Cousins Subs

This place is kept very clean. My order has always been correct and a good value. Cousins is perfect for feeding teenage boys! The staff is friendly and polite. I ordered the party box for a work meeting and I would definitely do this again. The price was great, and everyone was happy.

I’m pretty certain this Cousins location is mostly manned by high school and college students… and man are they some polite and well-​trained high school and college students! Everyone who works here is always so pleasant — it’s impressive! Beyond the stellar service, this is your average Cousins. My order is almost always correct, which makes me happy. And you can’t beat the French fries! Kudos Cousins’ employees for rocking my customer service world!

Cousins is always a solid choice. I’ve noticed that this cousins has really good customer service– something that means a lot to me. Also something you dont typically see at fast food joints. Of course their sandwiches are delicious, but they also have Sprecher root beer. the best soda of all time?

I generally like Cousins Subs, a solid chain that I’ve been eating at for years.
Cousins does a few annoying things. I sometimes prefer french fries to potato chips, and Cousins will let you substitute, which is nice. However, they distribute ketchup by the packet, and only by the packet, they don’t have a dispenser like most other places. This is a bit annoying since you might need to open half a dozen packets to get enough ketchup for your fries. This has annoyed me for decades.
But to add weird into the mix, this location took the ketchup packets and put them behind the counter. I had seen a few Cousins doing that, and then they’d ask you how *many* ketchup packets you wanted (a bit annoying), and one day at this store I commented on the practice, and I was told that they did it because one of the other restaurants nearby was allegedly coming in, taking large amounts of ketchup from the self-​serve ketchup packet bin, and distributing it in their own restaurant.
I’m not even sure where to begin on that. It sounds unlikely. It also sounds self-​inflicted.
Cousins could easily order packets printed with their name and logo on it. That would address the problem.
Cousins could easily move to a ketchup dispenser, which would also solve that problem.
And does this imply that the same thing is happening to the other Cousins who have moved the ketchup behind the counter? Because it seems more likely to me that some bean counter decided that customers were just grabbing a fistful of ketchup packets (guilty) and that a way to reduce ketchup waste would be to try to meter it out, but that they couldn’t figure out that a dispenser would be a cheap solution compared to the expensive ketchup-​in-​packets.