Skin & Beyond Day Spa

Let me start off by saying that I truly enjoyed my experience at Skin and Beyond Day Spa. They did my eyelash extensions for my wedding and since I used a groupon it was very affordable and they turned out great — I am really picky. BUT I cannot recommend them. The owner is the rudest woman I have ever spoken with. I called to question a charge on my bank account that appeared 3 weeks after my service. The owner answered (I know it was not her daughter because she is extremely friendly and sweet) and without even asking me my name said «you had an appointment and you did not show.» I responded with «well I didn’t make an appointment and if I did you did not send me a reminder email or phone call». She claims she «sees the confirmation» but still did not know my name to even know who was calling. I agree with any and all reviews that say do not go here. I already called my bank to dispute the transaction. If you go there once, they apparently write down appointments for you and then charge you for «no shows». I have never missed a beauty appointment in my life and think this completely unacceptable. Several friends have appointments here because I raved about it and will now be cancelling due to lack of good customer service.

I am giving one star only because the woman who runs this place was nice enough. First off, what she is selling on Groupon as a luxury, hour long, herbal detox wrap, is really the ItWorks product, a multilevel marketing product that has become rather big right now, however I have friends who distribute for them, could have had a party at my house and got the wrap for free. Also I am pretty sure it is against their regulations to use Groupon to sell, also no where on her website or Groupon did it say ItWorks, but I will be contacting them later today. Secondly, she literally took me to the bathroom, applied the wrap and sent me on my way… not the relaxing «hour long herbal wrap» experience that I had I visioned when I purchased this deal and proceeded to hire a babysitter for my 2 year old. All in all I feel totally ripped off. I will be contacting groupon as well as ItWorks and hopefully this scammer gets shut down.

I recently purchased a Groupon for a ’45 minute’, ‘body wrap’. After driving a half hour one way, I arrived at a run down building in a less than desirable area, already having doubts, I told myself not to «judge the book by the cover». Upon walking in ‘she’ was arguing with someone on the phone, I got the impression that she didn’t want to give needed info to the person whom had called for important information. Then after a 30 minute sales pitch, to try & sell me what I thought I had already purchased. She took me into the BATHROOM & slapped small application on my stomach, which is what she called a ‘body’ wrap, then wrapped it in saran wrap & sent me on my way. It took a whole 5 – 10 minutes, not a spa experience. When I stated I purchased a body wrap, not an area contouring application, I was asked again if I wanted to buy the body wrap which is what the 30 min sales pitch was about.
I did make the 2^nd appt, since it is a 3 appt deal. She was 30 minutes late with no intention of contacting me to let me know she was running late. So here I wait for 30 minutes in a sketchy looking area. When she finally arrived, I questioned her again on the meaning of a body wrap. She said it was all clearly explained on their website, false, it told me less than Groupon did. That’s when she started getting ugly about it, saying she didn’t need my attitude, & how could I question her when all she does is good for people.
Needless to say, I was very unhappy with my uncomfortably awkward ‘spa bady wrap’, & will not only never be returning, but will tell my friends how bad it was.
DON’T GO HERE, if you are looking for a nice relaxing spa experience. Also smelled funky.

I would give them 2 stars because they are a mom & pop and I think they deserve some benefit of the doubt but too many compounded problems.
Unprofessionalism — 1) website is outdated that you can only request 1 service even though there are drop down menus for up to 2.
2) I was confirmed for an appointment. Upon my arrival, they asked if I could come back an hour later. Could they not have called me before I drove down from Brentwood?
3) After rescheduling above appointment, they call me the day before my appt to ask if I can come 45 min later (grant it, a logistical issue of being a parent & a business owner).
4) Services offered are not always what you get. Website offers an array but only some are available on certain days such as the manicurist only works on Fridays.
Finally, I’m in the door and ready for my back purification. It was basic back facial (I should’ve asked what the service included ahead of time).
During the entire treatment time, if I was not receiving a hands-​on service at that moment, Martha left the room. She did not check to see if the mask used on my back was ok — it was actually burning as there were also 2 towels on top of the mask trapping in heat and anything escaping my pores.
She stated the foot rehabilitation massage was good. I was robbed here. I can generate more force by walking on a tennis ball at home for FREE for a better foot massage.

The previous reviewers were a little too harsh in my opinion. The day spa is located in an older building in a more industrial area of Franklin (not Cool Springs.) When you pull up, the building does look a little dingy. However, I found the spa to be very clean and spacious. It is not a «modernized» spa, but it isn’t terribly dated either. Once inside, I found myself able to relax in the space.
I recently purchased a Living Social deal for a body wrap. I’ve had trouble using deals like this in the past, but I had no problem using it here. They accepted it without question. While, they did try to «up-​sell» me quite a bit, I understand that’s part of the business, so I can’t really blame them. The service I purchased was supposed to be 90 minutes, and it was a full 90 minutes. I was fairly pleased with my results. I’m not completely convinced the wrap did all it was supposed to do, but that is certainly no fault of the spa’s– that’s just how fad trends are.
Bottom line– if you’re looking for a ritzy, «champagne and strawberries» type of spa with marble and fountains– don’t go here. If you’re willing to settle for a nice, clean space that’s a little older– give it a try. The owners are very nice and willing to accommodate you. (I will mention that their prices seemed a little steep to me… you could probably go to a very upscale spa in Cool Springs for the same prices– if not less– than the prices here. BUT that’s just my opinion and my personal experience with other spas I’ve gone to.) Would I go again? If I had a gift certificate and lived closer, sure, but I wouldn’t go out of my way.

