Kroger

Store is great; however, the Starbucks inside falls short in all areas. Bad service, unpleasant staff, no urgency, supplies on the condiment bar are always empty, and lacks leadership. Would recommend driving to the Keller location if you’re interested in Starbucks.

I’ve been shopping at this Kroger for 3 years, I don’t even miss going to the Walmart in Roanoke. The prices are actually close to or cheaper than Walmart. The produce is much better than Walmart, the staff is helpful and friendly every time I go in at least 2 or 3 times they say hello. Sometimes the way things are marked is tricky and I would encourage reading the label on your item to find the price. At times I have to take the item to the cashier and ask for the price because it appears to be on sale but on occasion it’s not.
I once had a problem swiping my gift card at the gas pump. Don’t ever do that! It took a week to unfreeze the balance on my card!
But overall. A very pleasant shopping experience and I love the fuel prices and points.

This store is always clean. Well staffed and they are all friendly. Every employee I walked by greeted me today. The guy stocking dairy greeted me twice, I walked to get milk and back– lol
When I stopped at the bakery to choose a fresh baked bread, I was offered some help but politely stated that I was just looking. I guess I took to long so another girl asked if I had any questions and at that time I did. She did not have an answer but immediately turned to the worker in the cake section and asked her for me. This store has the customer service down.
Another reason this store is a go to for shopping is that they often have free samples. I have tried different wines, beers, cheeses, sushi, popcorn, deli meats. I have even purchases a few of these things because I had never ventured to try them, and samples are a good way to try new things.
When the team is there making sushi for the case, it is made fresh daily, you can put in a special order and they make it for you right then.
I have gotten a bouquet of balloons form the florist and they did a great job. Their flowers are always lovely.
I hope after reading my review and you come here that they will not let you down.
Just a note: when the economy is having an egg or milk issue, do not get mad because Kroger sold out. And if weather is bad and the truck has not come in, that should not reflect your opinion of everyday shopping.

They are always under stocked. Their produce section is never even ¾ stocked and whatever is there looks old. About a month ago they were out of all oikos yogurt (don’t think there was an oikos food scare like with blue bell and sabre). Maybe there were like 5 coffee flavored ones (no thanks), but it was mainly just a big section of empty shelves.
They are usually out of small capers and I was only able to find one giant, expensive jar of tahini paste (looked for it for a few weeks and finally found it near all the organic stuff???). I know that’s a somewhat unique item, but come on. I don’t think they carry julienned sun dried tomatos, either. Ive looked, asked, and have never walked out with it crossed off my list. Boneless skinless chicken breasts are a hit or miss as well as deshelled, deveined shrimp.
Every time I come here, I have multiple items on my list that they were either out of or I finally gave up trying to find. This means another grocery store trip to a different store. It’s just really frustrating. I never had this problem at the other Kroger near my old apartment. They need to step it up.

I rarely give a one star. It is reserved only for a business that has consistently demonstrated problems with no sign of improvement or a concern with mending problems.
This Kroger deserves the one star every bit. I only live a few blocks away from the store, so I visit it way too frequently. I am developing a tendency to start avoiding it and driving further to Albertsons or some other grocery store that is a better store overall.
I cannot explain how unprofessional the checkers are. I have heard more stories about their boyfriend or girlfriend, or what is wrong with the store, or how so-​and-​so employee has pissed them off one time too many, etc. These stories are consistently going between the checkers and the baggers. It is as if I am not even there, but I am witnessing their conversation. It has happened to such a degree that I filled out a formal complaint and turned it into Kroger’s. I have never heard anything back and that was two months ago. The level of consistent unprofessionalism is appalling and the lack of follow up by the management when I filled out a formal complaint online is simply not excusable.
I work night shift in a hospital, so I have a tendency to shop at night. They close down their checkers at a fairly early time and if I go shopping later in the evening or night, I have to scan all my groceries. I do not mind scanning some of my groceries, but a whole basket full of groceries can take a very long time to complete and it becomes the capstone to a very frustrating visit to Kroger’s. Not to mention there is not enough space to put my groceries from the cart to the counter on the left of the self checkout. A grocery cart full of groceries will not fit and it creates a logistical nightmare. This then triggers the alarms on the self check out causing it to lock up. The one employee who monitors all of them has to consistently run around reactivating the machine so I can then scan the next item.
I wish I had my phone on me when I went to the store last night. I would have taken pictures to show you all. The produce section was about 50% empty. Entire bins simply empty. The selection was poor and the quality was minimal. I also found multiple errors when I went to check out that did not match the price advertised. They tried to charge me three dollars for a simple small head of garlic. I said I would not pay three dollars for a small head of garlic and returned it back to the produce section.
The frozen food section had vegetables that obviously fell out of the bag or somehow exploded out of the bag. Corn and vegetables were spread around the aisle at a large distance. It was an unsafe situation and the hour plus I was shopping there, no one addressed it, cleaned up, put safety cones out, or attempted to address it in anyway.
I simply do not like that I will be penalized an additional cost if I do not sign up for their card. Yes I have signed up for it, but I resent having to give them a card with my address on it or suffer a penalty. I believe Kroger is wrong for doing this and they should stop it like Albertson’s did. It is why I choose to give most of my business to Albertson’s.
I have been around a lot of seafood in my life. Their selection is poor. I have tried multiple times to purchase various seafood items and have been disappointed. I seldom can find wild caught shrimp. They only offer farm raised shrimp. A properly run seafood counter will not smell like old fish or old seafood. They do not clean up as well as they should, the obvious giveaway being the smell that permeates around the seafood counter.
The prices are outrageous. I drive to Albertson’s or Walmart when I can to avoid having to pay the prices that Kroger charges. This is one of those flagship stores and they charge a premium price.
I have shared my concerns more than once with Kroger personnel, and the feedback is poorly received by the overworked employees. They do not seem concerned and run a minimal mindset minimum wage business that is not centered around customer service, cleanliness, or a good experience.
I have no trouble believing that the management of the store must be unhappy and disengaged as their employees consistently come across this way. The culture and atmosphere of the store varies between unprofessional, not caring, aloof, and overworked. I have yet to see even one employee I would call happy. They come across as zombies who try their best to get everything done as fast as they can.
I have waited a long time to offer my opinion on Unilocal as I was hoping the store might improve. Rather, they have degraded their customer service down slowly over time. Tonight’s experience was a typical poor experience and I decided it was time to put my thoughts down and share them with everyone.

Wanted to get some ham from the deli. Guy working the counter asked for some help from another employee. He happen to ask the guy I saw preparing something at another table. I had just see this guy talking to another employee and while doing so wiping his face off and scratching his head several times. He arrives at the lunch meat section puts on his gloves and asked if I needed help with something. (Do I tell this guy he is clueless bc he doesn’t have sense enough to wash his hands?) I plead the 5^th and went to grabbed ham from the Meat department. No managers in sight in the whole store. If they were visible they did a poor job of making themselves known. My pregnant wife used the bathroom by the Pharmacy and said his was filthy. Awful visit!