FedEx Office Print & Ship Center

I use Fedex for everything but the guy working here is terrible. Condescending and obnoxious, it’s like the guy thinks he’s Tom Hanks from Castaway. Go to the UPS store across the street.

WASTE OF TIME! You would think that getting a document scanned at FedEx Kinkos would be a minor deal. I came in with a multi-​page document that I needed scanned quickly. However I was told that I could use the little (rinky dink) one page scanner. I didnt have time to scan 30 pages one page at a time! No large format scanner??? Seriously?!
There was a person already sitting at the tiny scanner so I couldn’t use it anyway! The customer service rep said she could scan it for me only if I have a flash drive or buy one of theirs, which start at $ 12.99. I thought I could stop in, get my doc scanned quickly and be on my way. Nope. Btw, Staples has no problem scanning multiple pages and emailing. Apathetic employees and can’t get a simple scan done. UNBELIEVABLE!

Constant problems with this location. Never have my stuff right-​some of there employees are rude as well. Houston location makes the camp Bowie location look like a joke. Go to houston street location.

I try to avoid this location whenever possible however sometimes it’s convenient. I’ve had a problems with these guys in the past not being very helpful. Unfortunately today another problem which this time warrants a review:
Brought 3 boxes to ship, two of the were medium sized moving boxes that were half full with prepaid labels. The other was a smaller box with pants that needed to be returned. I walk up to the counter and the first word out of the guys mouth after looking at my boxes was that moving boxes weren’t going to work. I was so thrown off in confusion he had to explain by starting to squish all of my boxes with his hands. Apparently, this guy said these boxes are not superior enough for shipping with fedex because «when they stack boxes they will crush». Then he continued to the smaller box saying the exact same thing when squishing it. I was in absolute shock and getting pissed. I told him i had been shipping stuff for years and have never heard of something so ridiculous. These aren’t crap boxes! Their moving boxes from lowes, single wall corrugated. On top of that, the smaller box was a regular shipping box that had been shipped to me by an online retailer and I was simply returning in the same box!!!
Absolutely fuming I told him I would go somewhere else and that it was no wonder they had 2 stars on Unilocal.I don’t know what the deal is with this store but customer service must be 127 on the priority list!
So after leaving the store I was in a bit of a pickle because two of my packages were prepaid with fedex. I prefer UPS down the road but I wasn’t paying for those. So my only recourse was to go to the fedex on Bryant Irvin and hope for the best. Well that location processed the order without problems. The service guy did mention that some moving boxes come apart during shipping however mind looked good and possibly of better quality. He continued that as long as they were less than 30 pounds they should be fine. And of course he said nothing about the smaller box.
End the end I’ve learned two things: don’t use moving boxes to ship and two, go directly to the Bryant Irving location for better customer service!
BTW: I looked up the Fedex policy and it states no boxes of chipbored like a shoe box will be shipped and that single wall corrugated is minimum required. It does make a note that heavy boxes (no weight listed) may need double wall construction. So in the end there was no policy to back up the store.

We had never been there before had the Best Customer service Thank You so much we are going to Use this more often we use too go the Post office but they lose our packages and mail and they always say it’s not there fault so FedEx Shipping from now on And Thank You Alicia Great Job

Customer Service is totally a foreign word at this location. I know they are capable of being friendly, because I witnessed them speaking nicely to one another, but as far as their interaction with customers they are either snarky or just plain cold! UPS has a pack and ship location just a couple blocks up Camp Bowie and I think I will try that place instead of going back to this fed ex location.

I’ve come here for shipping items Ebay items, mostly, so I can’t really rate the other services they offer. However, in the past two months, my experience has been less than positive.
Case#1: Took in a boxed item with label that was ready to ship. However, the lady said I «could not ship that, because it’s a ‘Display Box.’» When I balked at this, citing that I had shipped many like this before, she got a bit snarky with me saying they would «not take the box because it wasn’t corrugated cardboard.» Although I had shipped this kind of box many times in the past (from here and other locations), I wasn’t able to do today. So… I changed nothing and shipped from another location without a single hassle. Go figure.
Case#2: Took in a parcel and had my shipping form in hand. They were out of the clear plastic mailing sleeves, and asked the lady (yes, same one) for a sleeve. «We’re out of those,» when she tossed down a large roll of clear mailing tape in front of me. «You’ll just have to tape it to the box.» Really? You’re out of the sleeves, and you can’t even help by taping it to the box? USPS would do it in a heartbeat!
After the second case, I actually called FedEX to complain about these incidents. I was assured I would receive a phone call from the manager in 24 hours. It has been weeks now, and no call. Guess I’m not going to hear from anyone. Oh well.

This is a nice location on Camp Bowie with friendly staff. I usually just drop packages here or pick up new labels etc. It’s never been a hassle and the dedicated parking spots out front are nice. They also have automatic doors, so if you are lugging something that requires 2 hands, you don’t fumble with the door.

I had a great experience here. I had to get a HUMONGOUS book separated and re-​bound. This Fed-​Ex had a great price for that and they did it reasonably fast. I was able to drop the book off and they gave me a call when it was done (they estimate 2 – 3 hours and it was done in 2, right in time for me to pick it up on my way to class) — even though they were busy that day, the service was great and I was able to get my book in a timely fashion.
Definitely have recommended this place to many of my friends for the same service!

Went in yesterday. Couldn’t get any help. Four employees were standing around and socializing. I couold every bit of the conversation about meeting up at the Blue Mesa at 10:30. Nobody cared about helping customers. I watched two separate ladies struggling with their packages and staff didnt offer to help. Sad.