Hooks Lincoln

great experience. painless… Literally we found the car, got the paperwork completed and car delivered in 48 hours. Thanks!

Kudos to Hook’s. I have purchased two automobiles from Cory and the service during and after the sale have been exemplary. There is a reason you go back. The selection and sales process were most professional, allowing me to determine if this was the right deal for me. No high pressure, just facts. The delivery process outlined each feature of the vehicle in detail, providing information other dealers may have simply said to read about. And the continued service after the sale has been great — thanks Greg.

The reason we went with the car selection we did (MKX) was because of this dealership and the level of professionalism displayed by everyone we interacted with. We went to several dealerships in a search to get a car for my new job (previously I had fleet vehicles provided by the company). When we entered Hooks it was just a different experience from being greeted at the door to the level of expertise/​knowledge sales and management had. To be honest, my husband and I had settled on another car selection, but did not have a good feeling about who we were working with. After coming here, we decided that long-​term this was a better decision because we trust that they will take care of us and our vehicle for the long haul. Thank you Pete, Elliott and Kip for making this car buying experience hassle free! Also, a big thank you for treating our kids with kindness and compassion throughout the process (hard for kids to have patience during these type of transactions and you all had everything they needed to keep them comfortable, entertained and happy).

Did most of the leg work on line to limit my time at the dealership. They were super sweet and was even able to get me better financing than I walked in with. I LOVE my new SUV thanks for restoring my opinion in car buying

Avoid this dealer at all cost, brought a 2013 MKX in for a brake concern and was told by Gregg the advisor I needed rear brakes on a 30k Lincoln, I’ve been in the industry 8 years and knew this wasn’t right. I had ⁵⁄₃₂ of pad on the outside and metal to metal on the inside, my conclusion was a hung/​seized caliper. They didn’t test or diagnose just eye balled it, and told me it was customer pay, I told them I felt it was a seized rotor and was immediately rejected and advisor just said I needed to pay for a brake job, didn’t even offer to call Lincoln for tech assistance or advise. I needed it done regardless so I asked about a loaner and was denied. So this dealer was all to happy to send me and a one yrar old out in a vehicle with bad brakes so i immediacy went for a second opinion, seized caliper (they actually pulled both rear wheels and had a tech simulate drive conditions while two techs watched the rear brakes, right rear seized and didn’t move at all) full Warranty replacement of caliper, pads, rotors and provided me a loaner. So don’t get ripped off by this money hungry small dealer that doesn’t care about customers at all.

Always the best service in purchase! When a woman shops alone for a car, they help you, and do not try to take advantage of you! The care in the service department for oil changes etc. is the best!

Fabulous service by Doug Robertson and the gang in the service department at Hooks. I always feel like a star with their customer service, and love leaving from my maintenance appointments with a shiny, clean car!