David’s Bridal

I found my angel and her name was Noelle! Yesterday i decided to give the Davids bridal in freehold a chance after having a bad experience at the Davids Bridal on route 18! I went in with no clue of what i was looking for ! Noelle was very patient with me and very professional! After several dresses Noelle put me in something i never thought i would wear! then it happened she jacked me up and the vision that i had as a little girl came to life! I cried and said yes to the dress! Noelle you truly made the experience a great one ! highly recommend her. Looking for the right dress go see Noelle!

DO NOT BUY ANYTHING FROM THIS STORE. They are all rude, and nasty in person and on the phone. They treat people like cattle. I am the mother of the bride. I waited 4 months for my dress to come in. It was the wrong size. I was measured correctly but, someone wrote the wrong measurements on the order. Now 8 weeks before my daughter’s wedding they can not get my dress. It was the worst experience of my life. Thank god my daughter (the Bride) went to Kleinfeld’s in NYC. Now they know what customer service is. The funny thing is the prices on the wedding gown’s in Kelinfeld’s are the same.

I said Yes to the dress today! Danielle helped me find my perfect dress, and opened my eyes to something I never thought I would love. She was super helpful throughout the whole process, I am so happy I came to Davids Bridal for my wedding dress. I felt beautiful in my new Vera Wang dress! The store manager Janet was amazing as well, she offered assistance and was extremely attentive the entire time we were there.

whatever you do, DO NOT GO TO THIS DAVID’S BRIDAL LOCATION. the worst customer service I’ve ever experienced in my life. everyone working was incredibly rude. me and my bridal party left laughing because it was so ridiculous. we actually liked some dresses but i won’t order them now because it will remind me of the terrible experience i had.
they gave me and my bridal party a hard time the whole time we were there. they couldn’t figure out that we had an appointment, they couldn’t figure out what sales person was helping us, 10 people asked us if we were being helped. the managers were worse than the regular employees there.
i got nasty responses and runaround answers to simple questions and me and my party weren’t being rude at all.
everyone was super pushy trying to sell us on things after we said we couldn’t buy that day because it was the first time we were even looking. they kept saying we had to order thing early because it might take a long time to ship it, so i asked how long it would take for a certain dress and they wouldn’t give me a straight answer, would only tell me it could be anywhere between 2 – 32 weeks. not helpful at all.
i liked a dress that wasn’t labeled as a bridesmaid dress and they were super judgmental of it, saying it was too sexy. not their business! my sister had a dress on and we were talking about the fit of it and the sales woman kept touching my sister where a stranger shouldn’t touch another stranger! she was very uncomfortable.
i hope this location closes because it doesn’t do any business, it’s horrible.

Wanted to update that the associate helping my fiancée was Amy. Super rude! She needs a new job.

Wow. This place is HORRIBLE. I found my dream dress about a month ago. The place was busy, fine no problem. We’ll wait. No hurry. So 20 minutes after our appointed time, Brenda came to help us. She was very sweet but clearly completely overwhelmed with assisting multiple parties at a time. Despite having to wait a while in dresses I knew weren’t «the one» and not getting the kind individual attention one might prefer while selecting their wedding gown, I did find the dress and my mom bought it for me :) yay! But here’s where my one star review really comes from. I’d give it a 0 if I could. I was told that my dress would be delivered by January, maybe December but that it was unlikely. Great! I don’t live in freehold, so while checking out I made sure to tell the associate to call my wonderful aunt, she would be picking up the dress. At this point, they had made the sale. They didn’t care about what I was saying anymore. Awesome… I received a very rude voicemail from the manager two days ago. I believe her name was Janet. The voicemail stated that my dress had been with them for the last 24 DAYS?! And I HAVE to come pick it up as soon as possible?! I’m sorry. My dress has been there for 24 days? How is this the first time I’m hearing about it? Why didn’t you call my aunt as I instructed, as it would take a plane ride and a two hour car ride for ME to come pick this up, as I told you? (Right. You weren’t listening.) «well you should have gotten an email about it.» Ohhhhh. You mean you sent me an email amiss the 30 other emails you send out a day? David’s bridal emails are sent directly to my junk folder because they border on harassment. Not to mention, people pay a lot of money for these gowns. Don’t you think after a week of not showing up to pick up a gown, you would receive a friendly phone call letting you know «hi! Your dress is ready!» I’m still trying to locate this mythical email they seem to have sent me about two weeks after we purchased it, even though I was told it was unlikely to be delivered prior to its estimated arrival in January. Luckily, the story has a happy ending. My aunt just picked up my dress and told me it looks beautiful! Yay! But you people should be ashamed of yourself. Picking out your wedding gown is of course exciting in its own right, but part of that excitement is the actual experience you have picking it out and picking it up. Thanks to your business, that was not the case for me. If you’re considering this place, I would suggest you drive to another location. They are understaffed, their manager is rude, and they don’t listen to your needs. Isn’t that business 101? I could open a bridal shop and put you out of business because as someone who has worked in plenty of customer service I can tell you from a trained eye, you fail. I will not be buying anything else for my wedding day from you people.