As soon as I drove up, I knew this wasn’t going to be relaxing, refreshing spa treatment I was hoping for.
The spa is located in a two-​story commercial condo in a small industrial area. The entrance consisted of one chair for seating, magazines thrown everywhere, product displays all around, a cluttered desk full of stacks of paperwork, empty water tanks, and more products. Naturally, this wasn’t relaxing; it made me stressed.
Rocio seemed stressed and in a hurry. She said it had been a busy day. Was she there working all by herself all day (this was a saturday)?
There is no «pre-​relaxation» room. I sat in the entryway until my room upstairs was ready. I had to walk up the smelly carpeted stairway, past the single bathroom, to a room that overlooked the freeway. Needless to say, it wasn’t quiet.
My treatment was for a $ 95, 1 hour deep hydration facial. It ended up taking 25 minutes. I felt rushed through the entire treatment.
NOT IMPRESSED. WILL NEVER GO BACK. CLEAN UP YOUR MESS!

This «spa» gives a very questionable impression from the start. It’s dingy location is neither welcoming nor comforting.
I had purchased a Living Social deal for a pumpkin peel facial valued at $ 180, which was to include «a pre-​peel facial, an after-​peel fruit mask, plus a $ 20 gift card for additional services.»
I called and spoke with the owner, Martha, to set up the appointment, then checked in with her when I arrived. It wasn’t until she had me ready to go on the table that she told me she would not do the pumpkin peel facial without additional services. I told her I just wanted what I had already purchased. She insisted there was no point in doing the pumpkin peel facial without doing a facial first, to prepare the skin for the pumpkin peel treatment. My treatment was supposed to include a pre-​peel facial anyhow, but she was very insistent and rather aggressive. I conceded, feeling uncomfortable about having to pay an additional and unanticipated $ 70 for this treatment.
I thought I would at least get an exceptional experience for a service that originally was supposed to be valued at $ 180 plus the forced and additional $ 70 facial, but at the end, all I could think was, «for $ 250, this is it»? I was extremely disappointed.
When I went to check out, I let Martha know I felt deceived about purchasing something when she expected the customers to pay for additional treatments and uncomfortable about having to pay more money. She became very aggressive, loud, and belligerent. She was unprofessional and made my entire experience, frankly, awful.
I would not recommend this seedy and deceitful place to anyone.

Nataly and Martha are a mother and daughter team and do fantastic work. Rocio is the massage therapist and is all about healing and the focus is always on the client and making them feel better.
Nataly takes her job very seriously and goes the extra mile for all her clients. She is a mine of information and she gets such Joy in helping her clients to achieve their goals. Nataly researches in her spare time to make sure she has all the facts and information that she needs to give the client the best possible service. She is goal-​oriented and keeps her eye on that long-​termgoal at all times.
All three ladies are a pleasure with whom to interact; three ladies working hard and bringing fun into the environment and helping all clients to realize that the spa is the much-​needed downtime that we all need. They put 100% of their effort and heart into allowing the client to de-​tress and reconnect with themselves for the duration of the spa treatment. It’s their priority; that and delievering the best service possible.
I look forward to my weekly visits where I am guaranteed results and satisfaction!
Eilis Crean

Their extractions left scars on my face, YES SCARS!!! Do not go here.

First of all, don’t trust the reviews here since they actually take $ 15 off at least for people who write a positive review.
Here’s my story: I purchased a gift card for my mom for $ 200 back in December of 2009. My mom went in and bought something a few months ago and asked how much was left on her card and they said $ 156. She called before she went in too because she was wanted to make sure they accepted gift cards after a year. The lady said, «oh yeah, that’s not a problem at all.» My mom went in today and got a $ 250 facial and when she was checking out, they told her there was NO MONEY at all left on the card. She argued with them, but finally paid it herself with money she really didn’t have. I called them shortly after and they said they «found» her money in their system and would refund $ 56.50 to her debit card. I said it should be $ 156.50 and they said that after a year they subtract half of the gift card amount from the gift card.
I couldn’t believe they said that they took off half of the gift card amount after one year, which comes out to be $ 100 in this case!!! I was stunned!
They wouldn’t budge on the issue and just said that their policy is in their website. I told them that when someone gets a gift card, if you have a policy where money will be taken off, it should be written on the gift card or provided with it upon purchase. Who would expect someone to get online and read about it. I was talking with a woman on the phone and she kept talking over me and being extremely rude. I could hardly get a word in and finally SHE HUNG UP ON ME — This company has a major lack of integrity.
Remember that my mom had even called to make sure it was okay that the gift card was over a year old and they said it was «fine, not a problem at all».
Also, my mom brought in some canned goods for 20% off and they wouldn’t take it off because she bought a package deal (yeah, a $ 250 rip-​off facial package, but that’s a whole other story!). They don’t take two promotions at a time they said. They didn’t even give her the cans back. I am just amazed at their lack of integrity.
I have been here several times as well and they have messed up my gift card saying that I don’t have any money left, soon to find out that I have $ 60 left on it (because I persisted).
Please be careful with this company. I would suggest finding a better, more reputable company. Even the building looks shady.