Pizza Hut

Very upset right now, ordered online about 6pm. Received order in decent time a little after 7ish. I had a decent size order so it was thing falling as I tried to get it to the table. I realized the wings I ordered was not with my food, tried to run to catch the driver but it was to late. So I called and spoke with a young lady who apologized and said she was getting out to me right away. An hour later I called and it was a different young lady and she asked for my order number and said she would get it out to me, 45 min later and mind you they are 4 min from my house. I called again and a young man answered the phone and got his manager who was a lady and she apologized and stated she was never informed but offered to get them to me or a refund I decided to give them another try to get them to me, and now an hour later before I call them for a 4^th time I’m writing this review and asking for a refund… never again, this will be my first and last time ordering from them.

Honestly, I joined Unilocaled just now to write a review about this location. I am never the one to spend time writing a review but this location is absolutely awful. Pizza Hut is a chain that you would assume you can rely on when moving to a new location. I understand every location is different, but I have never been so disappointed. I ordered a pizza, wings and cheese bread sticks at 6 pm. The estimated delivery was 30 minutes so when it was around 45 minutes later, I didn’t think it was a huge deal… Things happen. Well after over an hour I started to call their location just to ask the status of the order. No one ever answered. Calling over and over and not one single person answered the phone… Not once. This was very upsetting to me cos I had no clue what was going on and my credit card was already charged… After two and a half hours, my doorbell finally rang. It was an extremely cold pepperoni pizza (no, not even luke warm, COLD) and boneless wings that were just sitting (not coated) in a thick garlic Parmesan sauce that was very obviously just sitting out all day. Oh, and no cheese breadsticks. I understand things happen but this experience was just completely unacceptable. Needless to say, due to such an awful experience, I will never order from Pizza Hut again. So, if you want Pizza Hut, please, save yourself and don’t order from this location. If I could give negative stars, I would.

When I was a kid, in the 1970’s, growing up in Wharton, TX, we didn’t go out to eat much. Pizza hut was one of the few options we had for «dine in» eating, long before the days of delivery. I miss those days of being able to go in and experience a pizza parlor. I remember putting coins in the juke box and making sure a trip to the restroom happened at least once to catch up on the latest jokes scribbled on the walls, back when wall scribbles were clean content for the most part. **sigh**
Ok, trip down memory lane is over. Tonight, in the year 2015…
We ordered two pizza’s, medium size, placed an online order.
We built our own for $ 6.99 each.
Pizza #1: light marinara, pepperoni, bacon, spinach, mushrooms, and tomatoes with cheddar crust with a honey sriracha sauce. Hand tossed crust
Pizza #2: hand tossed with white sauce, pepperoni, extra pepperoni, buffalo swirl, and cheddar crust.
We picked up the pizza. Busy place. Seemed like any other pizza hut. These tiny cramped counter only long thin shops are such a far cry from what we used to experience.
the #2 pizza with extra pepperoni seemed to not have that many pepperoni to be honest. Not a bad amount, but if we had ordered a normal amount, it would have been a bit scarce maybe? Or perhaps they didn’t put extra?
The #1 pizza was delicious, through and through. My daughter didn’t care for the hint of sweetness the honey sriracha sauce created, but I loved it. I thought this pizza was simply delicious. Not sure the cheddar on the crust made any difference though.
The #2 pizza had white sauce, something I’m not the biggest fan of. My daughter loves white sauce and tends to shy away from tomato based sauces. She thought it was really good, but also wasn’t sure the cheddar on the crust made any difference.
Together we enjoyed the pizzas. We are regulars with Pizza Hut because their pizza is anywhere from normal to rather delicious. Nothing that will command attention, but never bad. You can’t beat the price, being able to load up multiple ingredients on a medium for $ 6.99. I think the only extra cost is if you ask for extra cheese.
Recommended if you want hot fresh normal to good pizza.

While delivery times are exceptionally good. The quality and most importantly the consistency of ordering from this store is well below par. I have had multiple incorrect orders delivered, undercooked orders, and most recently uncut pizzas delivered. Sadly I would say 75% of the time one of these issues applies to my order. If you want a fast order you can get it here but don’t expect it to be good or correct.

Pizza guy was super nice and dressed like the Joker. ¹⁰⁄₁₀ would order again. Pizza was hot and so were the wings.