I bought my dress last year at David’s Bridal up north and decided to do my alterations in the Freehold store since its closer to home. Last month I went for my first fitting. I’m pretty petite and the dress I purchased was a size too big, which I was fine with, that way there’s more material to work with in the event that I gained weight (God Forbid). So I told the seamstress not to make the dress too tight because you never know what could happen, also I like to have room to move around. So she measured me and I was told I had to pay $ 400 to have the dress taken in and hemmed. I paid them and was told to return in September. So I went for my second fitting a week ago and I had my bridesmaids with me so they could see how my dress looked, since no one has seen it on me before. And when my bridesmaid couldn’t zip my dress up all the way… I knew something was wrong… They made the dress way too small! I could only take shallow breaths and I couldn’t sit. From the stress of this wedding I lost like 3 lbs since last month, so I knew it wasn’t my fault that the dress didn’t fit. The seamstress that was helping me on this day was not the original one that measured me back in August. And this lady was having a difficult time understanding where the problem was. I kept explaining to her that the sides were too tight, so she took it in the back room 2 or 3 times and she just couldn’t get it right. She was getting frustrated with me but I kept explaining to her that I wasn’t comfortable with the way the dress felt. Also, they didn’t hem my dress, I tripped over it and almost fell. Long story short, my wedding is next month and I’m furious that I spent $ 400 on alterations that weren’t even done properly. So before anymore damage was done to the dress and my wallet I decided to take the dress home and see if I could find someone else to fix it. As I was waiting for the seamstress to bag up my dress, 2 other customers came in for Alterations and both of them complained that their dresses were too small!!! There is a reason that this location has so many negative comments and reviews, I wish I read them before I came here and wasted my time and money. By the way, the new seamstress that I found to fix my dress, has 6 other wedding dresses from David’s Bridal that she has to fix because the Alterations department screwed up.

Came in for a cathedral veil and Janet helped me find the perfect veil for my dress. She was so patient and helpful and sweet. It really was a great experience and I will absolutely come back again in the future

Horrible customer service! The kicker??? Being hung up on after 30 minutes trying to get them hold just three stupid dresses for me! Had to call multiple times! Once because I was put on hold 9 minutes trying to get someone to help. Had to call back. Second call… next lady left me hanging and then third… Total complete bitchy attitude. Ends up saying, «ok, got it all down for you» hangs up!!!
Who does that??? I guess that JERSEY for ya!!!

My sister in law got her wedding dresses here and we needed to get sized for the brides maid dress. We have been waiting for over 20 mins. There are no customers in here. Everyone is just bsing with each other. This location is very poorly managed. Would never come back if I had a choice.

