Noritz America

Noritz of America is AWESOME. I had a tankless system do a complete melt down after 8 years and their 10 year warranty on the heat exchanger covered all the affected parts. They had it all ready for pickup that day, with easy do it yourself instructions. Briana in customer service was especially helpful. Got it back up and running that day. They really stand behind their warranty.

Noritz was «johnny on the spot» for me. They came through with a” warranty” fix for my Tankless and helped me in every possible way in a kind, and speedy manner. Their customer service is really laudable and their product is QUALITY!

We have a model N-​0751M-​OD, (mounted outdoors). After about three years it started throwing a trouble code 90. A call to customer service yielded a very thorough diagnostic walk-​through ending in a diagnosis of the fan needing cleaning.
Since it wasn’t coding often and wasn’t too big a problem, I ignored it for a while until it started throwing code 14. After Googling and another call to customer service: this time it was the Thermal Fuse Wire (a $ 9 part). Ok, time to fix it.
Noritz has excellent illustrated service step-​by-​step instructional PDFs available to download online, which is a good thing.
My beefs: when I removed the fan, it was barely dirty at all. If this miniscule dirt load (on a heater designed for outdoor mounting) caused enough overheating to blow the thermal fuse wire, then I would suggest that this fan is SERIOUSLY UNDER-SPEC’D for its intended job. It’s really quite absurd to have to disassemble the heater to clean this fan on a three year interval to remove what should be an acceptable amount of dirt. (Also, please note there is no air filter in this system — a part which could lengthen the service interval and be easily replaced.) Also note — my opinion here — that if fan cleaning is a regular maintenance issue, NORITZ SHOULD DESIGN THE HEATER FOR AN EASY, FOUR-​SCREW FAN REMOVAL, not the disassemble-​the-​whole-​damn-​unit job that it is.
My same gripe applies to replacing the thermal fuse wire. Easy maintenance access was not an issue even considered by Noritz’s designers. A simple access plate would have made this an easy replacement. As it is, get ready to take the entire unit apart.
Let me put it this way: It’s not horrible to disassemble the unit because the instructional PDFs are quite clear and all the wiring (of which there is a WHOLE lot) is put together with different size plugs, making mis-​reassembly more or less impossible. BUT — I don’t think this sort high-​maintenace short-​interval servicing is acceptable for a unit that cost over a grand. And I’m pretty handy and can do this stuff, but I doubt many homeowners would want to dive into these tasks. So add a couple of $ 300-​plus service calls to the $ 1000-​plus unit in the first five years and you’ve got quite an expensive and troublesome alternative to a carefree tank-​style water heater (which also works, I might add, when the electricity goes off).
Add to the unscheduled troubles the fact that you have to descale the unit anually, and you’re in for either a yearly chore or an annual service call from your friendly plumber. The descaling I can put up with; the early failures, not so much. It’s great when it’s working, but in my opinion its key systems are under-​designed and not spec’d for long, trouble free service.

My name is Eric Englert. I am the president of The Water Heater pro Inc. One of my oldest and dearest customer had her heat exchanger leak just 2 months past warrsanty. The damage from the leak would normally require a complete replacement of the unit. I called Jason from Noritz and sent him pictures of the damage. My customer did as well. All this during her open house as she is moving. I expected to hear that the parts are no longer under warranty and it would cost several hundred dollars to repair the damage. Maybe several thousand. When I got home tonight, not only did I find a heat exchanger waiting for me, I found all the other parts that were not covered under the parts warranty and not expected. I don’t expect Noritz to go this far and beyond their normal warranty service but, this is one of the reasons why I am proud to be a Noritz service technician and installer. Thanks again Jason.

I had to replace leaky water heater tank twice already because they only last about 6 years for me. A contractor suggested that tankless might be a good replacement. I paid 4 times the cost of a conventional water heater tank to get the Noritz N0931M-​natural gas, a high capacity unit. On top of that I also put in a while house water softener unit because we have hard water here. Just 7.5 years later, I found a leak in the heat exchanger which had gone undetected for awhile until many other parts were water damaged and something blew up.
I called Noritz on Tuesday afternoon to claim a 10 year warranty on heat exchanger and it took about 2 hours to settle on all other damage parts that should be shipped for replacement. Noritz is in LA area and I am in San Francisco Bay area, I thought I would receive the parts by Thursday afternoon or Friday at the latest. I called Noritz again on Thursday (2pm) to get the tracking number and found out that the package had not left their facility yet but they assured me that UPS was picking it up at 3pm. I did not realized that UPS ground shipping meant 2 business days not counting the package transfer day and we would not get those parts until next Monday, a whole week without hot water.
During the call on Tuesday, I also tried to ask if I can opt to pay extra to pick up a new unit from their supplier nearby and receive credits for those parts that Noritz would sent instead. This way I could get hot water back in a day but they were not flexible with their warranty policy. I thought they would at least hurry to ship the parts out, but that was not the case. Poor product and poor customer service.
Stick with the water heater tank, at least you can get the new tank within a day. And with the price you pay for this Noritz unit, it will be a long time before you have to spend as much for the tank replacement!
* Friday afternoon, just called a Supervisor (Stephnie) to complain about the delay after all the frustration in dealing with UPS. I was trying to locate the package and see if I could get today somewhere, but UPS system is totally useless, can’t get anymore information. Stephanie totally stepped up and sent a new shipment by air. Should get here by Saturday!
* Another update, Saturday 11 am, parts are here. Stephanie restore my confidence in this company. Just change from 1 star to 3 just because of her!

