O’Reilly Auto Parts

I liked this O’Reilly a lot. Don was extremely helpful – smart, professional, and even looked for any available coupon to help me out (there wasn’t, but still). I needed a new car battery and Don was straightforward with advice, gave me the best possible price, and helped me replace my old one. Saved me a lot of trouble and I really appreciated his help. I’d refer people here without question.

It’s an auto parts store. It has auto parts for sale.
There’s nothing fancy. There’s no doorman and there are no red velvet ropes. You will find pretty much all you will need for your average Joe to maintain your car. This time purchased a chamois, car wash liquid, and car wax. I also come here to grab some windshield wipers and headlamps from time to time. Let’s give an «Oh Yeah!» to O’Reilly!

Needed help with antifreeze, the guys behind the counter knew exactly what I needed right away and we’re friendly. Awesome new team they have working here.

Customer service here is beyond garbage. I went in there asking for help and they couldn’t understand what we were asking. I speak perfect English if that matters.
It was a simple question in regards to Silicone and if it was okay to use it on a taillight. Yes, we needed to open the taillight so how hard is it for them to answer «Yes you can use that Silicone» or «No you can’t use that Silicone?»
In addition, when I paid for my item the cashier at the front gave me an attitude because I guess he couldn’t answer my question.
None of the guys that work there had good customer service. They don’t even greet you when you enter. I’ll never go back there again, and I hope that management will do a better job as far as training their workers.

Homie helped me over the phone find a substitute headlight bulb and when I walked in, he walked me to area and assisted my purchase. All a very enjoyable, quick experience.
UPDATE — 10/​22/​2013
Bulb went out. Of course I tossed receipt even though I was told bulb has one year warranty. Showed dude busted bulb and he warrantied it out. No charge. This place str8!

This store has the very worst employees ever… They are not polite at all, not even cordial… and I would say down right rude.
The employees will never help you and as far as I can see they will make sure you will make the wrong decision, waste time and spend more money then you need.
BUYER BEWARE!!! Go anywhere else but this place.
The treatment I got here will make sure I am never going to any of the Oreilly’s stores ever again…
I miss Kragen so much… I have gone to this store for over 25 years… Sad to see this store go to the crapper…
Kai

Incompetent… not helpful… clueless employees. They also have a very limited selection. AVOID this store. The location in Garden Grove on Harbor/​Westminster is MUCH better if you’re able to make the drive.