Lenny’s Sub Shop

Always friendly good fresh food never had a problem. Eat here often for lunch always a decent crowd, they are definitely doing it right.

I give up.
The last three times I’ve eaten here, something involving shitty customer service, or shitty food has happened. Either the order was entirely wrong (in some cases, you even get somebody else’s order!), or the sandwich itself had multiple things wrong with it, or the customer service was atrocious. After a month in the penalty box, I decided I would try them again this afternoon… And sure enough, they fucked up again.
Three strikes, you’re out. I’m done.
It used to be that you could walk up, describe exactly how you wanted your sandwich made, and a staff made up of familiar faces who could speak and understand English clearly would handle your order perfectly, every time, guaranteed. Recently, however, there appears to have been something of an ownership/​management change that has resulted in the place being taken over by an inept, micromanaging Indian woman and her completely-​uninterested-​in-​serving-​anybody daughter, and it’s hard to tell which is driving the business into the ground faster.
Sandwiches here used to be big and heavy. Now they’re anemic, and skimpy on the more expensive ingredients. Small variations in how you want your sandwich used to be understood and handled perfectly — now they’re confused and misinterpreted.
Hint to the owner: When a customer says, «a little extra oregano», that doesn’t mean «turn my sandwich into a fucking inedible briny mess coated with pepper.». It means, add a little oregano. That’s it!
Anyway, rant aside, the quality of the food has begun to suffer, and reads like an operation that’s trying to cut corners on ingredient costs. My friend and coworker ordered a Hot Italian, which is clearly listed on the menu board as being made of three or four different types of meats (ham, prosciutto, capicola, genoa salami), and received a sandwich that was basically nothing but ham. This was brought to the attention of the owner’s daughter, who then proceeded to argue the point, even after we opened up my friends sandwich and visually showed her what was in it.
Normally, good business practices would dictate that the patron would be offered a new sandwich, a refund, or hell, at least a partial refund (and at $ 8 a sandwich, there’s really no reason not to.). But, nope. Not in my friends case.
«Well, that’s how it’s made here. I know, because I’m the one who made it.», the daughter argued. In defense of my friend, who’s too polite to make a fuss about it, I pointed out on the menu board that the sandwich should have prosciutto, capicola, and genoa salami in it as well. And that I’m looking right at it, and there’s nothing but ham there. And she just walked off, apparently having solved the problem to her own satisfaction. Great.
So, rather than taking the right approach to customer satisfaction, and simply insist on remaking/​reimbursing a sandwich for a customer, which would have cost this place, what, $ 2 in labor and food costs, she lost two customers, permanently, who would have likely continued to eat there dozens of times in the future, and would have paid for that sandwich several times over. Ugh.
Sad, really. Lenny’s used to be the best subs in town. but between skimping on ingredients, and shitty customer service, now they’re going downhill in a hurry.
My advice to the owners? Quit being assholes to your customers — we can tell. If you advertise an Italian sub with four different meats in it, we expect a roughly equal amount of each type. Not a sandwich that’s 97% cheap ham, and 1% other meats.
My advice to potential customers? Vote with your wallet. Give your money to the place that’s doing it right, not the one that wants to unapologetically rip you off, and then make it seem like you’re a dick for pointing out their mistake.

Went here for lunch last week. Chicken salad sun was amazing. I’ll go back because the subs are fresh and higher caliber than most sub shops. The staff were friendly but not the most knowledgeable… I’d say 3 on service 4 on food quality.
Please thumb up/​comment if you liked this review and I would count it a privilege if you chose to follow me as I review places I travel and visit. Thank you for taking the time to read! ~mp

My husband and I and another couple went to Lenny’s on Sunday for lunch after a hike. The line wasn’t too bad when we got there — about 2 people in front of us. It took us 45 minutes to get our subs. There were only 3 people working there — one taking orders, one slicing meat and another in the back doing who knows what. The line began to form out the door and when we asked the one kid –who was actually the only one who made an effort to interact with the customers — why they didn’t have more of a staff during lunch rush on a Sunday, he said the new store owner cut back labor. People were turning around and walking out after standing there for so long and none of the tables were bussed. 45 minutes to get a sub (which in all honesty wasn’t fantastic) is absolutely ridiculous. We will not be going back to this particular Lenny’s — and I’d say from overhearing several other people, that we aren’t the only business they lost that day.