The Cheesecake Factory

It’s been awhile since we had this experience, but it was so bad I can’t forget it and need to share.
It was the Sunday before Memorial Day and we were taking a relative out to dinner late Sunday evening.
Every restaurant we tried closed at 10 but we found CF stayed open until 11. After parking we make it in by 10:15.
The manager was at the hostess stand and informed us we couldn’t be seated because the wait to get a table exceeded the time they would be open. Odd because the restaurant was pretty empty and only one small party waiting. We ask if we can sit at the bar where there is an open table that needed to be bussed. He tried to tell us the people were still sitting there and there was nothing available.
We went and sat down anyway as no one was using the table.
The waitress came to take our drink order while my husband was in the bathroom and we ordered a couple apps. The manger came over after awhile and informed us they were out of one of the apps. I proceeded to tell him what I would like instead. He refused to take the order and said he would send the waitress over.
About 15 minutes later she’s comes over to take our entrée order and much to her annoyance I tell her what I would like to change the app order to. She then takes mine and my cousin order and completely ignores my husband and walks away!
We were dumbfounded. I chase her down and tell her she complete skipped the other person at our table.
She says «sorry I thought I saw you at another table» insinuating he was some creep roaming the bar!
I guess that means he doesn’t deserve a meal.
Annoyed and insulted at this point we are so ready to get out of this place.
Our apps finally come and then our entrees five minutes later.
It was a different server bring our food out and we asked her if we could speak to the manager. I watch her go over and tell him and he just turns his head!
Never comes over and just completely ignores us!
When our waitress shows back up we tell her that our entrees came out 5 minutes after our order and she says «ok» sarcastically.
we eat our mediocre food, leave a tip and get out of there.
If the employees don’t want to work after 10 there are so many other restaurants they could go work at.
If it’s late and I’m looking for a place to eat I will go to ihop or better yet go home and make myself a peanut butter sandwich.
Anything would be less painful than returning there for that type of service.

Shit hole who doesn’t respect vegetarian requests then acts like it’s your fault for not eating meat! You puts shame to the chain!

The Cheesecake Factory in downtown Fort Worth looks so much like the H.H.Holmes Murder Castle which stood only two blocks away (2^nd and Commerce) back in about 1900 – 1945.
Did the architects intend for this? It seems too much of a coincidence. I mean really… why would these builders use a lame chain restaurant to resurrect some old murder mansion? It’s weird.
Go ahead and Google H.H. Holmes. You’ll find he couldn’t complete his second horrific building in Fort Worth because he was ran out of town before it was completed. That’s right – the good people of Texas don’t put up with that shit.
So if the Cheesecake Factory wants to hold a monument for America’s First Serial killer… I don’t know what to say.

I don’t get. I really don’t. The cheesecake here is on point (it’s in name… I mean, come on), but everything else is just okay. With a menu as ginormous as they have, the phrase «Jack of all trades, master of none» comes to mind. The food is okay, but it’s insanely pricey for what you get and the cheesecake is where it’s at anyway. Just come here for dessert.
Also, when we walked up, I counted at least 10 open tables outside. We were quoted 45 minutes for a table of 2, even though I offered to sit outside. We were then called within 10 minutes. Get your crap together.

I have always liked the food served in this place. Two of my favorites are Bang Bang Shrimp and Chicken, Jamaican spicy Chicken. Last weekend the husband and I were in the mood to eat some bang bang shrimp and chicken dish, when the order arrived, it tasted different. Something was off about the it. We spoke to our server about it. Her name is Becky, she was sweet about it and offered to remake the dish or get us a different one, whatever we wanted. She also informed the manager, Ryan, who apologized for human mistakes that happens sometimes and was so well mannered and took care of us well. We decided to try out a new dish instead-​vegan salad. It was great. Now this review is not just for the great tasting food that we get here, but also to people like Becky & Ryan, who make customers happy.

I met up with a friend here when I was in town and she picked Cheesecake Factory. It is one of her favorite places. The thing with Cheesecake Factory is that their menu is HUGE. So huge it makes it hard for them to really do anything really well. I have learned the the best thing on the menu in my opinion to get here is the Thai Chicken Lettuce Wraps. All the portions are huge at Cheesecake Factory and the Thai Chicken Lettuce Wraps are as well. Although they are huge I can eat these or share them and not be too full for dessert — cheesecake — duh! That’s the whole point of coming here.
My friend ordered the Skinny Tomato Basil Pasta dish. Our food came out and about 10 minutes later the manager approached our table to apologize that she had gotten the wrong dish and she was in fact not eating the skinny version, but the regular. The manager and waiter were super apologetic, but I really felt like if their menu was smaller something like this wouldn’t have happened. My friend just blew it off and continued to eat her high calorie meal.
The cheesecake at Cheesecake Factory is usually the best thing about the visit. This visit I went all out and got the turtle and it was great. I have had the Vanilla Bean in the past and it is also good.
Cheesecake Factory definitely has some issues. It’s not my favorite place to eat and probably never will be, but I feel like they are not marketing to me either … or maybe they are and that is why their menu is so big… they are trying to please everyone… meh it could be better.

