Hilton Fort Wayne at the Grand Wayne Convention Center

Really nice hotel, but there was construction everywhere! It caused a little confusion but I figured it out. I also experienced a minor mishap with the front desk. I called down for a sheet to put on the sleeper sofa and for some extra blankets. The first time I called, nobody from the front desk ever came up. I called back about an hour and a half later to ask again. They finally came up, but I still had to wait for 30 minutes. Other than these minor hiccups, I had a nice stay.

We have stayed at this location several times. It just keeps getting worse. However, since the hotel was completely booked it was filthy. There was debris, empty cups and wine glasses scattered throughout the lobby/​second floor. It needed a good vacuuming.
Apparently there was a wrestling match in town which means nobody has to watch their kids. A group of about 15 kids were playing football near the elevators when we arrived. All the parents were in the bar resulting in drunk people banging, slamming, yelling until about 4am in the hallway. Girl at the front desk just said «Oh, sorry.» Needless to say, we did not get any sleep. Awful experience.
Oh, and the bed was lopsided. Felt like we were rolling down a hill all night…

The room was great. The breakfast room service was bad. I paid $ 20 + a $ 5 tip for 1 cup of Lukewarm coffee, 1 bagel, 1 danish that was literally 2 inches in diameter, 2 orange juices and they forgot the cream cheese. Very disappointed

Probably the best hotel you’ll find in Fort Wayne, but nothing above and beyond basic expectations. We were here for a wedding for 2 nights, and they never cleaned our room. They only had 9 hours to accomplish this on Saturday. Bar was nothing special, breakfast was nice.

The only reason I’m giving this place 4 stars is because their bed is amazing. Very nice staff, Justin at front desk was very nice and helpful. All staff super nice. The room was a regular room. A lil dusty, don’t think the bed stand ever gets cleaned. The bathroom is very outdated. Definitely needs an upgrade. The bathroom was not cleaned properly. There was hair on the floor from previous stay. All in all though, we slept like babies in that bed. It was beyond comfortable. Also soft towels. Nice tv and the disposition of the room definitely works compared to the Courtyard. we did 2 nights at Hilton and 2 nights at courtyard. Of course each has its pro and cons but if you ask me to choose where to sleep, Hilton wins hands down. Hilton was also a bit cheaper so it’s all relative.

It’s a hilton, so of course expectations are high. The Fort Wayne location delivers, as expected. Super clean, great staff, and rooms with everything you need. I appreciated that it was fairly close to places allowing me to walk where I needed. The pool room himself looks a bit scary but I didn’t use it. The gym is small but has a nice free weight section. I didn’t go to the dinner restaurant in the hotel, so can’t comment on that. Overall, my go to. If I’m here for business again, I will be staying here for sure.

The hotel is nice, the staff have always been friendly and the rooms are well appointed and clean. My experience on my previous stay solidified my appreciation for this property.
I checked out and got in the shuttle to go to the Fort Wayne airport for a flight out. On the way to the airport, the driver recieved a phone call from the front desk, informing him that the cleaning people had found a set of keys in my room… to my horror, they were my keys! Because I had a flight to catch, we could not turn around to go get the keys, but the hotel arranged with a local taxi service to deliver the keys to the airport. They went to the effort of making sure the taxi service had a cab in the area so it would have been the fastest way to get me my keys.
Thanks to the quick response of the hotel cleaning crew and teamwork of the front desk and shuttle driver, I did end up getting my keys before the flight departed.

Live this place, great people, food, service etc.
My go to property in Fort Wayne, IN.

The staff here treated their guests like royalty. Granted, that may be due to the Hilton Diamond status. However, it was still a great place to stay. The ladies at the front desk were very kind and helpful. The hotel itself was clean and the rooms were pristine. We couldn’t have asked for a more comfortable stay. In the morning they serve breakfast in the first-​floor Bistro. The breakfast itself was good but I’m not sure it warranted a $ 12 price tag. However, what made the breakfast was the excellent staff. Ruthie and Rhonda were superb. They were extremely kind and helpful. The only thing we found to be a negative of our stay here was with the gift basket in our room when we arrived. Although we found it odd, we assumed they really knew how to treat their diamond members. This was until I got home and started going through the stuff. Turns out there was a wedding set for the day we checked out. The wedding party must have prepared baskets to be placed in their guests’ rooms. The hotel, however, messed up and gave us a room with one of the baskets. The attention to detail by the booking staff was missing here. However, I find it pretty funny that I now have a couple «Live Well and be Married» beer mugs. The cookies and stuff were also good. Big thanks to the staff for the messing up that one. Overall, I would highly recommend staying here. It was a great place. However, I would hesitate before booking a wedding reception or other party here. The event planning staff don’t seem to be very detail-​oriented.

Hilton loyalist, and while the main lobby seemed a bit dated the rooms were updated and clean. And turn down service is a plus.
The shuttle driver was friendly and funny and their shuttle insanely clean.
The front desk staff were happy and informative and seemed like the genuinely enjoyed working here.

