Pasillas Tire Service

They were trying to rip me off. They put two new tires on… the wrong kind. «Come back, we will put the right ones on». I come back and they do that (having to making the time for two visits to have tires put on… I read the other reviews and sure enough that does not only happen to me). A few days later the warning light that informs about low air pressure in tires came on. One of the guys there told me I need new sensors for my car=$ 150.00…but his smile while he suggested that made me suspicious. As I was leaving I asked if they checked the tire pressure of the other tires…“yes…”. I drove straight from Pasillas to another shop and had them check the air pressure; Yes, one of the tires had low air pressure. Yo and behold: it only took a bit of FREE air – NOT $ 150.00 sensors to turn off the warning lights!
I think the fact that I am a woman and I do not know a whole lot about cars made them think that I am too stupid to recognize when somebody lies into my face?!! I will NEVER go back there since I want to be able to trust people who work on my car… and overall the service was lousy!

Shop is honest as the day is long. Great service and always the best price. It is a busy shop, but only because he has so many happy return customers.
All of the tire recommendations for my many vehicles have been spot on!

This place is great. The owner was friendly, professional, and gave me an amazing deal on a set of tires (beating out the price of a competitor). They were so busy the day I came in, but everything seemed to be running so smoothly. Yes, the parking area (one way in with limited parking) is a pain, but they’re working with the space they have. I had such a great experience at Pasillas that I will definitely be back again.

This place stinks, I went to check out tires and no
Problem will order then. Come back tomorrow around noon. I go in the next day and the tires arnt there… Come back tomorrow morning… I get a text the morning «didn’t like the tires they gave you so ordered you more. It’s now the third day I’ve been here and it’s almost 3am and just now getting a call… Who knows how long the tires will actually take. Won’t ever come back here

From last year to this year Ladis hooked me up with a great tire solution for my Volvo! I’ve had this car for about 5 years and poured a lot of money into it and don’t plan on having it for very much longer he made a suggestion and delivered for very little money !
Thanks SO much Ladis Pasillas you rock and are really in it for your community. You can bet I’ll refer you and keep referring you! Just to help you out a little bit response to calls to customers is everything…

They may have good prices but their customer service is awful! Example: went in last week and ordered 4 tires for my car, they said they’d be in on Tuesday and we’d get a call– skip to Thursday, no call so my husband called them back 5, yes FIVE times between Thursday and Friday without a return call. Guess what, they don’t have our tires in and they won’t have our business either! Rest assured I will tell everyone about their poor business practices.

Great guys: they give you good advice on saving money on quality tires and they work really hard. When I got a flat and took the tire to get it repaired, they worked out how to get a replacement free under warranty and refused to take any money for it. How does a tire shop get a five-​star rating? That’s how.
One note: this place is really popular and REALLY busy. You are advised to get there at 8am when they open or you will be waiting awhile. The place is always busy.

I have been going to Pasillas for 12 years for my tire needs but I will never go again.
About 4 months ago I went to buy a set of tires for my Accord. I ordered the Cooper CS5 set. I go in, have them out on, pay and head on out. Never thinking to double check that they put the right tires on my car since I have always gone to them and obviously trust them. I get home and as I am walking in the house I look over and the tires said CS3. WTH!!! I double check them all and sure enough none of them are CS5 and all were CS3. I look at my receipt and I had payed for CS5.
I called them right away asking them why they put the wrong tires on my car.
Gladys said because that’s what they had. WTF!!!
After our conversation he said bring it back and he will order the tires I originally ordered and put them on. Mind you, I am super busy and had taken the day off to do have the tires installed, I didn’t really have the time. I asked him to just credit me the difference of $ 36 and I will leave the tires on and he said «no to bring it in and he will put them on» he also said come in a couple days and he will do it.
Well I call 3 days later and they had them but didn’t have time to put them on so he said to come in Saturday. Well I called in Saturday’s morning and to my surprise they sold the tires. At this point I was done. I told him to give me the difference and again he said no.
Basically Gladys thought he would charge me full price for the tires I ordered, install the cheaper incorrect one and thought I wouldn’t notice being a female.
He admitted installing the wrong tires because it’s what they HAD and not what I ordered. Who the hell does that.
NEVER AGAIN WILL I GO THERE OR ANYONE IN OUR FAMILY.
LIARS AND SCAMMERS AT PASILLAS.