Cheese Cake Factory is a very decent place if you like properly prepared American and Italian dishes and delicious cheesecakes.
Cheese cakes are beautifully exposed behind the glass counter right at the entrance and taste exactly as fabulous as they look.
My über driver recommended me pastas and I did’t feel disappointed. My noodles were exactly al-​dente, the sauce nice, creamy and full of flavors!
The portions (even lunch) are big but not too big to say no to the cheesecake for the dessert.
I will definitely be back!
My only complaint is about the ambience. The place is to big and a little to dark inside. But obviously it was designed this way on purpose and it will not stop me from visiting to enjoy the cuisine.

We took my mother in law there for her bday, and the food was really good, but the place it self was very dirty, waking to the table I knowest the floor very dirty with crumbs and food all over the isles, but then when I was waiting for the food n drinks I saw the busboys cleaning the tables and just throwing everything on the floor. Not professional at all, is supposed to be a 5 start restaurant n is not cheap… you should have a least a clean place.
Very disappointed, not matter how busy you are, at least u can keep a place clean, n trust me more than enough staff.

My husband and another couple with their 5 year old had a fantastic experience at this location.
The wait was only about 15 minutes at lunch time on Sunday ³⁄₁₃. We were promptly seated and was waited on by an amazing waiter named Michael D.
Our party of five all enjoyed our meals and drinks. Of course we just had to get cheesecake to go!
My husband and I split an order of stuffed mushrooms as an appetizer and the fish & chips for the main course. I highly recommend both. We will definitely return to this location.

We were told our wait would be a maximum of 30 minutes and we were seated over an hour later after they had sat people who came in way after us. We ordered immediately and waited over 45 minutes for our food.
When we finally got our food we asked for to go boxes because we were already late for our plans and just decided to eat it later.
We got home and both of our food was overdone. My husband’s burger was black and my chicken was dry.
As we were leaving I decided to get a slice of cheesecake to go. Somehow the ticket got lost for my order and it took almost 15 minutes for them to even acknowledge it.
Will not be back at this location. Over $ 50 for 2 people to eat overcooked food.
Absolutely terrible.

I refuse to deny my love for the Cheesecake Factory. Mock me if you must, but I’m never disappointed with their food, service, and especially not with their cheesecakes. I prefer some more than others (really not a fan of their red velvet cheesecake), but I always enjoy the meals I have here. And honestly, how can you not love a place that sells a stuffed penguin wearing a t-​shirt with their logo on it?
This is a prime location in the heart of Sundance Square with a convenient parking garage next door that is free after 5 pm on weeknights. The garage attendant was the sweetest older lady I think I’ve ever met proving yet again that Ft Worth people truly are nicer than Dallas snobs. (I’m allowed to say that being one myself, so refrain your hate mail please).
The inside is spacious and our service was on point. Drinks came out quickly and the complimentary bread was served piping hot.
I’ve never had a bad dish so I say try anything that sounds good, but I particularly like their SkinnyLicious menu. My favorites from it include the little house salad, Asian chicken lettuce wrap tacos, grilled artichoke, basil tomato and mozzarella flatbread, chopped salad, Mexican tortilla salad, and the white chicken chili which is what I ordered last night.
It has chicken, white beans, roasted green chilies, onions, garlic, a touch of cream, fresh salsa, and your choice of either white or brown rice for $ 13.95. It’s both filling and full of flavor without the guilt since it’s under 590 calories.
The guilt comes alongside the cheesecake and is worth every bite! The one I love most is the Dulce De Leche with its swirls of caramel, real whipped cream, and candied almond crumbles. Have Mercy.
Honorable mentions include the Original, Vanilla Bean, Fresh Strawberry, Fresh Banana Cream, and two new ones (to me) I had the pleasure of trying last night. The Tiramisu (I die) and the Kahlua Cocoa Coffee. I’m not a big chocolate person but that one just might convert me. It is divine! The Kahlua flavor is subtle enough that you dangerously keep wanting to go back in for another bite.
I will be a return customer for sure. Might as well book me a regular table in the fall when the return of the pumpkin pecan cheesecake arrives.

Two stars for the cheesecake. This location needs a lot of improvements. For starters, I tried to phone in a to go order, but was placed on hold. After 6 minutes I hung up that should been a clue to me to go somewhere else. Since I was on 7^th Street, I decided to drive on over there. Once I go there the hostess directed me to the cheesecake counter to order. It took one of the ladies behind the counter a couple of minutes to acknowledge me. I placed my order with a side of cheesecake (couldn’t resist).
After I arrived home I noticed the plastic containers of dipping sauces didn’t have their lids on all the way. The one that contained soy sauce had completely melted causing its contents to run all over the food. Yes, my once crunchy egg rolls were soggy after resting in a pool of soy sauce. I wish I had remembered to take a picture. To make matters worse, I started eating the noodles, and happen to bite down on some that were uncooked. (Sad)
Next time I crave cheesecake I’ll be heading to Arlington, Southlake, or Dallas. Those locations take pride in their work. Hopefully my salted caramel cheesecake taste divine.