I’ve had a Noritz water heater and I couldn’t be happier. We’re never without got water and my gas bills have gone down. It takes up virtually no space and very quiet.

Scale Shield broke after 6 months, an engineer looked at the pictures and said it was due to direct sunlight. It gets zero direct sunlight on the north side of the house. The tankless heater sucks too. Avoid.

We are removing our NRCP1112-​DV Natural Gas tank. We are in the processing of adding 2 more showers and can’t get the kitchen or the one shower we have to stay consistent. And even with the build-​in recirculating pump, it takes forever to get hot water even up 1 flight to the kitchen. When it 1^st went in, I complained to the plumber and they kept working in it. Finally, all the hot water stopped coming out.
We also had the Noritz trained plumber come out and they replaced the mother board. We have put in the other 2 showers yet, but this has to go. The last thing I want is 3 nicely remodeled bathrooms and no hot water.
Do not buy this Noritz HW heater. Now we are on the hunt for a tank.

I just had Noritz NRCP1112 installed at my house a moth ago at the recommendation of the plumber that it was one of the best tankless heaters on the market. As soon as it was installed (the unit is in the garage) I complained to the plumber that it was too loud. It’s like having a lawn mower going on and off in the garage. I can hear from the second story of my house. After using it for a week I noticed that water temperature keeps on changing while taking a shower so I thought the plumber probably did not install it properly. I called Noritz. They sent out a technician. First he changed the mother board to take care of the water tempeture fluctuation (brand new unit and it needed a new mother board) and then he said the vibration and the noise is normal. I couldn’t believe it.
I made One big mistake changing to a tankless water heater but a bigger mistake choosing a Noritz. My friend has a different brand tankless unit and it’s even installed inside the house in the laundry room and It is so quiet. I took the Noritz tech to my friends house to show him how quite it is, he was speechless. I would not recommend Noritz to anybody.

Best technical support ever! period! When you call them the waiting time is less than 2min the guys on phone are really nice and knowledgeable they did help me over the phone to reset my unit and get it working again and recommend me that i need to service my machine. They gave me few numbers on local service providers that they recommend really glad that they are so great highly recommend

I have been Noritz service provider since 2008. I can believe on all of those reviews. I have only one explanation — extremely bad instalation! To heat the water slowly??? No way! Unit is engineered to produse the set temp. No matter what it will achieve it or will shut itself down and show error code. So if your plumber is a clueless installer and has xxxxx years of experience, let him weld pipes and clean drais. You need technician that understands how sistem work– proper gas line, proper gas meter, water treatment system, proper combustion air supply. Yes, its not cheap to do all of the above, but then you will have care free hot water heating system. I have seen units from 2004 and still runing. Some of the installations have 26 000 burning hours amd still runing. Just cheapest price guarantee one thing-​expencive maintenance and short unit live. Believe me, all brands fail due to only one thing-​BAD INSTALLATION. Just open the manual amd follow ALL instructions. If they don’t make sense to you, they do to us. Gas pressure drop=unproper burning =soot build up. Hard water= calcium build up= leaking heat ex-​changer in few years. Bad combustion air– clogged fan and gas manifold. If your dryer exhaust is near by-​your unit is gone. I am thankful to all of this bad installations, this gives me a lot of work!
DO NOT BLAME THE BRAND, BLAME THE INSTALLATION!

I do not recommend this product. Slow to heat water, lasted only 6 yrs and was costly at the time of purchase. Service and warranty are awful. I have been trying to have repaired for almost 1 week. Noritz does not stand behind the quality of their product. Perhaps because its not a quality product!

When we bought our house it came with a new tankless water heater. Since the unit was installed by the previous homeowner Noritz would not cover the cover the cost of a new heat exchanger to be replaced. This unit was only 4 years old, and no warranty! I called the company and explained to Mr. Sparks the situation and he was extremely rude! Horrible customer service! We have had to have this unit serviced 3 times in (4) years. It has cost us more than a new unit itself. Go with Rheem or another company. Buyer Beware!!!

Product broke after just 5 years and couldn’t be repaired — had to be replaced. Warranty is clearly designed to allow them avoid support, and customer service is some of the rudest I’ve ever dealt with. They obviously have no appreciation for their customers, and are condescending and dismissive when calling in. I clearly didn’t save enough in gas bills in the short lifespan of this product to make up for the premium cost. As a landlord of multiple rentals, I tried tankless from Noritz as an option. Never again.