Macy’s

I have never seen a clothing store so messy and unorganized. I actually had to step over piles of clothes to get to the next rack. Not to mention the rack itself was just as bad. Couldn’t move the dresses around to look through them. Just a complete mess. Went into the fitting room to try on a few dresses and those were just as bad!!! Piles of clothes in each room. I worked in retail for 6 years, I know it can get busy but there was no excuse for this mess. It wasn’t busy when I was shopping so the employees could have definitely cleaned up. Horrible.

The worst ladies room ever. Target and Walmart have better rest rooms. Broken doors no hooks no locks and occasional toilet paper. Hard to believe they have designer clothes and expensive jewelry. If you have to use the bathroom shop at nordstroms

Macys in Freehold Mall is one of my favorite places to shop when I’m visiting New Jersey.
One particular employee in the shoes department, Is always professional and courteous. His name is William and he provides outstanding customer service. Just wanted to write a customer survey with Macys directly today and wasn’t able to do so online. My hope is that someone will notice this review and make sure the manager in Macys Freehold takes the time to recognize that William is outstanding.
Thank you,
Yvonne Z.

The worst Macy’s I’ve ever been into. Unorganized. Rude workers. I needed help and found two employees gossiping. I asked them for help and one gave a quick answer. Seemed like I was bothering her from her gossip time. Completely rude. The shoe department isn’t better. I waited 20 minutes for a simple shoe to be brought to me in my size. I won’t be shopping there again.

This Macy’s is my local one and the one that I visit the most. Store is usually pretty clean, but can be a disaster around the holidays when shoppers destroy every rack and shelf they come across. Parking here isn’t the greatest. The parking area closest to the store entrance is always packed even if the store doesn’t seem to be.
This location as with all Macy’s locations suffers from coupon exemption fever. This has been a long time peeve of mine with Macy’s. You will get a coupon for 20% off, but it excludes virtually everything except for green socks! Most of the ladies at the registers here are pretty nice. They will get you a coupon if they can.

I gave the a-​ok rating because there are clothes, etc. on the racks in Macy’s. So, theoretically, you’ll find something pretty faboo. That is, if you choose to accept the challenge. You see, the clothes, while they are on the racks at Macy’s, are pretty much filed away, any place they last landed. I went in with a list of dresses that I’d found online at Macy’s. The staff was very sweet, but not really able to help me. Two of them just motioned toward an entire section of the store and said that «if they have it, this is where it’ll be!» Ok. Thanks. Out of about 7 dresses I found online, one — the one I happened to like the least — was in the store. I probably tried on 10 dresses that I found in the store… and the ones that I liked were torn in places, the lace was bunched up or pulled, the sequins were yanked off, etc. Finally, I did find a dress that will do nicely. So, like I said — it works. After a few frustrating, sweaty, «god help the world i’m gonna blow,» hours, I did find a dress. There you have it.

I will start off by saying this, this is not New York City. Therefore, do not have high expectations in this Macy’s.
First off, the staff are not impeccably dressed. Their clothes look worn down. Also the staff are very nice even though they are slightly inefficient. I was in the shoe section on Black Friday and the employees kept on bringing out shoes without putting them back in! It was chaotic! There was so much trash and shoes on the floor and chairs. It was difficult to walk. After about 45 minutes did some employees start cleaning up. I can understand there being not enough staff to help customers but this was too much! When I went to Lord & Taylor earlier, the shoe mess was not as bad. There there we probably the occasional shoe left behind, but here there were piles of shoes everywhere. The registers were another pain. I waited and my sister waited separately for a good half hour before we were helped. It was beyond gust frustrating because the lines were not that long.
My sister and I then went to the clothing section. The lines and craziness was not as bad there however Macy’s had a horrible selection of clothes that were on sale. The clothes that were not on sale, were the ones that my sister and I wanted because the quality and style were good. The fitting rooms were a mess. They were not regulated at all. There were mountains of cloths everywhere. On the bright side, the cashiers in this section were efficient.

It’s definitely not Nordstrom. No customer assistance unless you go up to cash register where they all stand there talking. I went up and asked Joey for help. He goes to the bak, he’s the shoes and just hands you the boxes into your hands. The seat next to husband is empty. Then Joey disappears and we thought he’s looking for more shoes in my husbands size. Nope. He comes back out and starts putting the shoes away… Never asking us if we like any or do we need any further assistance. Then he goes back to cash register with his group and out comes their cell phones. Really?!? Very poor customer service.

I love the Macy’s chain and think that overall they have a great variety of products and brands, and a great price point for a department store. The Macy’s at the Freehold Raceway Mall has just gone down hill over the years.
Products are disorganized and often it looks like the store has been ransacked. The dressing rooms need a major up haul too. They are just run down and dingy. Despite the fact that there are cashier counters all over, it seems like there are some that are never open.
I’m going to stick to
for a clean, easy shopping experience.

Macy’s has such a long, recent history absorbing smaller companies I often think of Bambergers/Burdines/Lazarus/Shillito’s/Rike’s/Robinson-Mays when I write one of these reviews. That’s a lot, just in itself.
I like the brands they carry. Sometimes, their exclusive store brands are good, also.
While they’re the big name in mid-​level shopping, people are doing less of it at Macy’s, and more of it at Target, which executes their strategy well. They’re both lucky that JC Penney and Sears are struggling.
This store didn’t exactly have a lot of business while I was there. It’s not as crowded, space-​wise, as I remember. I’m guessing that the company got negative feedback for narrowing the aisles. I appreciated that there are three floors, but it’s weird having The Cellar on the third floor, by definition that’s closer to the attic, not the cellar.
I hope that they’ll continue to find interesting merchandise and stay in business, as it would be a shame to have to order everything online, sight unseen.

I can honestly say with this Macys its all about what sales associate you encounter or which cashier you get on any given day. I have experienced both nice and nasty ones.
I hate inconsistency, especially in such a large department store, but that sums up this particular Macys. They apparently hire some (not all) that don’t want to be in sales, retail, or deal with the public because they bring the misery in their own lives to the job and project it onto the customers.

Nice Size and friendly staff!

When I went shopping there, I heard many times, ‘We don’t have that size in stock, but we can mail it to your home.’ My response: «I’ll buy it online, thank you.’ And brick-​and-​mortar stores wonder why they they are losing business to online retailers. I will add, though, that the staff who work there struck me as generally very pleasant and genuinely helpful when they could be. It’s not their fault their store doesn’t carry normal people sizes.

It’s not Herald Square, but it is a good extension. I enjoy shopping in this Macy’s.