I don’t know about you but my family comes to the Cheesecake Factory for one thing and one thing only– the cheesecake! Am I right?
Our party of 3 stepped into a busy restaurant around 12:30 on a Saturday afternoon and were seated right away. It was busy, so we anticipated this to be a longer experience and we were spot on. While the service wasn’t «bad» per se, it was extremely slow and no drink refills were given (bummer). My wife ordered a chicken avocado club sandwich that she really liked. She had ordered the sweet potato fries and they brought out the original fries (bummer #2). She enjoyed the sandwich but skipped the fries. Our little one decided on the mac ‘n cheese and really liked it. The kids menu is pretty decent, about 8 entrée options to choose from with a drink and side. I ordered the BBQ burger and it was freaking awesome. I finished every last bite.
When the time came to order cheesecake, we poured over the longer-​than-​ever menu and finally landed on the turtle caramel. We were so full from the lunch we had barely enough room to share one piece of cake (bummer #3). It was really tasty, although I wish they didn’t add this giant mound of nearly-​frozen chocolate cake frosting to the top. It really made the cheesecake more difficult to eat (the bottom part was softer and it was hard to get a bite of everything).
As usual there was a bit of sticker shock with the final bill– but hey, that’s Cheesecake Factory. Expect to spend $ 60 on a lunch with no alcohol for 2 adults and a little one. The food was great though, as always, and the service was pretty slow as expected. If you know what you’re getting into, this location is nice. Bathrooms were super clean midday, which shows they are regualrly wiping them down through the lunch rush.

Great experience. … great service… excellent food… great place for lunch and dinner… we will return… try the Bang Bang it’s great

It was our first time eating here, I don’t know why we waited so long to finally do it. The atmosphere was great, the waitress Emily was very friendly. My wife ordered the meatloaf and I ordered the chicken pasta with scampi sauce. My dish was absolutely perfect and light my wife’s dish was kinds heavy for her, so I let her have mine, well. I kinda eat both, lol. Tiramisu was awesome!

Situated right in the heart of Sundance Square, the Cheesecake Factory delivers again! It was practically the only restaurant open late on a Monday night (they close a 11 pm) with a menu that is sure to please everyone’s palette.
Same décor, same menu, same great service as all other Cheesecake Factory restaurants!

I don’t really like this location. Don’t get me wrong the food was good but I definitely felt like everything was delivered slow. The service was slow because my waiter was also waiting on a huge group and that’s okay, it’s just that if your going to focus on that don’t try and wait my table as well. He brought us drinks and came back twenty minutes later to ask us about appetizers and food. The appetizer came out thirty minutes later and can you guess how long it took for food?
He didn’t ask us how we were or anything and when I discovered my food was burned I just asked for it to go because we were going to be late for our movie, it’s crazy because we literally got there 2.5 hours before it started! In the end we had to ask another wait for our check and then we got out of there. Definitely just go to the Cheesecake Factory in Arlington, this one is nice but I’m disappointed by the staff.

3.5 stars. I had the tuna tartare & the Asian chicken wraps. Wraps taste better without the rice pasta imo, wish they had some sort of crispy noodle instead or more crisp veggies. The tartare was great but wish it had an extra crisp or two! I finished off with a cherry cheesecake. Classic but always good.

While the wait was spilling out the doors of this place on a Friday night, we were just here for the company’s namesake. We were able to walk straight up to the counter where we indulged ourselves in some sweets to split. We came home with two slices of cheesecake, the lemon raspberry and the vanilla bean. The vanilla bean cheesecake reminds me of quality vanilla ice cream that can be eaten at room temperature. The lemon raspberry is a mix of sweet and sour, but it would have been nice to have more noticeable flavors.
They’re alright at cheesecake, but that’s the only thing I can attest to.

I prefer the Cheesecake Factory in southlake better. I’ve been to countless numbers of cheesecake factories and the one in downtown Fort Worth is new and probably the worse experience I’ve ever had a at a Cheesecake Factory.
Sunday night was busy, didn’t expect it. Waited about 20 min. Got a couple drinks at the bar, I recommend the flying gorilla, basically like a banana chocolate milkshake with alcohol.
After we got our table. Put in an order for appetizer along with our entrees. Appetizer didn’t take too long, sever said bread would be out shortly and it wasn’t short, maybe like 20 min after our appetizer came out. Our entrees took even longer. All of us got our food except for 1 person who happen to be the birthday boy, the server got his order wrong, so it took another 20 min, and we had all finish our food already.
Ordered cheesecake. I got mango key lime cheesecake, probably my new favorite cheesecake there,
I was a sever before so I do understand the service industry. I’ll give this place another chance soon just not on a busy night.