees was always quick and professional. The airline messed up big time upon our dog’s arrival to SEA and told Regis, who was there to pick him up, that there was no dog on the plane. Regis was back and forth in communication with me through the whole ordeal, dealt with the airline reps in SEA, and was there at the airport for about an hour until Hawaiian Airlines finally «found» my dog. I am thankful for his calm and professional demeanor and that he didn’t just show up, told there was no dog, and turned back around, which he could have easily done.
Our dog was clean, happy, and in good health when we picked him up at TPB after we arrived. Regis had even taken the liberty to wash the t-​shirt that was lining his travel kennel (we put it in there over the layers of recommended pee pads so our dog could have a familiar scent on his flight)…it’s little things like that that make a difference, I think.
I’d love to know what «numerous» accidents and deaths Dee S. mentioned, as I could not find anything but the one incident of the mini pinscher escaping and hit by a car. She failed to mention that TPB apologized and paid for the entire vet bill for the incident and that it had been the only incident in the 10 years of business.
The only reason I didn’t give 5 stars is because our dog did have a pretty serious looking scratch down his backside, it was 3 lines as if another dog had really dug into him with their claws. They were raised up and scabbed over when we brought him home and they have healed up just fine, but I wish they would have pointed it out to us when we picked him up. I’m assuming someone saw the incident? It looked serious enough that our dog would have Unilocaled or that it would have drawn some blood.
Great staff, reasonable prices, we will use them again!

I brought my dog to Pet Brigade for the weekend. It’s disappointing they are closed on Sundays because I missed my little guy so much, and all I wanted to do was see him. After picking him up, my dog became very sick. He was throwing up constantly. I am very disappointed that he became sick from the facility. I did not feel that the staff was very engaging or cared about animals at all. I would never bring my dog back,

I brought my very loved pooch in for doggy daycare and grooming for the first time. When I arrived I was asked if I had been there before and I told them I hadn’t. They asked for my vet records but since I didn’t have them with me they said they’d take my dog and I could fax them in later. I called my multiple vets to collect all of my records (a mobility agreement means vets in multiple states and time zones) and had them faxed to me. Honestly, I wanted to see if this policy would be inforced and sadly it was not. I didn’t fax the records in and brought them with me when I picked up my dog at the end of the day (who was being groomed with another guests poodle loose in the room). The owner, Regis Jackson was there giving a tour to another guest. The girl at the front desk quickly checked me out and gave me my dog’s report card and charged me the $ 94 for one day of daycare and a basic groom for my 20lb dog but she NEVER asked for my vet records.
The girls were friendly and my dog seemed happy when I picked him up but the treat I bought him looked brand new (as though it was never given to him ~ but I can’t be sure since there are no monitoring cameras), but more importantly the staff DID NOT ensure that my dog and who knows how many other dogs were properly vaccinated and exposed him to other unleashed, uncaged animals.
Ultimately I was disappointed and wish they had followed up on my vet records.

We kept our dog there for 10 days, based on the fact we’re in the military and I was recommended by fellow colleagues. When my husband picked up our dog after those 10 days, he was completely filthy, smelled like poop. Even the Vet said so when we took him to his regular appt that same day. Then later that night, my dog began throwing up and having diarrhea-​which lasted almost a week, with constant trips to the Vet (almost $ 400 in Vet bills). Come to find out, my dog contracted giardia. Which in turn got my husband sick from cleaning up after him. This place had the nerve to ask if our dog was ever vaccinated for giardia. You DON’T vaccinate for giarda-​you get it from unsanitary facilities! They should know that since they run a pet facility! DO NOT take your pet there, especially for a long stay, and especially over any holiday period, like Xmas/​New Year’s. I tried finding a way to complain on the MWR website with no luck. So this is me finally voicing my complaint.

The Pet Brigade has changed staff I believe and is doing a wonderful job. On a short notice (15 minutes to closing) the pet brigade was gracious enough to stay open for 5 extra minutes to get our pet in for the night. Coming to a new post and having understanding people really makes an awesome welcome to JBLM! The price is reasonable and the staff is awesome! My dog was taken great care of and was bathed then groomed prior to my picking him up. Thank you Pet Brigade!

We’ve taken our dogs here twice when we were going out of town and both times we found them to be excellent! I was a little put off at first that they charge extra to feed your dog food from home, but then I found out that they feed them Canide, which is fairly similar to the food we feed our dogs already and it wouldn’t upset my one dog’s delicate system.
We have them get baths on the way out every time and they come back looking and smelling great!
You know the staff really does interact with your animal because at checkout, they’ll talk to you about it. They knew each of our dogs’ favorite games and quirky behaviors. =) I wish there were more boarding facilities like this one!

Started taking our dog for daycare late summer 2008. Once the rainy season came, he came home muddy almost every day. The staff is friendly and pleasant. After 3 days of pressure from the owner, we wrote a «complaint letter» to Ft Lewis MWR to get streetlights installed along the road to the facility. We felt this pressure from the owner was inappropriate, but decided writing the letter was better than not… considering we were leaving our pup there all day. After a couple months our schedule made it difficult to bring our pet there anymore. On the phone the owner was pleasant and agreed to a refund. In person the owner was a total jerk: he questioned what care we were giving our dog and kept talking about his non-​refund «policy». I simply cut him off and let him know I was there to obtain a refund as discussed and agreed upon. The owner called me «snotty» several times and started visibly shaking… I thought he was going to totally freak out on me. Other customers came in at that point and the owner told me to never come back, which I have no problem with. Great staff, mediocre facility, horribly creepy owner. NOT recommended.