Pep Boys Auto Parts & Service

Guys, this place is pretty terrible. My A/​C went out and I brought it in to get it fixed. They ended up replacing the low pressure hose thinking that would fix the problem. That was over four hundred dollars. That didn’t fix the issue, so they wanted to replace the entire A/​C unit. Understandable. The whole system has to be replaced. I get it. However, they wanted to charge me nineteen hundred and fifty dollars to fix that. I took it to a different mechanic and he fixed it for nine hundred and fifty dollars. That’s one thousand dollars LESS than what they were going to charge me. Insane. Never returning.

I was having issues with the ABS on my Grand Caravan. We’d be driving down the street and all of a sudden the brakes would start pulsing. Sometimes it would happen and other times it was just a normal drive. Called several auto repair shops to get an estimate but without having the car in the shop only a general ball park figure could be given. Pep Boys asked me to bring it in and actually, they are the ones closer to my home. They said it was the Steering Angle that was causing the problem. I had never heard of that and they said they could fix it but had to order the part from a dealership nearby so I went ahead and authorized the repair. They also ordered a new ABS switch along with the Steering Angle. In the end, it turned out I only needed the steering angle replaced and not the ABS. I feel they were totally honest about this. Had I taken it somewhere else they might have said they had replaced both switches when I only needed one replaced. They would have gotten 5-​stars but the communication was from my end only. I had to keep calling to check on the van’s progress. I understand they are always busy but keep the customer informed about what’s going on. I won’t hesitate to take my van for service there; they really did an excellent job!

I have had the best experience one can have. The store mgr Bob was walking the floor and assisted me with finding all my unique items. He was patience, friendly and kind. I have always had a great experience but today was exceptional. When I could not receive my survey coupons the clerk and mgr gave the discount anyway! Thank you and I’ll be back!

I dont know what the previous reviewer was talking about. These guys have been my go to guys for years. They have been more honest and fair with me than any other place. Went in to repair a window motor and the guy that answered the phone did his best to help me find the best price price for the part even though it wasnt with pepboys. They also remembered the work they had previously done and deducted that from my bill. Some advice is to join their rewards club. Its free and a hell of a good deal. I highly recommend this place and refer my family to them. They are the only place I trust

Store manager was very helpful. It makes me sad that the service department was hands down the WORST customer service I have ever had! RUDE management!!! 3 ½ hour oil change, we had to tell the poor guy working on our car what needed to be done because the guy at the front «the manager» was to busy doing non work related thing to take 5 mins to tell the guy himself. Grrr I can go one forever on how bad this place is. Save your time and money and go somewhere else!
I mean it is bad when the customers that are waiting on thier cars to fixed are giving each other thier phone numbers to make sure something is done about the service! EEKKKKK that is BAD!