As a single woman I am always nervous taking my car in. I just bought a car and the dealer agreed to pay for new tires and sent me here. Oliver was just a lovely man to work with. We had a little miscommunication the first time I tried to come (had to come back because the’d sold the tires I’d ordered) but he threw in a free alignment and when I got home I noticed they had pounded out a dent for me no charge. That to me is beyond service, what they didn’t know is how much that dent had bothered me, I looked at it every day thinking I should get it taken care of and had forgotten to mention it. Thanks Oliver and team, I really appreciate it.

I hate this place. There’s only one way in and out. It’s cramped and impossible to leave. I was stuck behind someone delivering tires who refused to move and have me attitude. I’m never going back.

I had the alignment and front and rear brakes done on my truck about two weeks ago. They quoted me fair, and did the work in the time they said they would. Today, I brought my truck back as I’d picked up a screw in one of my tires. I pulled up (to a packed parking lot) one of the guys came into the office and asked if I’d been helped, came right out, pulled the screw, checked for an air leak and went around and checked/​filled all four of my tires for proper air pressure — My tire didn’t require a patch and he sent me on my way. Thanks for treating me like a lady and making sure I’m safe on the road! Really classy; huge THANK YOU!!!

Fast, friendly, and honest. $ 10 to patch two holes in my tire. I’ll definitely be back for all of my tire needs!

STAY AWAY FROM THIS MANIPULATORS AND RIP OFF SCAMMERS!!! FORGOT ABOUT THE STAR I HAVE TO GIVE THEM, THEY GET 10 THUMBS DOWN!
We brought our truck in wed 8am for tires that we ordered and they said they would have it done the same day. NEVER GOT A CALL BACK THAT DAY. They called this morning to say they will not do the alignment because we need more mechanical work, also the warranty is not valid now too. They never called BEFORE putting on the tires so we could go elsewhere. We had a professional mechanic do the ball joint on one side because that is all that is needed. These guys say the other ball joint needs to be done as well as rocker arms, and the list goes on. LIKE THE PREVIOUS CRITIC SAYS THESE GUYS STINK!

Awesome place to get a good deal on tires… the owners and staff are very personable and efficient… been going there for four years now and always am happy as a clam when I leave! They do great alignments too! Highly recommended!!! A++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

We bought a tire from this business and it lasted about a week before it shredded and left us stranded. Turns out it was old and rotten. Would never buy a tire there again

I discovered flat at Safeway around 7:45. Pasillas was across the steeet but was closing. They were still able to accomodate and my the replacement tire was at a resasonable price compared to most. Thank you Ladis!

I’m always hesitant to get work on my car because of being ripped off. These guys are awesome! They didn’t have the tire I needed in the right price range that was quoted over the phone and I thought «ok here it comes he’s gonna charge me double». He asked me if it was ok if he gave me a better tire for less money. I was very happy with the service and they got the job done quickly! Has been 2 months and the tires are great. The price for 2 new tires is less than 1 new tire at Costco. GO HERE!!!

This place is awesome. They don’t just take care of tires; they do full maintenance work. Can I just say, I had a flat tire that they fixed in less than 10 minutes for only 10 bucks?!
It makes getting flat tires so affordable. :)

Their quote for tires was cheaper by over three hundred dollars out the door than all of the many places I called. I live in San Jose but it was worth the drive. They ordered two different types of tires for me to choose from. Ladis is the gentlemen who was assisting me and he was very friendly and he did not try to change the quote. In fact, he actually gave me a free balance and alignment! These guys hustle and get the job done fast despite the crazy amount of business they do. They use every available space on their property to work including the parking lot! I would definitely recommend them to anyone and I plan on using them from now on even though it’s a bit of a drive.

I had these guys fix a flat tire for me this morning. Its the second one they’ve fixed for me. The thing that I love about them is that they have never treated me like an idiot for the sole fact that I’m a girl — like all the other auto shops do (read my review on Calderon’s Tires, jerks!). The guys at Pasilla’s are very friendly, and the service is quick. Sometimes its really busy, but thats understandable since I’m sure everyone loves them.
I would recommend them to anyone who needs a good, honest tire shop.