Shred-It

This Company is totally unprofessional. Web site doesn’t work for requests for service, contract process is cumbersome and they don’t honor their appointments to come and do the work they agreed to do. Use someone else for document shredding. You’ll be happy you didn’t use these guys.

Our department used Cintas for years and never had an issue with their service. We used them on a call-​by-​call basis and were extremely helpful with scheduling and bin swapping. Since Shred-​It and Cintas «joined forces» we’ve had a terrible experience. We would call to schedule a service, and the waiting time to find an appropriate was not just long, but inconvenient as we had to wait over a week from the date they provided to have the bin swapped. A few months after that, I called for another bin swap just to be transferred to my area manager that sounded appalled with our «call-​by-​call» service instead of having a monthly subscription. When I mentioned to him that we have inconsistent peak times which is why a monthly service made no sense, he charged me almost $ 200 to get one bin swapped. That is almost $ 80 more than what Cintas charged. When I expressed disappointment in the massive price hike, he said he would give us a sale price of $ 160. At this point, I was already frustrated and we needed our bin swapped ASAP. This area manager sent me forms to sign and return and when I did, he told me he would respond back with a pick up date. I needed our bin picked up yesterday and we still have not heard back. I sent two emails and received no responses. I just emailed them this morning to officially cancel our service with them. We went ahead and signed with DataSafe and they’ll be sending someone today. Same sized bin, more scheduled servicing, and a much cheaper subscription. Bye bye, Shred-​It. We won’t miss you.

Never show up on the scheduled day. We used their service 4 years ago and it was great. Now, it is just horrible. Will never use them again.

I have been using shred-​it for 10+ years for business. I’ve been satisfied up until today. Our regular driver has not been on the route for a few month, the new driver is not friendly even though I tried to get him to smile… Nothing! He then had the nerve to tell me I have to subscribe to a bigger box and refused to take a very small additional box to shred… Really? Is this how you treat your long time customers?

Used them before for office shredding. I needed a short notice shred, the guy laughed in my face!
I went elsewhere. They were much nicer and ended up being cheaper.

I used Shred-​it for a business in Sunnyvale ten years ago and it went smoothly however, I just used it for a residential pick up in San Carlos and it was terrible. It was scheduled for Tuesday and I was to call the dispatcher in the morning for a time. I left three messages throughout the day and finally decided to call the sales person who got a hold of the dispatcher. The dispatcher apologized for not checking his voice mail for six hours (how could one run a business w/​o checking vm?) and then said that there was an input error and they would need to reschedule for the following day. He also said they usually call 30 minutes prior to arrival which they never mentioned. Instead I stayed home waiting for them to show up. Anyway, they came the next morning during an appointed time after telling them how their Unilocal reviews are horrible. The guy that did the pick up was friendly and pleasant.

Fabulous service in San Francisco, ask for Cory (Account Manager) he can strategically design the best service plan to match needs! Very professional!

DON’T USE THEM!!! I don’t know what’s happened to this company. I used them 3 years ago and they were great. We are in a small office located in a building with strict delivery requirements. And our office is only staffed 3 days a week. So I need a company who can give me a window of time that they are going to show up. Shred-​it could only tell me what day they were coming. They couldn’t tell me what time, or even roughly what time. Of course, none of that matters, because I tried three different times to schedule a pick up with them and they never showed up for any of them. They did however show up on a day when no one was in our office. It was an exhausting waste of my time!

Our company has used Shred-​it for the last four years. maybe longer. We have moved offices and do not need the big shred-​it box any longer. I called Shred-​it this morning to have them pick up the container. The lady on the phone first started arguing how often they come to our office, which I do not care. I told her I don’t care how often she feels they pick up the bag, we simply need to get rid of the entire thing for good. She then told me we need to provide a thirty day written notice. What a crock. It’s a shredding service! She transfered me to the manager who took down information, stating he will call me back… hasn’t happened yet. This company is definitely crooked. I will definitely be posting this on facebook, twitter and Youtube. No more room or tolerance for bad business!

Over the last several years, I’ve only written a few reviews on Unilocal,and they were all positive. But I must say something about my experience with this company. I made an appointment two months ago for them to pick up and shred some sensitive material. I filled out all the necessary paper work and confirmed the appointment twice. I was told they would arrive between 8AM and noon on the day of my appointment. They never showed up, and no one even bothered to call me — the ultimate in rudeness and unprofessionalism. Go somewhere else to have your documents shred. Again, this is my first negative review on Unilocal

I used shredit for over a year, they were always late and I always called them for billing mistakes, they seem to over charge me every time. I did not know that they were charging me extra for fuel and additional driver time at my location. When I discovered this, I looked online and found a local business that I am now using for the third year, always prompt and they were 55% less than shredit. If you want to llok em up
you will be happy with them. As far as shredit, you need to audit your bill monthly.

One of your truck drivers nearly killed me today. I was riding my bicycle westbound on 13^th street in Oakland at 8:30am this morning (6÷30÷11) and merged into the left hand lane in order to make a left turn onto Clay Street. As I was merging left, a truck dove out from a driveway on the left, through two eastbound lanes, across a double yellow line and nearly struck me. Not only did this driver continue in my path after seeing that he had nearly hit me, he also honked and revved the motor of the truck while traveling behind me. Once I came to the intersection, and had to stop for oncoming traffic (in order to make a left turn), I turned to look at the driver who then threw up his arms, honked and revved the truck’s motor again — as if I had been at fault. I could not get a license number as the truck sped off, and can only describe the driver as a heavy set latino male with shaded glasses.
This is highly unacceptable and reflects quite poorly on Shred-​it® as a company. I find it very hard to believe that the documents this driver was carrying were so important that he felt he could risk my life in the process of transporting them.
It would be wise to enroll your drivers in a driver education course so that they may become familiar with the rules of the road and learn how to NOT kill the cyclists who travel the same roads they drive.

Shred It has been a wonderful contributor for our Community Events through out San Mateo County. As service goes, they are great. Their staff has always been pleasant to work with.

I have used there service in the past. They once has «community» shred events and that’s how I came to know them. This event worked out for me, as I was able to get 3 or 4 boxes shreded for free. But they no longer hold these events. I guess with the economy, everyone is looking to make a buck. I can’t affort to pay $ 11 per box. Bye-​Bye Shred-​It! So much for their contribution to the community.

This company completely let me down. They showed a total disregard for time. I waited all day for these people to show-​up. I now share my office with a mountain of confidential documents until I can get another vendor in here to pick everything up. Don’t let that be you!

If I could do 0 stars I would! They are the most unreliable company I have ever had the displeasure of dealing with. You never know when they are going to come and their office staff is incredibly rude.
I plan on shopping for new service immediately because we do not have the time to deal with incompetent vendors.

I’ve always found this shredding company to be reliable and thorough with their on site shred.
I’m giving them a call now to schedule an appointment.

We are a small business that shreds files at the beginning of each year (50 – 75 boxes). We have used Shred-​It many times and it astounds me how this company remains in business. For the past few years, they seem to consistently forget the appointment, forget to schedule the visit, forget to be even close to the agreed upon time or day for that matter. I’ve had it with this company and have found a far more reliable source. The files I shred contain confidential information and if Shred-​It is so unreliable with scheduling, I now question the integrity of their work. All I can say is Buyer Beware, particularly if you have sensitive information for shredding. As a side note, after searching for another company, I found Shred-It’s prices are far higher for identical service!