Paul Flaherty Plumbing & Heating

Paul came to my home to quote me a price for an up pump toilet system over two months ago. He spent the better part of 30 minutes taking measurements and talking to me about options but even after repeated calls to the company, no one ever came back with a quote.

My condo association hired this company to check the heating system in my unit. The problem was inconsistent heat between rooms. The repairman spent about 10 min and did the following as described in the invoice:
No heat in one of the bedrooms
Tenant did not think heat was working correctly
Thermostatic valve turned down upon arrival
Turned valve setting higher
Heat working throughout unit
Turned up all the way, fin tube getting very hot
Found heat and thermostatic valve working correctly
Set at medium heat
According to the company, the technician spent 40 minutes in the unit and they charged
Service Call — ½ hour: $ 85
Labor 0.5: $ 65
Truck and travel: $ 35
I called to dispute the Labor, $ 65, since the technician definitely did not spent more than 30 minutes. But they claimed that the technician called to tell them he spent 40 minutes and that is the only record they have. No signature from me. They also refused to discuss the bill further with me since my condo association management company called them.
As you may read in other reviews, there were more cases of overcharging by this company. If you work with them be sure to get an invoice on site and check all the items carefully.

Things are changing with this company and it does not appear for the better. I am in the middle of a bad plumbing experience and the person who answers the telephone is being rude and dismissive and unresponsive despite the fact that I have been a customer for 20 years and have spent more than $ 1000 in the last 2 weeks with Flaherty on repairs and maintenance. …and incidentally the furnace is not working during this very cold week. Are they now too big to understand customer service?

I must apologize to Flaherty plumbing for the delay in my update.
Since my origonal post Paul has reached out and resolve my issue.
I should stress, they know what they are doing, they showup when they say, and they do the job right.
I am told that my siuation is being used as a training example and some changes in customer service are going into affect because of it.

Technician billed us for 3 hours at the emergency rate for a 15 minute service call. Talked to Paul Flaherty and he resolved it, hopefully he fired the dishonest guy. Be careful.

Our hot water tank failed and flooded our basement. I called another plumber and did not hear back for three hours. In that time, we called Paul Flaherty Plumbing, received two call backs for scheduling, the technician did an initial assessment, and was back within another hour to install the replacement tank. They quoted two pricing options and completed the job professionally and to our satisfaction. We highly recommend this company!

They declared my emergency a non emergency. very frustrating

It pains me to write this, because for years Flaherty was responsive to emergencies, helpful and courteous. But after literally thousands of dollars spent trying to correct a heating system which only worked sporadically, Flaherty recommended we replace it. We did. Very expensive. But the new system was insufficient to heat the zone, so we went from bad (old system, when it worked, it heated the place) to worse (new system, totally inadequate on cold days). It took over a year and countless pleas to listen to us to get Flaherty to respond to the problem, and the proposed solution was… more money to replace existing radiators.
Not a good experience.
Sorry to say.

The prior owner of my condo used Flaherty Plumbing for work in the unit and they do a lot of work in my complex as well. I feel they are a bit pricier than other plumbers based on my shopping around.
However, I am willing to pay a little more for their services and the peace of mind I have when they’re doing the work. The guys always show to do the work when they indicate that they will do the work. They complete the job in the time frame that they estimate the time to take (which is great because more time = more $).
I also appreciate that they are familiar with the condo complex that I live in and where all the shut offs, etc are located.
Will continue to partner with Flaherty and refer to them.