Autozone

Very dissapointed. Have been a long time auto zone customer. This location has replaced batteries for me in the past but after testing my battery and finding it to be bad I was told first that they don’t install batteries. I spoke to manager and he said they could but I would have to leave the car and they could not guarantee they would get to it today as they were busy. I guess three cars parked out front = busy? The must be doing very well there if they didn’t want my $ 200 for a new battery. Ended up going to Wall Mart and got comparable battery installed in 10 minutes and saved $ 80. Wont be giving them any more of my business.

The guys that work here are awesome. I came in with what I thought was a dying battery and they checked it for free. When it did indeed come back as a bad battery, I was helped with removing the old battery from my car. Now, my old battery had quite a bit of corrosion around the connectors. When the old battery was taken out, the negative connector (not the cord) snapped in two. The guy who was helping me, Kyle, put on a new connector after he cleaned the wires of corrosion (which took him 15 minutes) in the 100 degree Texas summer heat. He never once complained and was entirely helpful. This was honestly the best experience I’ve ever had doing maintenance on my car and I recommend this Auto Zone to anyone that enjoys good service and great attitudes.

I did the obligatory «chick» thing tonight and managed to leave the gas station without the gas cap. I went back to the station, it was gone, so I headed to the Auto Zone around the corner. As I walked into the store, I also remembered that I needed wiper blades. No sooner did I walk two feet into the store, the gentleman asked what my make and model was — he’d look up the right ones for me. I told him I also needed a gas cap, and by the time I wandered to the counter, his coworker had already pulled the gas cap for me. We started to ring up those two items, and then Lonnie, the gentleman helping me had to ask, «Is there anything else we can help you out with today?» Well…
My A/​C has been whacking out mid-​commute home, for the last 9 months or so (in the hot months, at least) and I didn’t think to tell them to leave the car running to exhaust. So I asked the question. He took the time to come out, look under the hood and explain a couple of things that might be the culprit, and acknowledged that it wasn’t the A/​C itself, but one of the auxiliary parts. He also popped the new blades on, lickety split!
I’m VERY pleased with the service I received at Auto Zone. They’ve always been my go-​to place, but it’s nice to be reminded why.

Free use of engine diagnostics tool is 5 stars in my book. Most shops will charge around $ 75 just to plug this tool in and tell you the code. Sometimes it’s something as simple as you need a new gas cap. If you car won’t run, but the CEL is on, you can «buy» the tool (loaner version), use it at your home, and bring it back for a full refund. Brilliant in my book, and a sure way to get my business too.