AT&T

Where to begin. So I have been with att for years. Decided to purchase a iPad where you do the monthly payment plan Guy said a figure manager was right next to him no less. Said to add on would cut it down to 25 a month. I’ll admit it I never check my bill and realize they completely screwed me !! On top of that purchased a iPhone for my son and was getting bills for like ⁴⁄₅₀₀ a month. We would be getting messages saying you have gone over limit another … Has been added. All while he was at home sitting next to wireless router. Talk to one person they say one thing another they say something different. Finally spoke with someone who admitted signal might not be picking up and using data plan instead (really while he is in the house ???). Then speak with someone and they say turn off his data which I did. Of course the brilliant service rep didn’t tell me that you have to do it ever month day after bill goes thru. If you tell me it’s off then I assume it is off!!! So many lies can’t speak for all the one I deal with is next to legal seafood in Natick on rt 9 !

This is the first time I ever went to an AT&T store, I have been a T-​mobile customer for years, but I had multiple bad experiences with their service and their store (went there just before I came here!) and was ready for change.
My family and I went into the store and were immediately greeted with a handshake from the manager, Chris, good guy. We had very specific questions and I’m a demanding customer and the representative, Manny, who assisted my family was able to answer all of our questions in detail and was patient and courteous. We weren’t ready to make the jump yet so we left to think about it.
We were back in the store two hours later, we took them up on one of their awesome family plan deals they just announced. My parents both got their first starter phones, I chose to buy mine online for less from Ebay and am waiting to receive it, but so far AT&T service has been reliable on my T-​mobile LG G2.
Anyways, the representative, also named Chris, that helped us the second time was knowledgeable, friendly and Insanely patient with my mother and I. I couldn’t thank them enough for their professionalism and patience. We are happy with our new phones and plan and are looking forward to the service.
I want to point out that I was able to remember the employees names in the store because my experience was so positive at this location.

We got our phone upgrades here a few times over the years, and I was always treated well. Today I stopped in with my iphone because it seemed to suddenly shut down first thing this morning, and I couldn’t get it to turn on. With some trepidation due to lack of technical savvy, I approached an associate who immediately greeted me and asked what he might help me with. As I explained my fear that my phone had died, he pushed a few buttons and I soon saw the apple logo then my home screen. It just needed a reset he explained, possibly due to a power surge or some other cause. I’m sure there was no special difficulty in fixing the problem. What I have to commend the young guy on is his demeanor throughout– he made me feel at ease and not the least bit foolish about it all. In fact, he took the time to assure me that he was happy to help and things like that happen all the time. It occurred to me to post this so other older cell phone users might try them for good service without condescension! I met the manager that day, too, and concluded that the amiable atmosphere starts with him.

I’m basically new to the «Smart Phone» age. I had an iPhone 3 and now 5c.
When I upgraded, thought I was getting a good deal on a good phone with reliable information from the guy at this store. I got the 5c and the «warranty». Was told that if anything happened to the phone just let AT&T know and they would fix or replace no questions asked.
well, guess what? Yup — I needed to use the warranty after having it 15 months. The Camera went dead. I took it to AT&T and they just gave me a card that had a website on it and said nothing else. I went home, went on the website. Oh lord. They want me to pay $ 100 on top of the warranty. WTF? Are they kidding me?
So basically DO NOT GET THE WARRANTY because it’s useless. Your paying $ 10 a month for a warranty that you have to pay to use. Apple has a warrantly on their products for the first year as it is.

Salesman was rude and condescending, aggressively pushing the «ATT Next» plan. I was going to buy an iPhone 6 since my contract ran out but instead I’m going to Verizon. Not too bright.

I had a really good experience at this store. I was there for a simple iPhone re-​activation. My fiancée had to temporarily downgrade to an iPhone 5 while she waited for an iPhone 6 to come back in stock, so I was there with her old phone for a new SIM. Scott M. helped me out and he was friendly, conversational, and re-​activated the phone quickly while also explaining rate plans in a way that was much more transparent than I’m used to hearing. It was refreshing and changed my perception of AT&T stores — in the past I’ve dreaded going to these locations because of previous experiences with AT&T on the phone and in stores. This was completely different and Scott was great.
The negative reviews on here surprised me as well, but maybe they had different representatives helping them. That can make a lot of difference. I just wanted to add a positive review that reflected my experience here.

I wish I could give this store zero stores! Worst service I have ever received! Guy in the store was extremely rude. We immediately went home and cancelled our AT&T service. I’m disgusted with this place and can’t say enough bad things

The men in these stores don’t really care about the customer pathetic store ! It’s the worst att store I ever attended