If I could pick 0 stars I would. Disgusting service. Took over 1 hour and a half to deliver. Once delivered they dropped off the wrong pizza(ordered BBQ chicken but received a vegetarian pizza). The end result meant the pizzas turned up cold. Has put me off going to Pizza Hut
CJ C.
Évaluation du lieu : 1 Mountain View, CA
Rude and disorganized service. Arrived to pickup two pizzas. Cashier seemed unable to locate order. I mentioned one of the pizzas. He snapped«I know what it is». Okay apparently another worker informed me they lost the receipt, was told«It happens» and they can make the pizzas or offer credit. I was like fugedaboutit. Turns out pizzas were made just not put in the oven. Got home one of the pizzas was not thoroughly cooked. After this experience I want to thank gawd Round Table exists.
Diangelo G.
Évaluation du lieu : 1 San Mateo, CA
Waiting 2 hours for a delivery. Called to ask about the status and the man on the phone didn’t even put in the order. Cmon! Trash ass delivery service
Erin L.
Évaluation du lieu : 1 Reno, NV
My family and I have ordered from this location on many different occasions. We only recently started having issue with them. This evening I ordered two medium pizzas at 5:21pm. I understand that the time given for delivery is an estimate but it was 6:21pm so I was relatively confident they would show by then. At 6:45 I called for the second time after I was disconnected after the phone rang for a minute or so. I was put on hold by a man and was left on hold for 10 minutes. Hang up call again. Promptly put on hold despite trying to ask the man how long it would take. Waited. At 7:05 the pizza arrives. I’m still on hold. The pizza was cold, the order was wrong. Im am truly a logical and understanding person but this was absurd. I still tipped on a receipt that had no signature or tip line. If you are ordering pizza in Foster City go to Round Table!
Smitha J.
Évaluation du lieu : 1 San Mateo, CA
Horrible delivery policy. I waited for more than hour and finally had to cancel my order. Terrible experience
Ninster S.
Évaluation du lieu : 1 Modesto, CA
Terrible customer service! When I came in to pick up my order, I wasn’t even acknowledged by the employee even after he got off the phone. He simply ignored me standing right in front of him. Then he headed in the back and didn’t come back out until 5 mins later. By that time, there were other customers waiting with me. Finally, when I got help, I got no smile, no care & apology for the wait. Basically, there was no care for customers in general. I would give them no stars at all if I could.
Tara D.
Évaluation du lieu : 1 Foster City, CA
I’ve ordered once before for delivery and had a good experience. Ordered today for delivery and it’s been over 2 hours and still no word. I’ve called the store twice. First she said«less than 10 min» and that was 45 min ago. I called back again and was put on hold for so long that I hung up. Don’t order from this location of you need quick service.
J A.
Évaluation du lieu : 2 San Francisco, CA
First time order from them. Just FYI. I live right down the street 5 min walking. But watching a movie. So decide to order. An hours after I got the delivery. A fuxk… Cold pizza. Horrible. First and a last time I order from them. Be aware. Not worth it
Wladia S.
Évaluation du lieu : 1 San Mateo, CA
HORRIBLESERVICE… Ordered a pizza today @ 12:38pm, ETA for delivery 1:38pm… We thought it was a bit crazy to wait a full hour to have a pizza delivered 3miles away, but they have outdone themselves, it’s now 4:31pm and NOPIZZA. Who takes over 4hrs to deliver a veggie pizza? This place does. Never again!
Gabriel J.
Évaluation du lieu : 2 San Leandro, CA
Good service, below average pizza. We ordered from here once a month usually with no issues. Ordered a half cheese and half beef pizza. Guess what? Got a total of 12 pieces of beef on 4 – 5 slices! Terrible.
Connie T.
Évaluation du lieu : 1 San Mateo, CA
As usual this place doesn’t surprise me. What’s the point of running a national campaign for the $ 9.99 stuff crust to only be told that they don’t honor it! Then they gave our pizza to the wrong table! Newsflash, there’s only two tables eating in! This whole place can have several seats!
