Pottery Barn

I love Pottery Barn. This one, however, is not up to snuff.
When I got married, we registered at Pottery Barn. I had many returns because I did a horrible job registering and ordered items that I had absolutely no need for or no place to store– whooops! Each time I tried to make a return here was an absolute disaster. Trekking through the mall with oversized boxes was bad enough, but when I arrived at the store, the service was repeatedly awful. After approaching one cash register, the lady completely ignored me and my mom (both carrying multiple, huge boxes) while continuing to work on the computer. After about 4 minutes of no acknowledgment, we went to a different cash register. The lady was clearly overwhelmed by our return request, and it took almost an hour to complete our transaction. Each time I had to return items, I received the same service. It got to the point where I would stock up my returns and take them with me on work trips to cities with Pottery Barns and go there instead.
Additionally, a couple of months ago, my husband and I ordered a custom chair. We had received an online coupon waiving the processing fee (about $ 90), and I wanted to see if the store could beat the price we were getting online. The manager convinced me to order the chair through the store for the same price and let me know that the chair would be delivered to my house no later than August 4. The online delivery date was July 29, but I figured that doing business locally was worth the additional delay. On August 11, I called the store because I had not been contacted about delivery, and we were already a week past due. The lady I called had no record of my purchase and assured me she would call me back. After a few hours, I did receive a call back saying that she found my order, but it was backordered because the store did not receive the shipment they were expecting and the new date of delivery was between August 29 and September 11. Without calling, I would not have been notified of this change, and I find that unacceptable. Receiving a large purchase a month after promised delivery is not okay.
While the quality and style of Pottery Barn items are great, I recommend purchasing from a different store.