On The Town Limousines

We used on the town limousine service for my daughter’s November 7^th Wedding at the Carnegie Institute of Science venue in DC. They had one job and that was to drop off and pick up our hotel guests from the hotel to the front of the venue and it didn’t occur as discussed in multiple conversations with Becky their point of contact for weddings. I am perplexed as to how the transportation can not be executed properly.
The driver instead of dropping guests off in front of the venue where we were waiting and prepared to greet the guests. He decides to drop them off and pick them up from a side entrance that we had specifically requested to not be used.
There are quite a few limo companies out there. I would not recommend.

I confirmed a 4:30am pickup time for my father from my home in Montgomery County to Dulles International Airport. They took a credit card number, sent me a confirmation e-​mail, and told me we were all set. The morning of, with no car in sight, my father had to call the number at 4:30AM (his scheduled pickup time), only to be told that the driver’s car had broken down and that it would take another hour for them to pick him up.
I am extremely disappointed for a number of reasons:
1) they didn’t call beforehand to let their client know of the mechanical issue
2) they don’t have any reserve vehicles? This was a regular sedan (base model)-surely they have to have more than one?
3) I haven’t received any type of apology from the company for this major inconvenience.
I was referred to this company and thought that I would get top quality service for the top dollar they charged me. Since they are so unreliable, I will not be using them ever again.

We used «On the Town» for my daughter’s wedding that was between Christmas and New Years day in 2014. Bottom line: They were great. VERY professional… Clean buses and limos… Dependable and decently priced (I used a different limo /​bus service for my older daughter that was based out of Washington DC and that service was an abomination! Summer wedding… bus had no AC. UGH!)
I would HIGHLY recommend «On the Town» Very easy to deal with and they made the transfers from the hotel to the wedding venue enjoyable

Went to a wedding this past weekend, and it was great service. Really made the event smooth sailing since it was a barn about a half hour away from the hotels. I also left my bag on the van at the end of the night and Deanna was eager to lock it up and mail it to me which I extremely appreciated. Great place to do business with!

We booked On the Town Limos for a shuttle service from our wedding reception to a nearby hotel. The entire staff was very friendly and responsive – they actually called to confirm the reservation twice! They showed up on time and really did a great job. I called a couple months out with concerns about how many people would actually be using the shuttle (it was WAY less than my original estimate) and they encouraged me to keep my reservation as planned with the reasoning that more people would use it than I think. Once I got the final head count from the hotel, I called again and cancelled one of the vehicles. Unfortunately, at that point it was too late to cancel without incurring the cancellation fee. I was a little miffed about that, especially considering my concerns before that, so I’m taking away a star in the Value and Flexibility departments. No one wanted to leave on the first shuttle, so our driver had to sit around for about an hour waiting… so I’ve got to give him props for his friendliness and patience!