Aman A.
Évaluation du lieu : 1 San Bruno, CA
Worst pizza period. I picked up an order from this location and it was just pathetic. Pepperoni was clumped up and very unevenly placed, pizza was undercooked. The restaurant smells like crap. Not sure how this Pizza Hut is so bad. Avoid!
Herm C.
Évaluation du lieu : 3 Belmont, CA
I’ve ordered for pickup and delivery. I’ve never had any problems with delivery. However, their promised times do tend to be a little slower than what’s promised, so I don’t usually leave to pickup until when pizza is slated to be done. I’ve never had to deal with the hours of waiting that other folks mention though. Decent pizza and you can usually find some code online to get a better price.
Kris B.
Évaluation du lieu : 5 Carlsbad, CA
I ordered from here while staying at the Courtyard Marriott in Foster City. The pizza arrived in about 30 minutes. They brought it straight to my hotel room. The pizza was hot and fresh. I was very pleasantly surprised.
Jon E.
Évaluation du lieu : 1 San Mateo, CA
Absolutely horrible service. I waited literally 2 hours for my pizza. When I called asking about my order, they said it was on the way and the delay was probably due to traffic. I placed the order a little before 9pm and I live only a few miles from the place, but ok. I then receive a call from them 15m later saying the driver can’t make it to my house. Wtf? I’m never ordering from this place again. Save yourself the headache.
Kathy M.
Évaluation du lieu : 1 San Mateo, CA
I took 3 phone calls and nearly 3 hours(over 1hr after the scheduled delivery time) for my pizza to be delivered, and by that time it was cold. I had specific instructions to call once the driver arrived at my building, which he ignored twice; the first time he claimed there was no answer and went back to the store. Then they allegedly made me a new pizza and I waited another 30 minutes from the time the driver left the store(which is 9 min away) and reached my apt and again he failed to follow instructions and ran the buzzer(rather than call me). Only reason they get 1 star is because the manager refunded the purchase price.
Janayi K.
Évaluation du lieu : 4 Castro Valley, CA
I’ve always had excellent customer service from this place. I agree the wait time for delivery is ridiculous but this is why I always order carry out. Wait time is no more than 20 minutes usually. I’ve dined in before and had even better customer service. They made sure we had everything we needed plus more. Quite and we got to watch a show of our choice because the remote is available to all customers. I choose pizza hut because of the ordering convenience due to their app, the customer service is just an added bonus to me but because like I’ve said I’ve never experienced bad service at this location, it makes it that much easier for me to return.
Melissa B.
Évaluation du lieu : 1 Burlingame, CA
TERRIBLESERVICE: Used the online ordering hoping to avoid their terrible service, but sadly i wasn’t able to be successful. The pizza took over an hour to come. and when I called to check on my order. I was placed on hold for way over ten minutes with out anyone picking the phone back up. When I hung up and called back the man on the phone was extremely rude and excused not picking the phone back up with the fact that they’re «stupid busy» As far as the quality of the pizza… I’ll let you know when it gets here. I’m still waiting…
Jack C.
Évaluation du lieu : 1 San Mateo, CA
Great food, awesome prices, horrible service. My companions and I decided to eat and order out from this fine, well known establishment. We ordered twenty minutes in advance to only arrive to nothing more than a hollow promise. The workers were just preparing my pizza when I got there. What was once a great meal idea turned out to be a struggle and a half. I regret to inform my fellow Unilocal enthusiasts, but if you are looking for a fine quality restaurant, I assure you my friends that you will be sorely and utterly disappointed.
Cat G.
Évaluation du lieu : 4 San Ramon, CA
I ordered from here yesterday and we ordered the $ 10 pizza box for PICKUP. Not only is that DEAL totally worth it, the gentleman that helped me when I arrived at their location was really helpful and funny. The only reason why I didn’t give 5 stars was because the actual inside of their restaurant wasn’t very easy on the eyes, it looked a little cluttered and behind the counter looked a little cluttered as well.