Firestone Complete Auto Care

I moved here about a year ago and have been through many mechanics searching for an honest group of people. With no luck I finally wound up at Firestone. A guy named Gary was super nice and helpful. They never tried to trick me into anything and have always been very straightforward with me. I even called Gary later to ask about a new car I was looking to buy.
I won’t go to another mechanic. These guys are the best and nicest.

I always service my vehicles at this Firestone but I called today about 2pm and asked if I could drop my car off for an oil change and get it the following day (allowing them plenty of time, not expecting a 30 minute turnaround) and Karen told me she couldn’t take my vehicle till next week. Really?
Stay open longer hours, hire more techs or find a way to work more efficiently if you’re so busy you can’t do a simple oil change within 36 hours.
Last time I was there, the techs were having a dance contest with music blasting. Overall, not professional.

Awesome. While on vacation with my family my car broke down and they repaired it promptly

I was very pleased, they seemed fair and honest

I have to comment on a great experience at this Firestone! I went to get my oil changed and thought I needed brakes due to hearing a noise when I applied the brakes, but the serviceman did not try to upsell anything… Just cleaned the rear pads for $ 25. Had a coupon for buy one oil change get one free so I gave my free one to my son. Service is fast, friendly, and reasonable. I won’t go anywhere else.

I really like this place. I drive a fleet vehicle and have to take it to certain places that J&J contracts with for service. For many years, Firestone was on the list and that’s when I got used to bringing my cars to this particular Firestone in Franklin. Started out here because it was close to a gym I used to attend. I could drop off my car, get a workout and then pick it up again. However I grew to really like this particular place, mostly because of the super friendly service. I kept going there after I changed gyms.
In 2013 J&J dropped Firestone from their preferred service list and OMG, I had one crappy experience after another at some of the other vendors in the area. (cough…NTB…cough). But this year Firestone is back on! I went there again last weekend. Same friendly service and they are quick but efficient and pro-active…I like that.

We have used them several times: new tires, brake work, ac recharge. They always do a great job, are timely, and don’t try to sell you with unnecessary work! Highly recommend!

I’ve utilized this shops service on 3 occasions. For the first 2 visits, my wife and I went in together. They were polite and only did the work that was requested (IE: installed new tires). For the 3^rd visit, my wife went alone. She went in to get an oil change because we had a free coupon from a coupon book.
When she returned home, she informed me that they had found a hole in one of our tires and had to replace the tire with a new one. They also tried to convince her that the car required major work. They said something about ball bearings and leaking oil that caused our ABS light to remain on (keep in mind, the car never leaked oil before this visit). They said if the work was not done, the car would be ruined within a few months. This major work would cost in the neighborhood of $ 2,000.00.
Thankfully, my wife said she had to ask me before approving the work. After bring the car home, it was suddenly leaking a small amount of oil onto the driveway. I checked under the hood and noticed that the oil filter was just barely hand tightened. I could move the filter with light pressure. After properly tightening the filter, the oil leak stopped. We also took the vehicle to our actual mechanic. He installed a new speed sensor and an engine mount for under $ 500.00 to correct the ABS light issue.
I can’t help but think that the only reason these things were done was because my wife went alone. They tried to take advantage of her because she is a woman. They also purposely left the oil filter loose to make it appear as though the car had an oil leak. I am very disappointed in this shop and will not return for any other work.