As a Hilton Diamond, I have seen the good and the bad of Hilton. Take my word: this is really one if the best Hilton’s in the chain! The rooms are clean, the staff is very helpful, and the location is great. Don’t miss this opportunity to feel pampered at a low rate in NW Indiana!

Lets just keep this simple. I am not one for harping on all the bad things, I just move on and don’t go back. This time I do feel an obligation to let people know that they should be aware. I spend more than 300 nights a year living in hotels. In the last seven years I have never been treated like I was treated at this hotel.
I had a two night stay with a group. On the second day housekeeping serviced the room while I was there, which was all an fine. Later that afternoon when I get back from lunch I see i have a message on my phone. So I call the front desk who then informs me of local laws about smoking in the rooms. I told the gal that I haven’t smoked for over 18 years and yes the room or the surrounding area does smell like smoke but that its not mine.
I took a nap and realized the message had not been cleared so I stopped by the front desk when they told me that they where going to charge me $ 150 for smoking in the room, and that there was nothing that they could do until the manager came in the next morning. I explained to her that this needed to be resolved tonight, I don’t have time in the morning, as my group would be departing. I finally had to get argumentative with her to get her to understand she needs to get someone who can get this fixed.
She was able to get a hold of the head housekeeper who was still in the hotel, her name is Candace. She met me in my room and realized that there was nothing in the room that shows that I was smoking. Yes it smelled like smoke, but she new and could tell that I don’t smoke. She did get the situation resolved.
Here is my big issue with this. The way it was handled was completely wrong! To be accused of doing something, regardless of what it is, then just assuming you can bill the customer because you think they did it, IS SO WRONG.
If this hotel would have taken the time to look at my rewards preferences for example they would have noticed that I request NON SMOKING rooms. This is for a reason, I DON’T SMOKE!
I also ate at the Bistro for breakfast the next morning. Breakfast was good, if you can find the cook to fix you an omelet great, if not don’t be surprised. I settled for the scrambled eggs and bacon and called it a morning. For $ 12 I would have expected more, Embassy suites need to come train this Bistro.
I got an apology from Candace, and I must say she handled the situation, very well.
To HIlton and the management of this hotel. I have two things to say to you. First don’t accuse a guest of something that you are not positive they did. Second, if a customer has an issue regardless of its nature telling them to wait till later to resolve the issue is so 1960. Third, when you make a mistake, man up and make up.

3.5 stars. The King deluxe was spacious, but no fridge.

Excellent Hilton property. Fairly well managed with energetic employees.
Very comfortable and large rooms. I had a king bed room and a very large flat screen tv. I didn’t find any HD channels and the regular channels were a little fuzzy but no big deal.
Check in was seamless and the employee very efficient. Less than 3 minutes.
The bathroom is fairly large with a separate room for commode/​shower. Makes it easy for husband and wife to get ready at the same time. The closet is huge. You’ll never have enough hangers at any Hilton property but they’ll get them up to you quickly if you call.
Room service is very good. A NY Strip with veggies/​salad/​taters was fairly priced at $ 24. Compared to the Hilton O’Hare, that’s a bargain! Steak was cooked to perfection and arrived in-​room ‘hot’. Not the best quality beef but good enough.
I had 4G in the room so I tethered instead of using their wi-​fi.
The bed is top-​drawer and the room was in EXCELLENT condition. No visible signs of age anywhere (Room 412).
As a Hilton Hhonors Diamond I received two buffet breakfasts, two evening appetizers, and two cocktails all for free on a two night stay.
Parking is via the parking garage across the street. At first I figured this was going to be a pain in the butt but there are plenty of spaces always available on the first floor and the cross street isn’t busy. It wasn’t a pain at all.
The little bar across from check-​in is very warm and relaxing and not your typical hotel bar. I give it an A+ for relaxing atmosphere and good service.
One of my bitches will probably be a ‘plus’ to almost everyone else. The A/​C unit is almost silent. I had to go put my hand over the vent to make sure cold air was coming out. It was. I like to have the noise of the fan to drown out hotel noises. I wasn’t used to how quiet the room was. I had to leave the TV on ESPN for the perpetual evening loop of Sports Center.
Highlights: Room/​Cleanliness/​Bed/​Bathroom/​Towels/​Room Service
Lowlights: Grainy TV/​Quiet AC/​Food Quality
A great hotel. I can’t imagine Ft. Wayne having anything better.
Enjoy!

We stayed for two nights. The rooms were very clean. We ate at restaurant on Saturday night and they were out wine and food we wanted. I know they are a «convention hotel» but just curious why they wouldn’t order enough for weekends. Otherwise, rooms were nice and clean. We would have liked a bathroom with a door. We will definitely stay again. Great desk staff.

Had a very nice stay. Room was very clean. Staff very friendly and helpful. Breakfast was a bit pricey for food served in the 1020 Bistro.