SpringHill Suites Fort Myers Airport

I stayed at this hotel over the weekend for two nights and didn’t have the best experience. We were out of the room most of the day Saturday and the cleaning service never came to clean the room, refresh our towels and toilet paper. the next morning I went downstairs to check out and I mentioned that several of the other people that we were with in the hotel staying in other rooms had not had their rooms cleaned either. the woman at the front desk told me «that if I wanted additional services that I would have had to let the front desk know ahead of time.’ last time I checked, having the beds made, getting new towels and replenishing toilet paper in a hotel was not considered to be an additional service. Most of the other people staying in the hotel had their rooms cleaned and restocked so it really made no sense.
She then told me that I must have had the do not disturb sign hanging on the door which is why they did not go in and clean it. I also told her that we did not because we knew we would be out all day so there would be no reason to hang that on our door. after telling her that we ran out of toilet paper and towels she said to me, «well, we have that all here at the front desk if you needed it.» the problem is, that we would not have needed it if house keeping had come to clean up and stock the room. very sad how poor the customer service was at this hotel. they really didn’t make it all about the guests which is how it should always be.
maybe we’ll have better luck next time…

Nice hotel with clean lobby and nice rooms. My only complaint is the breakfast bar. Under stocked and what they did have was never replenished. The guests that stay there are scary. Looked like a parole hearing. Jerry Springer could hold auditions here. Be careful.

The hotel is clean and nice upgrades in the rooms, nothing special just a clean comfortable place to stay the night. nice continental breakfast with ceral, bagels breakfast sandwichs. That was a nice touch.

The hotel was nice and updated throughout. Our suite had two beds, a desk, chairs, and a sofa. The sofa may have been a sleeper, but I didn’t bother checking. Free wifi and breakfast, including hot items such as biscuits and gravy, and a waffle maker. I would highly suggest asking for an odd numbered room at the time of your reservation. Odd rooms are on the front side of the hotel, even rooms are on the back. There is a restaurant/​bar off of the backside of the hotel and it got pretty loud on the Saturday night we stayed. Even with our fan on we could hear the loud crowd. I ended up asking the desk clerk to switch rooms, which she did with no problem at all.

Came in late last nite stayed here because it was close to the airport. Staff was great. The room was clean and nicely appointed. Will love to stay here again. Hotel has a shuttle to the airport. A nice plus.

Great value, free airport shuttle, free wi-​fi, and a nice outdoor pool/​spa. Stayed here on business and it was ideal, free waffles in the morning are always a positive as well.