Residence Inn by Marriott

Residence Inn by Marriott — Franklin, MA — 10/​15/​2015
This hotel is newly remodeled so everything is fresh. The front desk staff is extremely friendly wether it be on the phone or in person. There is a bar with large televisions for those that want to relax and watch a game as you walk in on the left.
In the mornings complimentary breakfast is served from 6:30 to 9:30 am.
They have a small gym with free weights as well as a hot tub and large swimming pool.
My room was a King suite and quite comfortable. Nicely decorated and the bed was extremely comfortable.
The only slight downside is that apparently there are train tracks not far from the hotel and once at night and once in the morning I did hear the toot of a train. didn’t really bother me at all but for those sensitive to the slightest of sounds I mention it.
Overall a great hotel and I definitely recommend staying here, I know I will.

Just checked in and room has loud sound like you’d hear at a dentist office or bad fridge. Front desk just told me all rooms have same sound.

Stayed here for 1+ month for business. Place was generally dirty, cleaning staff just throws the pillows onto the floor while they make your bed. Carpet smells funky. Large of amounts of dust when the AC/​Heat is running. There was a supposed mouse in my colleague’s room. Overall the staff is nice, but generally didn’t do much.

Do not stay here during renovations!
Was woken up at 7:00am to the contractor grinding the floors above me for an hour.
I called the front desk and they didn’t do anything about it.
They shouldn’t be open during renovation if their guests cant sleep!!!

This RI was everything we needed! Clean, spacious, excellent customer service. The lobby area has a great breakfast — and the lobby also has a bar for evening relaxing or socializing. In our case, this RI provided an outstanding base for our extended family while one member was undergoing medical treatment in Boston. The front desk was extremely thoughtful and helpful. The hotel has a beautiful setting — surrounded by trees — set away from the street. This, and the other options such as the basketball court and pool, made it easy to occupy two young kids for several days. It was the perfect place and helped reduce the stress of the medical situation we were dealing with.

I recently stayed here for 3 weeks on a business trip and am overall impressed with the amount of service received!
The rooms you can tell are somewhat dated but everything is clean and functioning. I stayed in a two bedroom suite and there were flat screen TVs in each bedroom, as well as the common area, which was amazing for a girl like me, who has no cable at home. It was such a treat to watch Bravo and HGTV each night!
There is a basic fitness room with two treadmills, an elliptical, and weight bench. Perfect for the health conscious business traveler! There’s a TV for those working out in the fitness room and several running trails around the hotel. The indoor pool is also considerably sized. My favorite part of the hotel though, is the porch with the rocking chairs. It was really nice to relax each day with a beverage from the bar on the porch and rock back and forth, catching up.
There are onsite laundry facilities (each wash or dry cycle is $ 2 and the front desk is happy to provide you with change). There is also a small store on site that provides basic groceries, snack food, drinks, laundry supplies, hygiene supplies, etc. If you forget your toothbrush like I did, the always friendly staff will provide you with one for free, as well as toothpaste!
The hotel is right by Super Stop and Shop, a liquor store, several banks and gas stations, and several diverse and great dining options (99, Incontro, British Beer Company, etc.). Very close to the commuter rail to Boston, which takes around an hour and will set you back around $ 10.
The staff is the shining star of of this Residence Inn. The manager, Caroline, is a sweetheart and always remembered my name and my friends, and even presented me with a platter of Italian cookies on my birthday! I always felt welcome and at home during my 3 week stay here.

This hotel charged my credit card twice, claiming I made a non refundable reservation. When I tried to cancel immediately they refused to refund my money. Would never stay here. Management has been slow in responding and following through on their promises. Not up to marriott standards.

This was a wonderful place to stay. We had a little suite that had 2 bedrooms, 2 bathrooms, kitchenette (stove, dishwasher, fridge, microwave, etc.) along with a dining table. The living area had a fireplace and couch (That could be made into another bed). It was quiet, clean, and relaxing! Would stay here again… no questions asked:)

I am reviewing their meeting facilities. No pads or paper were provided and the conference call phone looked like it was something out of the 1990s. I have been to a great many meetings and this was the least prepared.

My wife an I have stayed here twice and loved it both times! They have nice little suites instead of a tradition hotel room. You have a full kitchen minus the stove but with a cook top. Even comes equipped with dishes an utensils! Very clean an accommodating place to stay. Staff are super friendly and very helpful. Has a modest work out room but an excellent indoor pool and hot tub! Basketball courts are outdoors. Plus a breakfast that in our opinion is worth an easy $ 30 that has a large variety an taste great!

You can always count on the Marriott brand to provide quality and comfort when traveling.
— Clean, tidy, and spacious rooms with a dining room, study desk, kitchen desk and complete kitchen (this is great for long-​term travelers).
— Complimentary breakfast
— Close to the highway (not more than a mile)
— Many local places to eat, shop, bank, and get things done if you need to
— They’ll even get groceries for you and deliver it to your room if you bring it to them by 9am the next morning (no delivery charges)
Light sleepers — The place is quiet for the most part but my room was near the train tracks with trains running frequently at night.

Overall this is good value long stay hotel, especially if you are visiting the near by business.
Has basketball court, pool, kiosk, and sometimes free snack night. Staff members are nice and friendly, very helpful.
Seems newish building, but I notice the wear recently. I guess they must be really popular because it’s hard to book a room here often, and end up in near by town instead.
For the price this place has good potential as alternative hotel to downtown Boston which costs 4~5times more.
BTW, GPS usually takes you to the other side of the highway.