I had THE WORST experience at David’s Bridal in Freehold. I had an appointment to look at veils and the woman working with me seemed to have no idea of the products and didn’t seem to care what I was looking for… I also recommend for anyone shopping here — make sure you check through the product before you purchase it. They sold me a veil that was ripped. Luckily they allowed me to return it.

My experience with David’s Bridal was a positive one because of my consultant. My budget was low and I had seen a lot of sale price dresses on the website that I was excited to try on, but most of them were no longer available in this particular store so I was pretty disappointed. I wasn’t wowed by the look of the store either — kind of dated and dingy looking.
But my consultant was Patty, and she was fantastic. She was respectful of my budget and while she showed me some accessories, I never felt pressured to purchase anything. It felt like she listened to what I wanted and made an effort to find a dress that made ME happy, which I appreciated since my mom and I disagreed on which dress was the one. I ended up purchasing a gown that I loved at an affordable price, and I was so grateful for Patty’s help!

Came here to look at wedding dresses a few months ago. The dresses were beautiful and my consultant was great at finding dresses that worked for me. However every time she brought me into the dressing room to try a new dress she would start a new sales pitch. «If you buy your dress here you get X, Y and Z». She would not bring up these facts with my family and friends only when I was alone would she put the pressure on to make a sale. Since this was my first day looking I was not ready to make a decision. I was again pressured to make an appointment to come back. One I knew I would end up canceling.
When I went to cancel it was as easy as making the appointment (right through an online form). Then the day after my appointment I started getting calls from the consultant apparently Davids Bridal doesn’t inform the consultant when a customer cancels.

I came here to help my bridesmaid pick her dress for my wedding next year. The place had a nice selection from what I saw, but was smaller than the David’s Bridal I had originally visited to buy my wedding dress.
The ladies here were a bit more preoccupied in whatever they were doing, and weren’t really that professional. They did what they needed to and got straight to the point. I guess because I already spent my larger amount of money else where, they didn’t need to «woo» me to make the sale of the bridesmaid dress.
I need to get my dress altered, and this place is closer to me than where I originally went… but I’m not sold on coming here… We’ll see.

I know it all depends on who you get, however I bought my daughters flower girl dress here, which I found online, so I walked in and ordered — no problem.
Then a few months later I randomly stopped in to try on a bone in bra to go under my wedding dress (purchased elsewhere) and Desiree was SOOOO helpful, she brought me the one I found online, but they didn’t have my size in stock so after trying on a few others, using her honest opinion of how well they fit, etc. she was then able to get the alterations lady to take in the orig one I wanted that day, within 10 minutes to make the bra fit (they had the cup size I needed, but 1 size too big around my waist, so they took it in) — she ran back and forth so many times, and was so pleasant to work with — another lady tried to help at one point and wasn’t nearly as interested in «really» helping so I’d give Desiree at try if your looking to shop here — she was the best, I hope David’s bridal does everything to keep employee’s like this on staff!

I’ve had nothing but problems at Davids Bridal. Every time I went there, I would work with a different person and each person would give me a different answer as if the previous answer was pulled from the air. It was almost as if this was a game that was being played. I will never go back, and I will tell all my friends getting married that they would be better off having Helen Keller making their dress

I had purchased my prom dresses here years ago so I figured I’d give this place a shot for my wedding dress. Poor decision. After opening the store late and starting my appointment late they spent the first 20 minutes trying to sell me their credit card and every other wedding service but the dress. They further wasted my time by having me go through a catalog (which didn’t have many of the lower price point dresses) even though I came with a list of style numbers I wanted to try on from looking online. My consultant started off bringing me some of the stuff I liked but after chatting with me and finding out where I was from (a wealthy area but I am not) she immediately switched to bringing me the most expensive dresses they carry even though I explicitly stated they aren’t anything like what I was interested in. She didn’t listen and got obviously bored 20 minutes into the appointment. The dresses are really poor in quality and there are much better options out there in the under $ 1,000 range. I ended up purchasing a dress the next day at Alfred Angelo that was cheaper than anything at Davids and much nicer.